Rallye Motors - Service Center

Gtreat Problem with my GLE350 was an intermittent in the air conditioning. Intermittents are among the hardest problem to repair as it usually is not present Problem with my GLE350 was an intermittent in the air conditioning. Intermittents are among the hardest problem to repair as it usually is not present when being worked on. The service department did not concoct an excuse or a rationale as to why they could not find the root cause. The technician finally found the wire that was shorting to the chassis and that solved the problem. Give him a lot of credit for persistence and not giving up. Cannot remember the techs name but he was very good. More

Scheduled service Our service rep Peter was terrific. Very professional and knowledgeable and made us comfortable about the process. He’s a great representative of the Our service rep Peter was terrific. Very professional and knowledgeable and made us comfortable about the process. He’s a great representative of the MB brand. More

My rep helped me get my problems resolved Service rep was extremely helpful. I needed new key and he ordered it. Apparently there was an issue when I first came in as car was in my husbands na Service rep was extremely helpful. I needed new key and he ordered it. Apparently there was an issue when I first came in as car was in my husbands name. With his help was finally able to order More

Very good They resolved the problem. The service experience from the receptionist to Steve Augustine and the service people were professional and courteous. Ove They resolved the problem. The service experience from the receptionist to Steve Augustine and the service people were professional and courteous. Overall my experience was excellent. More

Excellent service as usual I was able to get the requested service in an expeditious manner. I appreciate the effort made to accommodate my schedule. Thank you for the great wor I was able to get the requested service in an expeditious manner. I appreciate the effort made to accommodate my schedule. Thank you for the great work you do each and every day More

Routine maintenance and sales manager’s assistances I must compliment Kevin Crandon, Sales Manager ‘s professional, personable and knowledgeable assistance. He is always available and helpful when I ha I must compliment Kevin Crandon, Sales Manager ‘s professional, personable and knowledgeable assistance. He is always available and helpful when I have a question. He is the reason I’m staying with Rally. Robert Carlson, my service advisor is very helpful and efficient! More

Could Not be Improved, as you don"t change perfection. Two and half years ago I bought my GL-550, brand new, at Rallye. Having owned two previous Benz cars I know how important Service is. I just ord Two and half years ago I bought my GL-550, brand new, at Rallye. Having owned two previous Benz cars I know how important Service is. I just ordered a new GL from Rallye, and you may be asking why did I go back and there is a two part answer: John Ciccotelli - Service Provider. Noel Rodrigues - Loaner car arranger. Because of John I went back to Rallye for a new car. In the past 2.5 years when I need service or have a service related question John is in contact with me in just a few minutes, listening to my needs and requests and NEVER LETTING ME DOWN. When the car is ready for pick-up EVERYTHING THAT JOHN ARRANGED IS DONE AND DONE CORRECTLY. Not once was there an issue. It is pretty amazing not one issue is 2.5 years and I am not easy, yes, I am picky. Noel Rodriguez arranges the loaner car and when I first arrive he treats me like family, remembering my name and requests every time. These two men are rare in this day and age: never an issue and all work done PERFECTLY the first time. Because of John & Noel Rallye will keep me as a customer. More

pleased Dealing with Katie in the service department is great--keeps me up to date on the car and calls promptly when it is ready. service is performed withou Dealing with Katie in the service department is great--keeps me up to date on the car and calls promptly when it is ready. service is performed without having to come back More

Almost percect. Over all, the service was wonderful. Except they forgot to close down the car hood (bonnet). I was shocked to found out when the signal was on indicat Over all, the service was wonderful. Except they forgot to close down the car hood (bonnet). I was shocked to found out when the signal was on indicating that the car hood was opened on my way back home after I picked up the car. Other than that, the service was great! More

Great Service!! Rallye never disappoints. From making the appointment to driving away with my car, Rallye makes each step easy. It is an absolute please working with Rallye never disappoints. From making the appointment to driving away with my car, Rallye makes each step easy. It is an absolute please working with everyone there, especially Rob Carlson who always ensures that we are taken care of. More