My email to sales, who was OK with me:
Well, Thanks guys for everything. I will never be coming back there again. I don't even want a communiqué with service. This is specifically addressed to you. They are snide, arrogant, condescending, and their service provided has to have been the worst experience I ever encountered. AT ACURA! There is NO DOUBT in my mind I could have had better, higher quality work done in the South Bronx.I never heard back from the sales manager either.
The seat track assembly I don't blame on anyone there. Acura dropped the ball on its design in the RDX's and they will be hearing from me about the slop. The other cars there don't do it. Many in the online community have complained about it. While this was another defect not attributable to Rallye, there IS AN AIR LEAK AT 70mph, and instead of offering to go for test drive, they BLEW ME OFF. It is definitely there. I cant believe that. These 2 issues ironically are my biggest peeves about a car. Toyota had defective seat track assemblies that had slop in the Solaras, and they had to replace them after a redesign. There is an acknowledged dent in the window trim that while not that bad, it is there, not repairable, and that is another strike.
As for the terrible service: They screwed up and didn't check the CD player, the appliqué was joke, and they had to replace the sunroof deflector because they have incompetent boobs working back there who cant lay a simple rubber seal correctly. Because of further disregard and neglect, the headliner has fingerprints when the visor was installed, and I should have never said anything, because they made it worse and ruined it altogether now ith big water spots. I had to pull off the small panel where the mudguard was mounted because it was pressed up against the panel. There was no seam. They screwed up just about half the simple items they were tasked with. Simple accessory installs. And they just didn't care at all about the air leak. As if I am imagining it.
You may want to give your friends back there some advice: This is a luxury line. I paid for the NAME, as well as the car. Start treating it as such. I will be letting corporate know how I was treated by them and their general lazy attitude. I have better dealerships I'm sure I can visit.