Rallye BMW - Service Center

Awesome experience No matter what you’re needs are, these guys go above and beyond to make you feel right! I highly recommend this dealership for all your service needs! No matter what you’re needs are, these guys go above and beyond to make you feel right! I highly recommend this dealership for all your service needs! More

They lost my Key and Couldn’t Return My Car! It was bad enough that a car with 4000 miles broke down, but they lost my key when I went to pick up the car. I waited 45 minutes and had to go inside It was bad enough that a car with 4000 miles broke down, but they lost my key when I went to pick up the car. I waited 45 minutes and had to go inside to ask why nobody brought my car out. No one came out to tell me. When I got upset, they got rude. This was a very very frustrating experience. I went back the next day with my spare set and asked that they provide me something in writing on the dealership letterhead to acknowledge they were responsible for replacing the missing key. This took almost a half hour to get a 1 line letter. It was addressed to whom it may concern and not to me. When I asked them to sign it, the woman who was supposed to be in charge of service got very flustered. She also dated the letter a year before. Finally the Director called me to let me know they had solved the mystery. My key was in another customer ‘s car. He had the key delivered to me with a sorry we screwed up gift. He was the ONLY pleasant part of the entire experience. Not the quality I would expect from BMW at all. More

Service Brought my car for service, due to a problem that just popped up..friendly, courteous service. I was given a loaner, car was serviced and ready withi Brought my car for service, due to a problem that just popped up..friendly, courteous service. I was given a loaner, car was serviced and ready within the same day. More

EXCELLENT STAFF, EXCELLENT SERVICE EXCELLENT SERVICE, LOVE THE STAFF , PROFESSIONALISM, WORK DONE ON TIME, STAFF ALWAYS CALL YOU REGARDING WHAT GOING ON . LOVE THE GOOD COMMUNICATION. EXCELLENT SERVICE, LOVE THE STAFF , PROFESSIONALISM, WORK DONE ON TIME, STAFF ALWAYS CALL YOU REGARDING WHAT GOING ON . LOVE THE GOOD COMMUNICATION. 100 OUT OF 100 ABSOLUTELY EXCELLENT More

Service guy chy is the man Service rep Chy is the man great customer service great man all around I only deal with him excellent excellents excellent #1 rating for everything Service rep Chy is the man great customer service great man all around I only deal with him excellent excellents excellent #1 rating for everything More

Perfect Everyone was attentive and knowledgeable and could not have been more helpful. I came in without an appointment and they were still able to help. Everyone was attentive and knowledgeable and could not have been more helpful. I came in without an appointment and they were still able to help. More

Quick, easy, efficient! From the moment I arrived until the moment I picked up my vehicle everything was like a Swiss time piece. After picking up 3 series, dropped off my From the moment I arrived until the moment I picked up my vehicle everything was like a Swiss time piece. After picking up 3 series, dropped off my X3 sane great service. More

Multi-point Inspection Maintenance All work was completed but the repairs took longer than originally estimated. I had to keep the loaner car overnight, but they did not charge me for All work was completed but the repairs took longer than originally estimated. I had to keep the loaner car overnight, but they did not charge me for it. The work was finished by lunchtime the next day. When I went to pick it up the car, they seemed to be short-staffed as I had to wait quite a while outside for help, then finally just went inside to pay & drop off the loaner car key. When my car was brought out, it was parked in a line of vehicles with others blocking it and I had to wait for them to move out of the way. This was surprising because it wasn't up to the usual level of VIP service I've experienced before at Rallye. More

Great Job Adam delivered as promised. The probable with my rims were fixed and at no cost to me because of my rim protection that I purchased when I got the car Adam delivered as promised. The probable with my rims were fixed and at no cost to me because of my rim protection that I purchased when I got the car, which Adam recommended I get. More

Service and seat motor Very friendly staff, efficient, and organized. Gianni is a pleasure to work with and even when I went back he was able to help set me up immediately w Very friendly staff, efficient, and organized. Gianni is a pleasure to work with and even when I went back he was able to help set me up immediately with a loaner. Impressive. More