Randall Reed's Planet Ford

Ned was truly amazing! He went above and beyond what any company would pay a employee to do just to make sure he had a happy customer who was taken care of he was extremely He went above and beyond what any company would pay a employee to do just to make sure he had a happy customer who was taken care of he was extremely genuine and deserves a raise!! It is hard to find people now days with great customer service. I Absolutely recommend Ned! More

Additional service sold at the time of purchase were not in service department system. I had a flat tires 7days after purchase and no assistance. Service department told me to call finance as I did 3 ti not in service department system. I had a flat tires 7days after purchase and no assistance. Service department told me to call finance as I did 3 times. No return call what so ever. Had to deal with flat tire 2 days later else where which had coverage in plan sold. 7000 dollars spent on additional services for what . This was just a flat makes me wonder if a major issue accrued. I work less than 7 miles from your location which prompt the additional services for my convenience. Our gratitude to Ken our sales person and the finance officer for a comfortable transaction in this purchase. Thanks guys for being professionals. David Maxwell More

I appreciate Rainn's and Hervey's treatment of me and respect for my time. I looked pretty rough that day, but they treated me as a serious customer from the beginning. Rainn and Hervey were respectful o respect for my time. I looked pretty rough that day, but they treated me as a serious customer from the beginning. Rainn and Hervey were respectful of my time. Really no complaints other than I wish I had fought for a slightly better deal. Ha! More

Still not understanding how I was not approved financing for a 2024 bronco but approved for financing for a 2024 escape. They would not approve 84 months for the bronco, but offered 72 months with a paymen for a 2024 bronco but approved for financing for a 2024 escape. They would not approve 84 months for the bronco, but offered 72 months with a payment of $900??? They approved me for the escape at 72 months with a payment of $680??? Both vehicles MSRP were pretty close. I wanted to purchase the less expensive bronco, not the more expensive one. None of this makes any sense. More

Mr.Joseph assistant manager is very professional and transparent with my vehicle whenever I do any type of services. Highly recommended Mr.Joseph. Thank you. transparent with my vehicle whenever I do any type of services. Highly recommended Mr.Joseph. Thank you. More

Staff was friendly and helpful I've never owned a Ford, they sold me on ford. they sold me on ford. More

Dealership worked with our checklist and timeline. Good work to Kayvan and the entire team at Humble. Good work to Kayvan and the entire team at Humble. More

The service department was very accommodating with being able to repair the recalls. Having the remote technician service the car was incredibly accommodating. able to repair the recalls. Having the remote technician service the car was incredibly accommodating. More

Kenneth and Manny knew we were tight on time and made sure the transaction process flowed smoothly to get us out quickly. sure the transaction process flowed smoothly to get us out quickly. More

The interaction with Johnny Cochran was completely enjoyable! He will be the reason we will become a long term Randall Ford customer. enjoyable! He will be the reason we will become a long term Randall Ford customer. More