Rallye Motors - Service Center

Quality customer service Our vehicle shut down when entering our driveway due to a mysterious electrical issue. Adding to the challenge, I was out of town on business. I phone Our vehicle shut down when entering our driveway due to a mysterious electrical issue. Adding to the challenge, I was out of town on business. I phoned our assigned service manager who in turned spoke with my wife and arranged to have the car towed to Rallye for a complete inspection. The service department quickly diagnosed the issue, then performed a very detailed and through inspection to ensure there are no other problems. More

Tire and Wheel insurance claim The dealership handled the repair of my wheels and 1 new tire. The experience was fantastic. Timely and quality work. John was a pleasure to work w The dealership handled the repair of my wheels and 1 new tire. The experience was fantastic. Timely and quality work. John was a pleasure to work with. Responded to my texts and delivered the car by the time he promised. More

Service Always a pleasant experience the staff and facility is always a great experience. Rob and Lou are wonderful and knowledgeable in their respective are Always a pleasant experience the staff and facility is always a great experience. Rob and Lou are wonderful and knowledgeable in their respective areas Thank u More

Awesome service! We got a flat tire nearby and found Rallye... they gave us a loaner and we went to have a quick lunch nearby... and by the time we returned the car wa We got a flat tire nearby and found Rallye... they gave us a loaner and we went to have a quick lunch nearby... and by the time we returned the car was ready! More

Wonderful Fast meeting upon arrival, and really good customer service! Rob Carlson resolved all my problem and prepare all paper before I arrive, really quick s Fast meeting upon arrival, and really good customer service! Rob Carlson resolved all my problem and prepare all paper before I arrive, really quick service! More

Promised made unkept cost me over $200. Not good. They told us the car is ready. My driver drove all the way from New Jersey to pick it up. On arrival they said it was not ready he should return in 24 They told us the car is ready. My driver drove all the way from New Jersey to pick it up. On arrival they said it was not ready he should return in 24 hours. I pay him for every hour he drives for me and this was no exception. This could have been averted and wasn't. Cross me off the account list. I'll never service that car again at rally. I have two cars on Long Island. If this recurs w=ith either of them I'm totally gone. Do I sound like a dissatisfied customer? Good guess. More

They Know My Car I’ve been here a few times and they aim to please. Recently I had a damaged tire - they had my insurance on record and replaced, mounted and balanced I’ve been here a few times and they aim to please. Recently I had a damaged tire - they had my insurance on record and replaced, mounted and balanced it for free! The no-hassle experience is very welcomed. More

Sales and servicep Professional, knowledgeable and friendly personnel. It always a pleasure to deal with Eliot Cohen. He has always been our salesman for my wife, daug Professional, knowledgeable and friendly personnel. It always a pleasure to deal with Eliot Cohen. He has always been our salesman for my wife, daughter and other members of our family. More

Good Service From the moment I drove up personnel was courteous and friendly. I have been a Rallye Customer since 2000. Customer relations has improved over the y From the moment I drove up personnel was courteous and friendly. I have been a Rallye Customer since 2000. Customer relations has improved over the years. More

Scheduled Maintenance One of the reasons I am a loyal Mercedes customer is because of the outstanding service Ralley Motors provides me. From the day I choose my car with One of the reasons I am a loyal Mercedes customer is because of the outstanding service Ralley Motors provides me. From the day I choose my car with Dave Banco, to the service with John Ciccotelli and everyone in the service department to the day I turn in my leased vehicle only to lease another, my experience has been nothing but positive. Most people dread bringing their car for service, I never give it a second thought because Ralley always has a loaner available for me and Ralley is always professional and courteous. Thank you. More