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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,306 Reviews
Call Service Center (516) 447-3736

1,306 Reviews of Rallye Lexus - Service Center

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April 04, 2024

great customer service; Mike M. and Joanna were so kind, as always!!!! I still owe them cannolis More

by wendy cohen greenblatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2024 -

Rallye Lexus responded

Thank you so much for your excellent review, Wendy! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rallye Lexus to be a positive one. Please don't hesitate to reach out if you need anything else. James Quinlan 516-676-8686

Helpful
April 04, 2024

In terms of service, it was optimal. However, I noticed a significant scratch on my roof hours and mies away on that day. I have no time for litigating so I did not pursue the issue. More

by RD8A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Reidy
Report | Print
Apr 04, 2024 -

Rallye Lexus responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. James Quinlan 516-676-8686

Helpful 1
April 02, 2024

Very nice customer service people. I have bought and serviced many Lexus cars from them for almost 30 years. However with my 2022 NX, they can’t seem to get certain computer driven thi More

by ELLENWURZEL
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Piccirillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of the front desk customer service people are great.
Report | Print
Apr 02, 2024 -

Rallye Lexus responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Ellen, love to try to turn things around and make sure the same thing doesn't continue to happen. Stefanie Horn 516-676-4000

Helpful
March 31, 2024

A pleasure working with service advisor MICHAEL MONTIJO and Brianna Bennett Who set up our service appointment ! More

by SGFISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Ok
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Bennett ( arranged service appt)
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Apr 01, 2024 -

Rallye Lexus responded

Thank you for the kind words for our service department! Michael and our service team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. James Quinlan 516-676-8686

Helpful
March 22, 2024

Joanna is the best, honest professional and i trust her completely with my car and her staff More

by SLEVY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2024 -

Rallye Lexus responded

Good afternoon SLEVY0. I want to thank you for your recent review. I also noiced you listed a one star review and would like to discuss your service whenever you have a moment. Please feel free to contact me anytime. My direct number is listed below. Thank you for your time and have a great afternoon! James Quinlan Service Manager 516-629-7644

Mar 22, 2024 -

SLEVY0 responded

sorry i meant 5 stars

Mar 22, 2024 -

Rallye Lexus responded

Thank you very much. We appreciate your business and look forward to seeing you at your next visit. Have a great weekend and stay safe!

Helpful
March 19, 2024

The staff are lovely, personable, helpful, and knowledgeable. The service is great. Thanks so much! More

by 123jreilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2024 -

Rallye Lexus responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. James Quinlan 516-676-8686

Helpful
March 08, 2024

Mike was great to work with. The staff when dropping off the car were very professional. I highly recommend Lexus Service. More

by express13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2024 -

Rallye Lexus responded

Thank you for your review and kind words for Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye Lexus. James Quinlan 516-676-8686

Helpful
March 04, 2024

As always wonderful service. Prompt. Explain everything. Nice lounge to wait for car with coffee and refreshments. More

by SASSETTESMURF2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Rallye Lexus responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! James Quinlan 516-676-8686

Helpful
March 02, 2024

Mike Reidy was very pleasant and helpful when I had my service appointment I highly recommend him. More

by STEVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2024 -

Rallye Lexus responded

It has been a pleasure serving you. Quality customer service is always our number one priority, Steve, and we're happy to hear that Mike met your expectations. Thank you for choosing Rallye Lexus, we look forward to having you as a valued customer for many years to come! James Quinlan 516-676-8686

Helpful
February 28, 2024

Fast courteous, efficient, thorough, expensive, on time, very happy with start to finish, very expensive More

by virginia.pierrepont
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2024 -

Rallye Lexus responded

Virginia, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rallye Lexus to be a positive one. Please don't hesitate to reach out if you need anything else. James Quinlan 516-676-8686

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