Rallye BMW

Excellent. I highly recommend BMW Rallye. They provide top level service and their service department is the best I have ever been to. Ask for Nick Soldo in sales. He went beyond his job title to he top level service and their service department is the best I have ever been to. Ask for Nick Soldo in sales. He went beyond his job title to help me get the perfect Beamer. More

I worked with Bert Vargas and he’s a outstanding representative of BMW of Rallye and he provides amazing client services. Thank you. Go to him! representative of BMW of Rallye and he provides amazing client services. Thank you. Go to him! More

My family has been doing business with Rallye for over 30 years and can't count how many Rolls-Royces, Mercedes and BMWs from them. I brought my M5 in for an oil change and inspection and have never been tre years and can't count how many Rolls-Royces, Mercedes and BMWs from them. I brought my M5 in for an oil change and inspection and have never been treated so badly. They damaged a rim, lost my trunk mat. They said my tire needed to be replaced due to a defect. I asked if it was covered under warranty. They insisted that they have changed over 1000 tires and tires have no warranty. I felt uncomfortable with that and found out that Michelin has the best warranty in the business. I called Michelin they said that they were under warranty 6yrs 100,000 miles. Mine had about 2-3000 miles on them. I insisted that Rallye not mount the tire till they speak to Michelin and have my authorization. I had a manager at Michelin familiar with exactly the situation and they gave me a case # and even instructions on what they need, a simple written report of the condition of the tires. I called texted and emailed all this, yet they never followed up. I went to the dealership and they mounted a tire without calling me nor Michelin and damaged the rim and mounted the tire. I asked them to call Michelin they said they called and were put on hold and gave up and insisted that tires do not have warranties. They finally called Michelin in front of me and Chris was surprised when the manager picked up and told him that the tires were covered. I said the tire was mounted without authorization and he said that they can remove the tire (M5 does not have a spare) and drive home on 3 wheels. I stopped at a Michelin dealer on my way home, who inspected the tire and said it should be fully covered. They took the tread depths and determined there was about 98% tread left. Also due to split fitment they determined that both of the front tires should be replaced. Michelin covered the two tires, and shipped two new ones and under warranty there was no charge. In the end after going back to Rallye Chris said at this point we should part ways and YOU ARE NO LONGER WELCOME HERE (in the interim I was negotiating to buy an M8). I contacted the FTC and found out it is a crime to bill for things covered by warranty. I called 9 BMW dealers and explained that my tire may have a defect if I brought it in would they look at it and call Michelin. Every dealer said yes, of course. When I looked in the handbook there was an entire package on Michelin warranty as well as a DVD. All Michelin tires with a star on them indicate that they are BMW oem tires. So they say they changed over 1000 tires none had a warranty. Out of the 1000+ tires they never checked warranty. If you have had your tires changed due to defective tires they are covered, even if damaged all they require is a written report and as long as it is within 6yrs 100,000 miles they will pro-rate a new tire. How can a service manager for 32 years not know about warranties? BEWARE OF GETTING YOUR CAR SERVICED THERE, ALSO KEEP COPIES OF CHATS, EMAILS, PHOTOS. I ALSO HAVE ALL CALLS RECORDED. I HAD MY LAST 2 M's serviced there, but I guess after the company was sold they changed their policies, maybe to "be as inconsiderate and rude as possible and they will not complain. More

They always make my experience uneventful especially Adam Romano. As he makes my life easier as my car is my office. Thanks so greatly appreciated Romano. As he makes my life easier as my car is my office. Thanks so greatly appreciated More

Robert was very professional, courteous and helpful, as well as the entire team involved in the process of my purchase. Would definitely consider purchasing a car again from your dealership, even though I well as the entire team involved in the process of my purchase. Would definitely consider purchasing a car again from your dealership, even though I live in CT More

David is always great and has great follow up. He is always pleasant and professional. I can never complain about anything if he is involved always pleasant and professional. I can never complain about anything if he is involved More

Chy has been so helpful and the two times I’ve had to bring the car in we’re such a breeze! Great customer service. bring the car in we’re such a breeze! Great customer service. More

Our Five Star rating is based on Christopher Blanco's warm and professional response to the issue we were experiencing. We had an SOS warning light that notified us that the communication system was not warm and professional response to the issue we were experiencing. We had an SOS warning light that notified us that the communication system was not working. While we had not scheduled an appointment, Christopher was extremely supportive in making sure that the issue was immediately addressed. With the recognition that on such short notice a loaner car would not be available, we opted to wait for the car. Christopher clearly set our expectations for how long the repair would take and then took steps to expedite the repair. Christopher made it a five star experience! More

This is our third lease with Bert Vargas and once again he went above and beyond for us. The process went smoothly, as always. Would strongly suggest contacting Bert for your next BMW lease or purchase. he went above and beyond for us. The process went smoothly, as always. Would strongly suggest contacting Bert for your next BMW lease or purchase. More

Let me start of by saying "The best car buying experience ever" hands down. I ordered my 2021 M5 Competition with Bert and he is great and easy to deal with. The number what they quote me, that's exactly ever" hands down. I ordered my 2021 M5 Competition with Bert and he is great and easy to deal with. The number what they quote me, that's exactly what I got. No games. I would highly recommend buying your BMW from Rallye. They sure got my business for years to come. Cheers More