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Rallye BMW - Service Center

Westbury, NY

4.5
5,365 Reviews
Call Service Center (516) 226-7651

5,365 Reviews of Rallye BMW - Service Center

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June 03, 2025

Everything in perfect. No complain. People are efficient and hardworking, friendly. Good communication skil. Near More

by mannvin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Hines
3.0
This rating includes all reviews, with more weight given to recent reviews.
Cosmo Laurino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Juman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Layla Narvaez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2025 -

Rallye BMW responded

Thank you for the positive feedback! We're delighted to hear that our team at Rallye BMW provided efficient and friendly service. We appreciate your support and look forward to serving you again in the future!

June 02, 2025

I'm loyal customer and this is my second bmw but I'm done . The service is not good anymore. More

by joannazapasnik
Recommend Dealer
No
Employees Worked With
Christopher Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Williams
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Jun 03, 2025 -

Rallye BMW responded

It's discouraging to receive this feedback, as our team is committed to comprehensive service and complete customer satisfaction. If you're willing to share the details of your recent visits, I ask that you please reach out so we can address any concerns directly. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

Jun 08, 2025 -

joannazapasnik responded

Dear Diane, Thank you for your response. I would like to clarify that the issue I experienced with my 2023 BMW involves the seat material starting to crack—not as a result of misuse or damage, but due to what I believe is a factory defect or a flaw in the material design. The damage appeared simply through regular use, which should not happen in a vehicle of this quality and reputation. In my view, BMW should take responsibility for such defects rather than placing the blame on customers for something beyond their control. I am disappointed by the current approach, as it does not reflect the level of care and accountability one would expect from a premium brand. I hope this issue can be reviewed again, and I would appreciate the opportunity to speak further about it. Sincerely, Joanna

June 02, 2025

I had a very favorable experience at your Shop . Everyone was Courteous , professional and respectful. My Vehicle was completed sooner than expected . I have recommended your shop to my friends as More

by ourpace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2025 -

Rallye BMW responded

Thank you for sharing your positive experience with Rallye BMW! We're delighted to hear that our team exceeded your expectations and completed your vehicle ahead of schedule. We appreciate the recommendations and look forward to serving you in the future!

May 30, 2025

This dealership is on the ball. Sales is very helpful when looking to ease/buy, and service is accommodating with my schedule. More

by PGALLINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dorian Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

Rallye BMW responded

We're delighted to hear that our sales and service teams at Rallye BMW have been helpful and accommodating for you. Thank you for the positive feedback!

May 30, 2025

They were able to solve my problems quickly and efficiently They kept me informed at all times. More

by SANJAYTEJIRAM
Recommend Dealer
Yes
Employees Worked With
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Persaud
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May 30, 2025 -

Rallye BMW responded

Thank you for your confidence in Rallye BMW, and for your business. We are grateful to have you as a customer!

May 29, 2025

Able to locate a vehicle that I requested with a price that was reasonable, more so than other dealers in the area. More

by ALANA_SAM
Recommend Dealer
Yes
Employees Worked With
Lenard Brechner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Turin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Rallye BMW responded

Alana, we're delighted to hear that Rallye BMW was able to meet your needs with a great deal. Thank you for choosing us!

May 26, 2025

Was like any other dealer. Accommodating.. and way overpriced. The BMW part warranty was not accepted. It was supposed to be at any dealer but was not. I was told they don’ More

by pballetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Rallye BMW responded

Thank you for sharing your experience with us at Rallye BMW. We apologize for any inconvenience regarding the warranty issue and appreciate your feedback on our pricing. Your comments are valuable, and we'll use them to improve our services moving forward. If there's anything else we can do to assist, please let us know!

May 26, 2025

I have found you to always be professional. The service is competent and efficient. Staff has been friendly. More

by LINDA314
Recommend Dealer
Yes
Employees Worked With
Cosmo Laurino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Rallye BMW responded

Thank you for your kind words about our team at Rallye BMW, Linda! We're delighted to hear that you've consistently experienced professional and friendly service. We look forward to serving you in the future!

May 25, 2025

Dennis is the BEST! Always gets my car serviced fast and the best service possible. I didn’t like my experience at Tenafly, so I came back to Rallye and I’m really glad More

by Ashley A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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May 27, 2025 -

Rallye BMW responded

Ashley, we're delighted to hear that Dennis provided you with top-notch service here at Rallye BMW. Thank you for choosing us again and sharing your positive experience!

May 25, 2025

Need more loan car service great company for years more loan cars should be available. Especially in an emergency. Hope for change soon More

by drgeefoster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Rallye BMW responded

Thank you for your feedback on our loan car service at Rallye BMW. We appreciate your loyalty over the years and understand the importance of having more loan cars available, especially during emergencies. Your input is valuable to us as we strive to improve our services!

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