Rallye Motors - Service Center

courteous and helpful although i had to bring the car back because it was not properly fixed the first time, Vincent and the service manager were super helpful and wanted t although i had to bring the car back because it was not properly fixed the first time, Vincent and the service manager were super helpful and wanted to make it right. so they did everything that they could do make up for the necessity of bringing the car back for the same repair. their courteousness and promptness were much appreciated. and they made the process as painless as possible. they were great. More

Maintenance visit Very professional, top notch white glove service from the moment you are greeted to the moment you leave. I got a loaner while my car was getting serv Very professional, top notch white glove service from the moment you are greeted to the moment you leave. I got a loaner while my car was getting serviced and it was a very smooth process. More

Excellent my service advisor Rob Carlson IS AWESOME Service by Rob Carlson and loaner car rep Noel was great They were both extremely helpful and receptive They truly care about what they do. Rob Service by Rob Carlson and loaner car rep Noel was great They were both extremely helpful and receptive They truly care about what they do. Rob Carlson has been my service rep for years and this is a primary reason why I go to RAYLLE More

Superb service as usual Excellent, efficient service! easy drop off and pickup. Was given loaner with no problem because of blowout on parkway. Rob Carlson was terrific in ha Excellent, efficient service! easy drop off and pickup. Was given loaner with no problem because of blowout on parkway. Rob Carlson was terrific in handling the situation in a timely, efficient manner More

Fixed my flat tire in no time Repaired a potholed runflat. Actually replaced and aligned wheels in a speedy manor. Great for a New Rochelle customer. Got my car repaired so I coul Repaired a potholed runflat. Actually replaced and aligned wheels in a speedy manor. Great for a New Rochelle customer. Got my car repaired so I could drive home More

Great service and pleasant staff I got a nail in one of my tires on the day before New Year's Eve and called Rallye immediately. They were able to get me an appointment within 1/2 ho I got a nail in one of my tires on the day before New Year's Eve and called Rallye immediately. They were able to get me an appointment within 1/2 hour. After looking at the tires, they noticed that I also had a bubble in another tire, and would have to wait until the next day to have it fixed. They set me up with a loaner and I have my car back by 1:00 the next day. They kept in constant contact with updates and everyone was extremely helpful. More

Service how it Should Be Prompt professional service . Listening carefully the reasons why I can in to service my car Delivered on promises made when my car will be rea Prompt professional service . Listening carefully the reasons why I can in to service my car Delivered on promises made when my car will be ready Provided loaner service The value of a customer is a high priority More

A difficult problem was solved entirely to my satisfaction. A piece of trim fell off my Mercedes while on the road, but was not covered under warranty since the part was not available to demonstrate a defect. A piece of trim fell off my Mercedes while on the road, but was not covered under warranty since the part was not available to demonstrate a defect. Rallye replaced the part anyway. More

This was Not a Good Experience Thank God I Had a insurance Policy . I even went out of my way to write a 5 Star review in Regards to the service so I am Just going to Be Honest . W Thank God I Had a insurance Policy . I even went out of my way to write a 5 Star review in Regards to the service so I am Just going to Be Honest . We brought in a Mercedes s 600 . The Car only Has 95000.00 Miles on it and should not even be a Factor considering How Much these Cars cost . Rally Motors Had the Car for One Month as also another factor was we had to wait for Parts . Not Good . We Brought the car in for a Check engine Light and with all of the repairs and Billing and there was over 6000.00 worth of Parts and Labor . Here we are just a Month Later and again The Check Engine Light went on and The Engine Shook . You would think for such a Overpriced Car and in this case a Over priced Dealer the work would have been done correctly the First Time . One Month without a car even though they provided a rental is Insane . They Did Not Fix the car the way they should Have . It is a Benz and while there sales might be high and of course over priced it is sad that they lack the knowledge to Fix There own Cars . Never Again . I only Had the car a Month and local driving before the Lights came back on . Never again More

Excellent Very nice supporting staff. No hassles. They replaced cracked trim. Updated and reset suspension software. I am very happy with the professionalism of Very nice supporting staff. No hassles. They replaced cracked trim. Updated and reset suspension software. I am very happy with the professionalism of team here. More