Rallye BMW

Misrepresentation and no follow through I purchase a BMW X3 with the adaptive cruise control specifically for driving in traffic, and the added navigation package to be read and dictate emai I purchase a BMW X3 with the adaptive cruise control specifically for driving in traffic, and the added navigation package to be read and dictate emails through Apple car play. The adaptive cruise control does not respond when someone cuts in, in traffic, and speeds up at times when it should slow down. The Apple car play does not work for email. I went through this with the Genius team and they told me this was normal for the ACC, and that the email interface is not available with this model. I have driven other cars with ACC and they have far superior technology. The email interface was totally misrepresented in that this would work and interface. When I told this to the sales manager Danielle, she said she would look into it and get back to me within an hour or two. It has been one week and I have called every day and left VM's with no reply's. I have yet to have the courtesy of a returned call from her. David, my salesman, called me back 2 days ago, and promised a return call with both he and her on the line. I called corporate who said that I should have the dealer take the car and run a diagnostics on the ACC. They also suggested to use Siri of the email. I have not been successful with the Siri interface on the Email. I have been trying to communicate with the sales personnel on the service call and a loaner, but they have not gotten back to me. Overall the the two options I have listed above are the reason I purchased the car. I am not only totally underwhelmed with the car (my previous car an Audi Q5 handled and cornered much better) for the above reasons, but I'm totally frustrated that no none has even the courtesy to return my calls and address my problems and the misrepresentation. More

BMW Quality Have been leasing and servicing my cars from Rally for over 20 years. Would not have it any other way. Will always recommend Rallye to all. Have been leasing and servicing my cars from Rally for over 20 years. Would not have it any other way. Will always recommend Rallye to all. More

****STELLAR CUSTOMER SERVICE FROM TOP TO BOTTOM**** Service Advisor Frank and Genius Terrance took excellent care of both my car and I. Every detail was attended to, and problems/solutions were both ex Service Advisor Frank and Genius Terrance took excellent care of both my car and I. Every detail was attended to, and problems/solutions were both explained in detail. More

Great client touch Just wanted to thank the Rallye team and James my advisor for their help and thoroughness in resolving the tricky issue with my M4 convertible. I app Just wanted to thank the Rallye team and James my advisor for their help and thoroughness in resolving the tricky issue with my M4 convertible. I appreciated Jame's frequent update, the attention to detail the engineers showed, and the discipline not to release the car until they were sure it was perfect. I also appreciate the care they took to ensure I had a vehicle and to get me in and out quickly. Great job team More

Great experince. I was recommended to this dealership by my spouse. They lived up to everything she said. Comfortable and quick wait time while they worked on the car. I was recommended to this dealership by my spouse. They lived up to everything she said. Comfortable and quick wait time while they worked on the car. I will definitely be back, More

Great service I was in a very difficult situation several times and Frank Tritan did a terrific job in assisting me and meeting my needs. He went above and beyond I was in a very difficult situation several times and Frank Tritan did a terrific job in assisting me and meeting my needs. He went above and beyond More

Awesome experience I was in the market for a new lease and John found me the perfect car. It took some time but he was patient with me. I would definitely do business wi I was in the market for a new lease and John found me the perfect car. It took some time but he was patient with me. I would definitely do business with rallye again! More

Great Service was great carol was very helpful was not her fault they had no loaner car had to wait 30 minutes for a car rental to pick me up and drive me o Service was great carol was very helpful was not her fault they had no loaner car had to wait 30 minutes for a car rental to pick me up and drive me over for a rental More

Rallye BMW’s service department is amazing. Brandon was extremely helpful and knowledgeable. He made this trip to the dealership enjoyable and easy. I can’t wait to go back! is amazing. Brandon was extremely helpful and knowledgeable. He made this trip to the dealership enjoyable and easy. I can’t wait to go back! More

Always preofessional, friendly and helpful Since my first BMW in 2003 I have always had a terrific experience with Rallye BMW. Everyone from arrivingto leaving has been professional, courteous Since my first BMW in 2003 I have always had a terrific experience with Rallye BMW. Everyone from arrivingto leaving has been professional, courteous and addressed my service/concerns. It is the reason I will remain a loyal Rallye customer. More