Rallye Motors - Service Center

Car bought with damage - no disclosure I bought certified preowned 2016 GLE 350 on 9/21/2018. I went to service with my car on 3/8/2019, because a warning message came up on my dashboard. I bought certified preowned 2016 GLE 350 on 9/21/2018. I went to service with my car on 3/8/2019, because a warning message came up on my dashboard. It said "Collision prevention assistance inoperative" . When I got to the dealership, mechanic did the diagnostics and performed a short test. He saw a code which comes up as if the car was in a collision and found that the front bumper has been painted and right front fender has been moved. They tried to convince me that I did all. I was never in an accident with this car. I have been driving it for almost 6 months without any problems, until this warning light came on, and I called the dealer right away to schedule my appointment for service on 3/8/19. I have been Mercedes customer since 2003 in Massapequa dealership prior to coming here. I came here to buy a car this time because of my previous relationship with your employee, sales manager Kevin Crandon. My complaint here is with your employees who were trying to convince me that I was in an accident, and that I fixed and repainted the bumper. I was never in an accident and they didn't even want to hear that. They asked if I want them to fix it but they would charge $700!! I was very disappointed with this dealership, because I purchased this "certified preowned vehicle" that must have been in an accident prior to my purchase (and nobody saw that?), and they tried to blame it on me. I let everyone at your location know how upset I am, and you all know what a valuable customer I am, and until this that nobody followed up with me. Because of this, I lost my trust in you and considering going to another dealer. I filed the complaint with customer relations. In the meantime, I had to go to another MB dealer, got the problem fixed and paid for it myself. More

Great Service Great friendly service. All work done as promised. Was not so happy with the car wash ,but should not complain since it is thrown in. Great friendly service. All work done as promised. Was not so happy with the car wash ,but should not complain since it is thrown in. More

Svc b My service associate Vincent Vetere made sure that I was comfortable with all suggestions he made before performing work . Even if I didn't understan My service associate Vincent Vetere made sure that I was comfortable with all suggestions he made before performing work . Even if I didn't understand, he took the time to explain all details to me. More

The service was expedient, efficient and pleasant. Considering the daily hectic pace most business people experience, it is rewarding to pull into Rallye for service and know that the personnel is both Considering the daily hectic pace most business people experience, it is rewarding to pull into Rallye for service and know that the personnel is both professional and pleasant to deal with. My service manger Robert Carlson keeps me informed regarding the service being done and any future service needed to keep my car running well. He always manages to get the service done as quickly as possible and providing me with a loaner car insures that my work schedule is not compromised as my car is being repaired. Many thanks for the excellent personnel and service. More

The perfect dealer service experience As always Rob was attentive to my needs ,we made an appointment and the service was done on time and correctly with no surprises . Rob has excellent As always Rob was attentive to my needs ,we made an appointment and the service was done on time and correctly with no surprises . Rob has excellent communications skills and is easy to deal with he gets it right the first time. More

Great Service Ken takes care of me when I come to Rallye. He is always professional and gets the job done. Please thank him for me. Ken Rallye in Roslyn NY Ken takes care of me when I come to Rallye. He is always professional and gets the job done. Please thank him for me. Ken Rallye in Roslyn NY More

Consistently Excellent I had to bring my MB for service under warranty. Although it took several weeks to obtain the needed parts, the service center kept me informed about I had to bring my MB for service under warranty. Although it took several weeks to obtain the needed parts, the service center kept me informed about its arrival. The service was completed in one day, and the service center made the experience as convenient as possible for me. As usual, the work was performed expertly. More

Find a chirping sound near alternator, service A, wheel alig Ive been to helms bros for the chirping sound about 4 times to no avail. Rallye finally figured it out! Their service and appointments were way more f Ive been to helms bros for the chirping sound about 4 times to no avail. Rallye finally figured it out! Their service and appointments were way more flexible as well. More

Wonderful service and fair. Great service and very efficient communication regarding status. Peter took me in on a Saturday afternoon and did it quick while my wife and children Great service and very efficient communication regarding status. Peter took me in on a Saturday afternoon and did it quick while my wife and children were waiting in the car! Car is fixed and all is happy! More

I had an excellent experience without an appointmengt I was towed in on an emergency basis..car overheated. I was taken care of promptly by my service manager who, reminded me that I was due for service a I was towed in on an emergency basis..car overheated. I was taken care of promptly by my service manager who, reminded me that I was due for service as well as an inspection and was given a brand new loaner. My car was ready the next day and I was definitely pleased with everything More