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Rallye BMW - Service Center

Westbury, NY

4.5
5,322 Reviews

5,322 Reviews of Rallye BMW - Service Center

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November 15, 2022

They're a well-organized, honest and reliable group. I've been using Rallye BMW for over 15 years, both sales and service. Especially appreciative of Brett Hines in service and David Yavel in sales. More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Yavel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Rallye BMW responded

We’re delighted to get your 5-star review, Ed. Brett and David will appreciate your words. Thank you for being a loyal client of ours for 15 years—it means a lot to have your trust in us here at Rallye BMW.

November 15, 2022

Great service team Beginning with Mr Frank Trotta Serivce with a smile and comforting advice and purpose in his profession can me out in Serivce and satisfaction second ti none. I my humble opinio More

by TWOASONEPLUSTWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
3.0
This rating includes all reviews, with more weight given to recent reviews.
David Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mika Rose
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Rallye BMW responded

We're thrilled Frank offered friendly and accommodating service that made your entire experience a success! Thanks for supporting Rallye BMW with such outstanding praise. We hope to work with you again soon!

November 15, 2022

I took the car in because of a knock/noise i was hearing when i went over a bump.. I wanted to ride with the service manager to show him. However, he wouldnt let me ride with him. Of couese he didnt hear th More

by FSTORIC
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Rallye BMW responded

Thanks for sharing. I am sorry to hear that you felt your time was wasted. We aim for excellent and effective service work, and I'm disappointed that we let you down and that we didn't hear the noise your car was making. If there is anything else we can do for you, please reach out. Thanks, Chris Blanco - Service Manager - 516-833-4862

November 15, 2022

Your team members are courteous and professional. As you drive up to the service entrance that early morning smile is welcoming. More

by patrickfbrazill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cosmo Laurino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Rallye BMW responded

Thank you for this great review, Patrick! We are thrilled to hear that our Rallye BMW team has provided the 5-star service that we strive for.

November 14, 2022

I have to say that my experiences here have been outstanding, I can’t say enough about how attentive Adam Romanov is to all my questions on service and how he is always getting the items I need done More

by 4EVRWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Romano
Nov 14, 2022 -

Rallye BMW responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Adam and the Rallye BMW team. Drive safely, and we hope to see you back again down the road!

November 14, 2022

Every thing was smooth and quick. Carol was great as always. All and all good experience. More

by hlou228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Rallye BMW responded

Thank you for the great review! We appreciate the kind feedback about Carol and hope to see you back again at Rallye BMW. Safe travels!

November 14, 2022

Had to visit service center 3 times to replace a trim piece. Communication could’ve been better to let me know ahead of the time piece was not available or damaged while in transit. Did not appreciate wa More

by nicholas.liu319
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Yavel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cosmo Laurino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Turin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Rallye BMW responded

I apologize for the issues you encountered working with us and for the lack of communication on behalf of my team. We strive to deliver a seamless and professional service experience, and it is never our intention to inconvenience our guests. I would appreciate the chance to speak with you directly to see what more I can do to better your time working with us. If you are willing to discuss this further, please feel free to reach out. Best, Chris Blanco - Service Manager - 516-833-4862

November 14, 2022

Responsive, attentive and prompt! Thank you for no hassle service . Staff was courteous and efficient. More

by MARINKA62
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Rallye BMW responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Rallye BMW team. Drive safely, and we hope to see you back again down the road!

November 11, 2022

Staff in friendly & courteous. Tended to my needs on my car in a professional way and i couldnt be happier with results More

by Franco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Romano, Alex Echeverry
Nov 11, 2022 -

Rallye BMW responded

Franco - Thank you for taking the time to leave Rallye BMW this awesome review! We are so glad that you had such an awesome experience with our team. Thank you for choosing us and we hope to see you again down the road!

October 26, 2022

My Experience with Anthony was the worse. Unprofessional needs more skill like a person.! xxxxxxxx.! More

by cruzhamiltonb2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nico Rutella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Rallye BMW responded

I'm sorry that you had this frustrating experience. We use them to learn from our mistakes and improve the experience for the next guest. If you’re willing, I’d love to hear more about what happened during your visit. Would you please give me a call at your earliest convenience? Thank you, Chris Blanco - Service Manager - 516-833-4862

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