Rallye Motors - Service Center

Service at Rallye motors. The experience of dropping the car and getting it repaired was very pleasant. From dropping the car to paperwork with Lisa and picking the car up was The experience of dropping the car and getting it repaired was very pleasant. From dropping the car to paperwork with Lisa and picking the car up was very smooth. More

Labor charge I purchased 2008 c300 4matic on 03/28/19. Car broke down 05/06/19 on my way to work 80 miles from home. Car was towed to Rallye Motors MB dealer at I purchased 2008 c300 4matic on 03/28/19. Car broke down 05/06/19 on my way to work 80 miles from home. Car was towed to Rallye Motors MB dealer at 9:30 am. Service advisor called me and told me that fuel line is broken and my GWC warranty doesn’t cover rusted parts. Parts was ordered and arrived next day 05/07/19 at 10:30 am. Based on invoice car was ready the same day at 16:14 pm. Total invoice was $ 2924.21. Parts was $ 67.02 and labor $ 2625.00 plus tax. Base on $175 per technician hr the total labor is 15 hrs. I spoke few mechanic about it and no one was agreed on it. Also on same time dealer performed safety recall on driver and passenger air bags. After all,I don’t complain about service done on the vehicle,I just want make sure that the 15hrs labor done by highly trained MB technician is accurate and complain with Alldata schedules Please explain Thank you Daniel More

Outstanding experience Making appointments was easy. John Ciccotelli was extremely helpful and knowledgeable. Kept us informed throughout. Waiting area outstanding. Service Making appointments was easy. John Ciccotelli was extremely helpful and knowledgeable. Kept us informed throughout. Waiting area outstanding. Service and staff great as always . Happy to rerurn More

Perfect Service Every Time I have a 2016 GL550MERC that is a great car because of the perfect service I have over the past three years from John Ciccotelli my service pro at Ral I have a 2016 GL550MERC that is a great car because of the perfect service I have over the past three years from John Ciccotelli my service pro at Rallye. I just ordered a 2020 because I know John will take care of it and me. I am a Rallye customer for life because of the way I have been treated by John. Secondly Noel Rodriguez who provides my loaner car is a professional who is a pleasure to deal with and greets me by name making One feel at ease and like an old friend. More

Feel welcomed and friendly environment Great service can’t complain fee welcomed. The staff is very kind make me feel like home, would recommend to anyone. Last but not least would purchase Great service can’t complain fee welcomed. The staff is very kind make me feel like home, would recommend to anyone. Last but not least would purchase another vehicle from you all More

Dominic Kwan All the staff are polite and helpful. I enjoyed from the greeting at the front door, waiting online for service and leaving with a loaner car. All the staff are polite and helpful. I enjoyed from the greeting at the front door, waiting online for service and leaving with a loaner car. More

Always Professional Rallye Motors is always professional. The service department alway keeps me informed and works efficiently. We've leased many cars with Rallye and a Rallye Motors is always professional. The service department alway keeps me informed and works efficiently. We've leased many cars with Rallye and always come back for more. More

Stephen Augustine My sales guy was the absolute best! Made my experience pleasant. Was very happy with everything. Will recommend to friends family and coworkers. Thank My sales guy was the absolute best! Made my experience pleasant. Was very happy with everything. Will recommend to friends family and coworkers. Thank you Stephen!! More

Unresolved issue Played telephone tag with MB service center rep about finding a seat belt retractor in beige for my wife’s 1999 SL500 that has just 30,000 miles. T Played telephone tag with MB service center rep about finding a seat belt retractor in beige for my wife’s 1999 SL500 that has just 30,000 miles. The seat belt on the passenger side is in full tensioner mode and cannot be used because it is very uncomfortable and restrictive. The part is not available as an original MB part and no one is looking to resolve this for me. I have been loyal to the MB brand for more than 35 years and there has always been a Benz in my garage. I recently took delivery of a 2019 S560 which is the best one ever! Sincerely, Michael Bell More

Excellent Services always Two weeks ago could have been one of the worse days ever when getting a flat tire stuck on the road with no wheel lock key. My husband was taking me t Two weeks ago could have been one of the worse days ever when getting a flat tire stuck on the road with no wheel lock key. My husband was taking me to work when all of a sudden we got a flat. The air pressure went for 38 to 1. We couldn’t change flat because we had no lock key. We weren’t far from home to home so we got there and the tire was completely shredded. We called Mercedes Benz and they sent a technician, but he also did not have special key to remove the tire. He left and returned with proper key and changed to to the spare. We drove to Mercedes Benz in Hempstead where we received terrible service so I said to my husband maybe we should go to dealer we brought from and I service my vehicle. The decision to go to Ralleye on Northern Blvd was the best decision we made. From the time we sat down with Peter Alpy and Walter Ryder everything didn’t seem so bad anymore. They got us out in a timely fashion considering I had a flight leaving out the same day. We are so grateful and thankful for the service we received on that day from Rallye of Northern Blvd. I am never disappointed when I get my car serviced there. Excellent is an understatement for service ever received there. Thank you Team Rallye More