Rallye Motors - Service Center

inability to lock doors consistantly John was attentive to the needs I expressed. i could not lock or unlock the car consistently, it was troublesome as there have been many many problems John was attentive to the needs I expressed. i could not lock or unlock the car consistently, it was troublesome as there have been many many problems with this car More

Treated like family We have used Ralleye for our maintenance for over 2 decades. Have had a person to handle our car since the beginning. First it was Bob Segarter, Rob C We have used Ralleye for our maintenance for over 2 decades. Have had a person to handle our car since the beginning. First it was Bob Segarter, Rob Carlson, now Ramone M. They know us and our cars. More

Great professional friendly service My wife was immediately greeted and assisted. All needs were met and exceeded. She was given the loaner vehicle as promised. It was not an issue that My wife was immediately greeted and assisted. All needs were met and exceeded. She was given the loaner vehicle as promised. It was not an issue that she was not able to return the loaner until the next day. More

Service was excellent with Vincent. He worked diligently with me to get my issue resolved and although I have to return for completion of the service I don’ was excellent with Vincent. He worked diligently with me to get my issue resolved and although I have to return for completion of the service I don’t mind as he has been most helpful More

Great, easy experience I was created by friendly staff, taken care of quickly, my loaner car was clean. Someone has updated me about status of my car and returning loaner ca I was created by friendly staff, taken care of quickly, my loaner car was clean. Someone has updated me about status of my car and returning loaner car and getting my car back was quick and easy More

Great customer service Speedy appointments, service and the Service Advisor did everything in his power to make my experience a comforting. I would highly recommend Rallye M Speedy appointments, service and the Service Advisor did everything in his power to make my experience a comforting. I would highly recommend Rallye Mercedes to everyone I know. More

Great Frustration I visited the Parts Department initially to resolve an issue with the fact that I did not have a nutmeg lug nut key for my vehicle’s tires (the vehicl I visited the Parts Department initially to resolve an issue with the fact that I did not have a nutmeg lug nut key for my vehicle’s tires (the vehicle did not have one since I purchased it). I was told that I would need to purchase a key and new set of lug nuts. That said, I have never removed a tire since purchasing the vehicle, so now that I was replacing the tires and needed the key, I didn’t feel that it was right to charge me for something that was never left on the vehicle or was taken out by the dealership and never put back. I then called the service advisor for assistance and she was able to resolve the issue by providing me with a key. This required a service appointment and I needed to leave the vehicle at the dealership for the day. Up to this point, I have not been happy with the service provided by the technicians. I had a recent appointment where I requested an oil service to be completed and the tires were not rotated. Furthermore, what was done and advised to me was that the dealership was ready to replace two tires and front brakes. I have gone almost 5 months and the brake sensor has still yet not signaled brake issues. It is unfortunate that the dealership seems to be anxious to push unnecessary services and parts. It’s all about the “money grab.” On a positive note, Lisa has been involved and responsive, when needed. More

Service Hassle free. Rob is very polite and easy to deal with. He was very knowledgeable and professional. Had clear contact and communication with the entir Hassle free. Rob is very polite and easy to deal with. He was very knowledgeable and professional. Had clear contact and communication with the entire process. More

Great service Was very happy with Ken and the service I received at Rallye! It was easy in and out with a loaner and great follow up! Was very happy with Ken and the service I received at Rallye! It was easy in and out with a loaner and great follow up! More