Rallye Motors - Service Center

Great Frustration I visited the Parts Department initially to resolve an issue with the fact that I did not have a nutmeg lug nut key for my vehicle’s tires (the vehicl I visited the Parts Department initially to resolve an issue with the fact that I did not have a nutmeg lug nut key for my vehicle’s tires (the vehicle did not have one since I purchased it). I was told that I would need to purchase a key and new set of lug nuts. That said, I have never removed a tire since purchasing the vehicle, so now that I was replacing the tires and needed the key, I didn’t feel that it was right to charge me for something that was never left on the vehicle or was taken out by the dealership and never put back. I then called the service advisor for assistance and she was able to resolve the issue by providing me with a key. This required a service appointment and I needed to leave the vehicle at the dealership for the day. Up to this point, I have not been happy with the service provided by the technicians. I had a recent appointment where I requested an oil service to be completed and the tires were not rotated. Furthermore, what was done and advised to me was that the dealership was ready to replace two tires and front brakes. I have gone almost 5 months and the brake sensor has still yet not signaled brake issues. It is unfortunate that the dealership seems to be anxious to push unnecessary services and parts. It’s all about the “money grab.” On a positive note, Lisa has been involved and responsive, when needed. More

Service Good experience very happy with this place. Will not be needing to go to other dealers; they’re not all the same quality. Thank you Good experience very happy with this place. Will not be needing to go to other dealers; they’re not all the same quality. Thank you More

Service Hassle free. Rob is very polite and easy to deal with. He was very knowledgeable and professional. Had clear contact and communication with the entir Hassle free. Rob is very polite and easy to deal with. He was very knowledgeable and professional. Had clear contact and communication with the entire process. More

Emergency car service Quick and attentive service . I was taken in immediately for a loaner car. Ken was attentive and knew an understood my problem. Excellent customer s Quick and attentive service . I was taken in immediately for a loaner car. Ken was attentive and knew an understood my problem. Excellent customer service. More

Great service Was very happy with Ken and the service I received at Rallye! It was easy in and out with a loaner and great follow up! Was very happy with Ken and the service I received at Rallye! It was easy in and out with a loaner and great follow up! More

reguar service Professional, efficient and friendly. I have been a client of Mercedes for over 20 years. I continue to buy/lease your vehicles and use your servic Professional, efficient and friendly. I have been a client of Mercedes for over 20 years. I continue to buy/lease your vehicles and use your service center. More

Great Service Prompt courteous service. Great customer service. Andrew is very helpful and knowledgeable and informative. Easy in and out for drop off and pick up Prompt courteous service. Great customer service. Andrew is very helpful and knowledgeable and informative. Easy in and out for drop off and pick up of my car. More

Repair incomplete Still waiting for call for break repair. Squeaky needed. To order o parts but no follow up yet This was second time I came back for same concern Still waiting for call for break repair. Squeaky needed. To order o parts but no follow up yet This was second time I came back for same concern More

good job John and the crew did very good job. Quick and not pricy this time. Definitely I will recommend the place for all needs and repairs. John and the crew did very good job. Quick and not pricy this time. Definitely I will recommend the place for all needs and repairs. More

LESS THAN GOOD While doing the inspection of the interior of the vehicle the technician left grease, dirt & damaged the plastic cover that goes on the AC unit. The While doing the inspection of the interior of the vehicle the technician left grease, dirt & damaged the plastic cover that goes on the AC unit. The interior of the vehicle has water stains as well. I can't truly give positive feedback for the work on the Sprinter. More