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Randall Reed's Planet Ford
Humble, TX
3,498 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,498 reviews
July 03, 2023
The overall dealership experience was the worst I have experienced. My salesman, Cameron, was knowledgeable and tried his best to help us have the best experience. The first issue was the paint not being experienced. My salesman, Cameron, was knowledgeable and tried his best to help us have the best experience. The first issue was the paint not being fixed on our vehicle in a timely manner. We were told we could pick up our corrected paint in the morning, but upon our arrival to the dealership we were informed that they had not even started the paint. Next, the day after purchase we realized that the factory code to the keyless entry was missing. Upon our arrival to the dealership for help, we were told that it was impossible to correct. I then called the service in the back and Kelly informed me that it was possible to plug the truck into the computer, but we should contact our salesman because we should not have to pay. The manager Jose said that he would not assist us with this process. I took my money elsewhere. I will never step foot back at planet ford and I will inform everyone I know to spend their money anywhere else. More
by UrquietaPedro
Verified CustomerEmployees Worked With
Stuart McKenry
July 02, 2023
Guy is always very attentive to my needs. Pleasure to work with him as always Pleasure to work with him as always More
by REXASPIKES
July 02, 2023
From demonstrating the vehicle thru the final agreement, JJ demonstrated effective listening skills and a customer first attitude. I have interacted with many vehicle sales at multiple dealerships and I mu JJ demonstrated effective listening skills and a customer first attitude. I have interacted with many vehicle sales at multiple dealerships and I must point out that JJ is a stand out in all the right ways. More
by KURTKBP
Employees Worked With
July 02, 2023
I likes how welcoming they were when I first got there and super helpful throughout my whole process of purchasing my new car. and super helpful throughout my whole process of purchasing my new car. More
by AYLEEN SADA
July 02, 2023
I was lied too said I was approved all I needed to bring was down payment. When I got there Randy only had 1 option and all of sudden I needed a co-signer after test driving. was down payment. When I got there Randy only had 1 option and all of sudden I needed a co-signer after test driving. More
by tadesha.traylor
Employees Worked With
Mike
July 01, 2023
In and out in less than an hour. Can not ask for anything more. Very timely. Can not ask for anything more. Very timely. More
by JL.ROSENTHAL
Employees Worked With
July 01, 2023
Friendly staff, easy to work with. I like that the sales staff are not rushing you into a decision. Pretty much payed back. I like that the sales staff are not rushing you into a decision. Pretty much payed back. More
by JWTGTAYLOR
July 01, 2023
Professional friendly service. Sales staff to the service department is always working to ensure satisfaction. 👏👏 Sales staff to the service department is always working to ensure satisfaction. 👏👏 More
by RICKY22
Employees Worked With
Other Employees :
“Crazy” Richard Benitez. get er done. Go astros , Hervey Ayala, John 'JT' Thomas, Brian Smith
