Rallye BMW - Service Center

Sold me a lemon. 5 yo car, very low mileage and $7000 worth of issues needing repair. Seems like a money grab or a car with many defects. VERY DISAPPOINTED IN RALLY 5 yo car, very low mileage and $7000 worth of issues needing repair. Seems like a money grab or a car with many defects. VERY DISAPPOINTED IN RALLYE after being a customer for many years! More

I recently took my BMW X1 in for its annual maintenance and mentioned that I’ve been unable to update the vehicle’s software due to repeated “battery severely discharged” errors. The service team diagnosed and mentioned that I’ve been unable to update the vehicle’s software due to repeated “battery severely discharged” errors. The service team diagnosed the car and assured me there were no faults on my end, nor issues with the battery or alternator. They charged the battery to full and advised me to attempt the update at home. Unfortunately, the error persisted, leaving me unable to proceed. I immediately responded to their follow-up text message explaining the problem but received no reply. Frustrated, I researched potential fixes and even drove the car for two hours on the highway, as some forums suggested but i still got the same error message. I took the car to a local auto shop for them to check the battery and they found the battery was 90% full but the issue remained unresolved. After multiple ignored texts, I contacted BMW Genius, where a representative acknowledged a known software bug on BMW’s end. They advised me to bring the car in for a quick update push. However, when I arrived for my scheduled appointment, I was told the car needed *another full day of diagnosis*, forcing me to reschedule. This miscommunication wasted my time and added unnecessary inconvenience. More

Excellent. It was a good experience for me. Much better than last time I was there. It was a good experience for me. Much better than last time I was there. More

I went there to do the oil change. Everything was okay with the vehicle. After the service. They said the seat was messed up and wanted to charge me $1,300. I am sure it was done inter Everything was okay with the vehicle. After the service. They said the seat was messed up and wanted to charge me $1,300. I am sure it was done internally and intentionally because when I dropped the car for service, every single small to big things was perfect in my vehicle. Very disappointing from a dealership like this. I will never do business with them and suggest everyone not to either. Very unprofessional and dirty business. More

It was a good service. It did take longer than expected. Would come back again. It did take longer than expected. Would come back again. More

Prompt courteous well informed easy to schedule and loaners were readily available. Highly recommended service loaners were readily available. Highly recommended service More

Rallye BMW service is run like a finely tuned vehicle. Chris Williams is knowledgeable and friendly. Chris Williams is knowledgeable and friendly. More

Great job 👍 keep it up. Nice working with you guys.till next time .I-will refer anyone looking for Nice working with you guys.till next time .I-will refer anyone looking for More

Great service all around, in and out! Fast appointment time. Explained everything. No wait time Fast appointment time. Explained everything. No wait time More

Is the best dealership I ever been to the service is great customer service skills great. Everyone helps everyone and the weight ain’t that bad either.. great customer service skills great. Everyone helps everyone and the weight ain’t that bad either.. More