Rallye BMW

Rallye Service Can Kick Rocks Not sure if there has been a change in leadership in the service center but I brought my car in because I had a bad oil leak and my head unit wasn’t w Not sure if there has been a change in leadership in the service center but I brought my car in because I had a bad oil leak and my head unit wasn’t working. I got the car diagnosed. They charged me for an hour ($190) to tell me that I had an oil leak when a blind person could have done the same for free. Especially since I told them it was gasket related. I was informed it would take weeks for the head unit to come but I needed to leave a deposit. I arrive to pick up the car and it had not been washed and my fluids were not topped off because I got the oil control message shortly after I pulled off. After waiting the two weeks, with no update, I show up unannounced to find out that the part would not be available for another two to three weeks. I request a refund of the deposit. I am told that they cannot credit the card but will issue a check. A few days later they can credit my card but I was told I needed to come in. I drive the 40 minutes to find out I didn’t need to be present for my card to be credited. I have been dealing with Rallye for almost the entire time I had my car, 13 years, and the level of service and excellence has declined while the pricing has gone up. That equation does not work for me. Carol is my service advisor. She continues to be the only reason I still deal with Rallye. Her professionalism, candor and tact makes her an absolute pleasure to work with even when things go as haywire as they recently did. She is an outstanding asset to the business and if she isn’t there, I will not be any longer either. More

Rallye never disappoints Great experience with Rallye as always! Professional and competent. Always on time and accommodating for over 20 years. Thank you Rallye for all the y Great experience with Rallye as always! Professional and competent. Always on time and accommodating for over 20 years. Thank you Rallye for all the years of great service and sales. More

My customer service rep, James Delvecchio, makes the service James Delvecchio is a big reason for me using Rallye BMW. He clearly explains the work necessary and reviews anticipated charges in advance of the wor James Delvecchio is a big reason for me using Rallye BMW. He clearly explains the work necessary and reviews anticipated charges in advance of the work. In addition, I like dealing with James. Most other things are as expected. I expect top-shelf work and I expect Rallye to stand behind their work. The waiting area is fine but nothing special. The folks who greeted me when I entered were friendly and professional More

Simple, easy I made an appointment, showed up and everyone was polite, has loaner in 5-10 mins and was on my way. Got a text when my car was ready. Picked up very I made an appointment, showed up and everyone was polite, has loaner in 5-10 mins and was on my way. Got a text when my car was ready. Picked up very quickly on my way home More

excellent service Adam Romano is always very attentive, informative and friendly. I noticed a burning smell after the car was serviced at Rallye BMW recently. I told Adam Romano is always very attentive, informative and friendly. I noticed a burning smell after the car was serviced at Rallye BMW recently. I told Adam. By the time I brought the car in, the smell had dissipated. Adam still wanted to check the car out. He kept it overnight. Service found no lingering issues. More

Great service Rallye is a great bmw dealership to purchase your bmw from . I traveled from Westchester ny to purchase mg be vehicle from Rallye . Nico is very profe Rallye is a great bmw dealership to purchase your bmw from . I traveled from Westchester ny to purchase mg be vehicle from Rallye . Nico is very professional and dedicated and has a lot of patience . I will definitely buy my cars from this dealership again More

Great Experience I had a great experience with Robert Wachsman. He was very professional and courteous throughout the process and I highly recommend him to anyone look I had a great experience with Robert Wachsman. He was very professional and courteous throughout the process and I highly recommend him to anyone looking to buy or lease a BMW. More

Certified Pre-Owned Sale Rallye BMW was a pleasure to deal with, from start to finish the customer service was over the top. I was purchasing my car from out of state and the Rallye BMW was a pleasure to deal with, from start to finish the customer service was over the top. I was purchasing my car from out of state and they handled everything for me, I just had to drive up and trade in my current vehicle. They spent an hour showing me all the features and setting up my new car. More

The second bad experience with car service nobody convinced me that they did the right think replacing a working part on my car. I have bad experience before. More than that they charged for la nobody convinced me that they did the right think replacing a working part on my car. I have bad experience before. More than that they charged for labor separate replacing 2 parts in the same aria and in the same time pushing me to pay almost $900 only labor for 2-3 hours job. Unacceptable! More

Robert Wachsman is excellent Robert has been amazing to deal with. He is a man that displays both honestly and integrity. I will always use him for my BMW needs. Robert has been amazing to deal with. He is a man that displays both honestly and integrity. I will always use him for my BMW needs. More