Rallye BMW - Service Center

Pain free😂 From the moment u pull in to the moment u leave there is no waiting! My service advisor was awesome! Talked me through everything! Kudos to Giani Mar From the moment u pull in to the moment u leave there is no waiting! My service advisor was awesome! Talked me through everything! Kudos to Giani Marini very kind efficient and professional! Thank you for making my nightmare turn out to be a quite pleasant reality😊 More

Excellent professional service Service was on schedule, very knowledgeable staff, comfortable waiting area, hassle free. I would recommend Rallye for all BMW enthusiasts who care ab Service was on schedule, very knowledgeable staff, comfortable waiting area, hassle free. I would recommend Rallye for all BMW enthusiasts who care about their cars. More

Service excellence Frank and the whole team at Rallye made me feel welcome and provided exceptional service, they are always ready to provide help. I appreciate and than Frank and the whole team at Rallye made me feel welcome and provided exceptional service, they are always ready to provide help. I appreciate and thank them for their great work. More

Perfect experience Service manager was great. Understood issue and handled repairs. Loaner service person Brandon has great customer service and efficient. James was can Service manager was great. Understood issue and handled repairs. Loaner service person Brandon has great customer service and efficient. James was candid in his suggestions knowing the age of my vehicle and need for repair More

Great service team Always happy with the work this dealership does for service. Always helpful and they go above and beyond to make sure customer is happy with their wor Always happy with the work this dealership does for service. Always helpful and they go above and beyond to make sure customer is happy with their work and it shows they care about their work. Thank you guys and gals! More

GREAT CUSTOMER SERVICE PERSONAL ATTENTION TO DETAIL IN WHAT MY NEEDS AND THE CAR REQUIRED TO SATISFY ACCOMADATING, EFFICIENCY, PRICING AND COMPLETE UNDERSTANDING OF THE PERSONAL ATTENTION TO DETAIL IN WHAT MY NEEDS AND THE CAR REQUIRED TO SATISFY ACCOMADATING, EFFICIENCY, PRICING AND COMPLETE UNDERSTANDING OF THE REQUIRED TURNAROUND OF THE CAR More

Rallye never disappoints Great experience with Rallye as always! Professional and competent. Always on time and accommodating for over 20 years. Thank you Rallye for all the y Great experience with Rallye as always! Professional and competent. Always on time and accommodating for over 20 years. Thank you Rallye for all the years of great service and sales. More

Rallye Service Can Kick Rocks Not sure if there has been a change in leadership in the service center but I brought my car in because I had a bad oil leak and my head unit wasn’t w Not sure if there has been a change in leadership in the service center but I brought my car in because I had a bad oil leak and my head unit wasn’t working. I got the car diagnosed. They charged me for an hour ($190) to tell me that I had an oil leak when a blind person could have done the same for free. Especially since I told them it was gasket related. I was informed it would take weeks for the head unit to come but I needed to leave a deposit. I arrive to pick up the car and it had not been washed and my fluids were not topped off because I got the oil control message shortly after I pulled off. After waiting the two weeks, with no update, I show up unannounced to find out that the part would not be available for another two to three weeks. I request a refund of the deposit. I am told that they cannot credit the card but will issue a check. A few days later they can credit my card but I was told I needed to come in. I drive the 40 minutes to find out I didn’t need to be present for my card to be credited. I have been dealing with Rallye for almost the entire time I had my car, 13 years, and the level of service and excellence has declined while the pricing has gone up. That equation does not work for me. Carol is my service advisor. She continues to be the only reason I still deal with Rallye. Her professionalism, candor and tact makes her an absolute pleasure to work with even when things go as haywire as they recently did. She is an outstanding asset to the business and if she isn’t there, I will not be any longer either. More

Simple, easy I made an appointment, showed up and everyone was polite, has loaner in 5-10 mins and was on my way. Got a text when my car was ready. Picked up very I made an appointment, showed up and everyone was polite, has loaner in 5-10 mins and was on my way. Got a text when my car was ready. Picked up very quickly on my way home More

My customer service rep, James Delvecchio, makes the service James Delvecchio is a big reason for me using Rallye BMW. He clearly explains the work necessary and reviews anticipated charges in advance of the wor James Delvecchio is a big reason for me using Rallye BMW. He clearly explains the work necessary and reviews anticipated charges in advance of the work. In addition, I like dealing with James. Most other things are as expected. I expect top-shelf work and I expect Rallye to stand behind their work. The waiting area is fine but nothing special. The folks who greeted me when I entered were friendly and professional More