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5,338 Reviews of Rallye BMW - Service Center
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February 28, 2021
The dealership when I arrived had the incorrect vehicle on file with the incorrect VIN. Due to the this I was given a non-comparable smaller vehicle even though I drive an M powered SUV used to drive my ki on file with the incorrect VIN. Due to the this I was given a non-comparable smaller vehicle even though I drive an M powered SUV used to drive my kids and family around. Chy was asked to update my vehicles iDrive but failed to do so! This request was written on the service order along with the needed oil change and a reminder was sent to his phone via text message. Chy finally called at around 2pm stating the vehicles oil service was completed. I asked why the update to the iDrive was not done and he replied he wasn’t aware the service was requested even though it was on the work order. Then he stated it costs money to perform the service and assumed I didn’t want to have the work done. At this point already frustrated I arrived and went to the service desk to retrieve my serviced vehicle along with the paperwork. The rep at the desk stated my vehicle was washed, serviced, and cleaned per aCOVID guidelines. My vehicle was refined to me extremely dirty with no sanitation or interior or exterior wash performed. I took pictures and complained to my service advisor Chy over the phone on how this happened. Overall Chy is extremely incompetent, rude, and should not be customer facing at all! Also, the service advisor has an automated message stating if you need anything while you car is being serviced please text me. The service advisor admitted that it was an automated text that does not receive customer replies but failed to fix this or convey this to customers ahead of time. The service advisors voicemail was also full so customer cannot leave a message either! When I have time I will be writing a letter to BMW corporate regarding the poor customer service experience and failure to sanitize the vehicle per COVID guidelines and as the dealership has falsely stated they has completed! I have been to this dealership 2-3 times before and have to say the service has gone down a lot. Retrain your service advisor who is ultimately responsible for delivering an exceptional customer service experience which he so awfully failed to do! More
by Wasifd87
Verified CustomerEmployees Worked With
Chy Wiggan
February 28, 2021
Making the appointment was easyCommunication was Making the appointment was easy Communication was excellent They even gave me a loaner car just to check my tire And my car got a badly needed was Making the appointment was easy Communication was excellent They even gave me a loaner car just to check my tire And my car got a badly needed wash More
by ritajhaveri
Employees Worked With
February 28, 2021
Great service from the service department that I rated. Always friendly first thing in the morning. They are always willing to help and answer questions. Always friendly first thing in the morning. They are always willing to help and answer questions. More
by Dina
February 28, 2021
very pleasant and usually prompt. This. time took longer as you had to wait for a part from Germany. In any event , very pleased and happy with the outcome. longer as you had to wait for a part from Germany. In any event , very pleased and happy with the outcome. More
by janie friedman
Employees Worked With
James DelVecchio
February 28, 2021
Always a great experience!! While the dealership is very large, the attention to detail is phenomenal. I Recommend Darren for sales and Brett for device. large, the attention to detail is phenomenal. I Recommend Darren for sales and Brett for device. More
by Roger
February 25, 2021
Impeccable service thanks to Adam Romano my Advisor. So patient, accommodating, informative. He knows his vehicles and doesn’t rush his explanations until I fully understand. He goes the extra mile to ease patient, accommodating, informative. He knows his vehicles and doesn’t rush his explanations until I fully understand. He goes the extra mile to ease my concerns and makes each visit better than the next. He’s ALL about customer service. In these Covid times he ensures safety and distancing. This was best service visit yet. I also want to reiterate my thanks to my Sales Advisor who is another one of Rallye’s winners for me. Nick Soldo makes the purchase of each car an experience to remember. Adam and Nick make it such a win-win for me. More
by RichRickie in Albertson
Employees Worked With
Adam Romano
February 24, 2021
Quick Clean Very Satisfying Service. Everyone is Extremely Pleasant and all so helpful with the service process as well as the cashiers. Very Happy Customer. Extremely Pleasant and all so helpful with the service process as well as the cashiers. Very Happy Customer. More
by KLACENTRA
February 24, 2021
The service was good but there were some unresolved issues. The vehicle has not been used due to other unrepaired issues. I hope someone can get back to me resolving those issues. Thank you issues. The vehicle has not been used due to other unrepaired issues. I hope someone can get back to me resolving those issues. Thank you More
by ANONCENT
Employees Worked With
February 23, 2021
The service is always outstanding and the service folks, and Chris Blanco in particular is very professional. The service was performed in less time than I was told when I checked in, which is always welco and Chris Blanco in particular is very professional. The service was performed in less time than I was told when I checked in, which is always welcomed. More
by NEUROPAIN
Employees Worked With
