Rallye BMW - Service Center

Matt Carlson is tremendous I buy from Rallye because of How much Matt Carlson cares about his customers and Rallye’s reputation, and he has obviously trained his staff to focus I buy from Rallye because of How much Matt Carlson cares about his customers and Rallye’s reputation, and he has obviously trained his staff to focus on the customer. More

Rallye service Always a good experience. They know how to make a service visit as convenient and as pleasurable as possible. Will always recommend Rallye BMW to frie Always a good experience. They know how to make a service visit as convenient and as pleasurable as possible. Will always recommend Rallye BMW to friends More

Service with a smile! Rallye is the best hands down, I even bought my loaner back a day over due and I had to pay no fees. My guy Frank was so kind and kept me updated the Rallye is the best hands down, I even bought my loaner back a day over due and I had to pay no fees. My guy Frank was so kind and kept me updated the entire process. Will continue to recommend them! More

well received and well taken care of. I had a good experience with the service center and everybody was very helpful to take care of my car and also very helpful to explain what was wrong I had a good experience with the service center and everybody was very helpful to take care of my car and also very helpful to explain what was wrong with my car More

2010 750 I would prefer to talk to somebody regarding my experiences with your service department. It appears to be that the last thing in your list of priori I would prefer to talk to somebody regarding my experiences with your service department. It appears to be that the last thing in your list of priorities is customer satisfaction More

My service advisor Chi was extremely helpful and polite. I left Freeport to join your dealership. Everyone there is friendly and made feel comfortable. I will always use your dealership I left Freeport to join your dealership. Everyone there is friendly and made feel comfortable. I will always use your dealership More

Excellent Service staff is Professional Friendly and Helpful my Experience was Great would Definitely Recommend this Dealership From the receptionist who made m Service staff is Professional Friendly and Helpful my Experience was Great would Definitely Recommend this Dealership From the receptionist who made my appointment and Dennis who helped us Great people. More

Professional and Courteous Service From beginning to end, I have nothing but positive experiences each time I have gone there. Highly recommend. Chy, my service advisor, is both courteo From beginning to end, I have nothing but positive experiences each time I have gone there. Highly recommend. Chy, my service advisor, is both courteous and professional. More

Awesome experience No matter what you’re needs are, these guys go above and beyond to make you feel right! I highly recommend this dealership for all your service needs! No matter what you’re needs are, these guys go above and beyond to make you feel right! I highly recommend this dealership for all your service needs! More

They lost my Key and Couldn’t Return My Car! It was bad enough that a car with 4000 miles broke down, but they lost my key when I went to pick up the car. I waited 45 minutes and had to go inside It was bad enough that a car with 4000 miles broke down, but they lost my key when I went to pick up the car. I waited 45 minutes and had to go inside to ask why nobody brought my car out. No one came out to tell me. When I got upset, they got rude. This was a very very frustrating experience. I went back the next day with my spare set and asked that they provide me something in writing on the dealership letterhead to acknowledge they were responsible for replacing the missing key. This took almost a half hour to get a 1 line letter. It was addressed to whom it may concern and not to me. When I asked them to sign it, the woman who was supposed to be in charge of service got very flustered. She also dated the letter a year before. Finally the Director called me to let me know they had solved the mystery. My key was in another customer ‘s car. He had the key delivered to me with a sorry we screwed up gift. He was the ONLY pleasant part of the entire experience. Not the quality I would expect from BMW at all. More