Randall Reed's Planet Ford

Fixed a problem that another dealer did not. After taking the F-150 to a dealer closer to my house (twice) for an intermittent problem - I was told that since the problem wasn't noticed during th After taking the F-150 to a dealer closer to my house (twice) for an intermittent problem - I was told that since the problem wasn't noticed during the short time they drove it, they couldn't fix it. I took it to Randall Reed, and the tech noticed that the description matched a TSB that had been out over a year. Truck repaired and the issue has not re-appeared. More

Good place to do business, First, the salesman was great. He was attentive to what I wanted. Showed me the stock that fit my needs. Was patient with and responsive to my questio First, the salesman was great. He was attentive to what I wanted. Showed me the stock that fit my needs. Was patient with and responsive to my questions. From my research, I recognized the price was very competitive. Then when I made my selection the sales process was quick and efficient, What's not to like about that? When I trade again, I'll begin with Planet Ford, More

tremendous progress Originally, the service department was a bit disorganized and not very customer focused, but I have seen tremendous improvement, in customer service. Originally, the service department was a bit disorganized and not very customer focused, but I have seen tremendous improvement, in customer service. I have seen a noticeable difference in the service personnel, making sure that customers come first. More

Service was great. Took quite a while due to a back log of vehicles waiting in the diagnoses portion of the visit. Seems there is a limited amount of compute was great. Took quite a while due to a back log of vehicles waiting in the diagnoses portion of the visit. Seems there is a limited amount of computers to diagnose. More

New car The salesman took the time to show me options for the vehicle I wanted. The process is fast. The incentives/rebates are good. They take the time to The salesman took the time to show me options for the vehicle I wanted. The process is fast. The incentives/rebates are good. They take the time to go over all the car's technology More

1st time ordering a car. This was the first time special ordering a car and was a very pleasant experience. I would recommend Richard Fuller as a salesman. He was very easy to This was the first time special ordering a car and was a very pleasant experience. I would recommend Richard Fuller as a salesman. He was very easy to work with. More

Love Driving Again Richard Fuller and Kevin McKinnon secured my Black "Raptor-like" Ranger. The special order vehicle with after market accessories have me excited abou Richard Fuller and Kevin McKinnon secured my Black "Raptor-like" Ranger. The special order vehicle with after market accessories have me excited about driving again!! More

Great experience Very helpful sales rep. Jose was able to locate a truck that fit our needs. We are very pleased with our experience at Planet Ford. Very helpful sales rep. Jose was able to locate a truck that fit our needs. We are very pleased with our experience at Planet Ford. More

Wonderful service except Nick Lang is amazing he really takes care of your customers he is very busy but I understand that is what is takes. My only complaint is a quick wash Nick Lang is amazing he really takes care of your customers he is very busy but I understand that is what is takes. My only complaint is a quick wash after an oil change would be wonderful that would day you go the extra mile I have considered going to another place because they offer the wash thank you for your time. More

Shoutout to Rosie Jones Rosie Jones has kept my Grand Marquis in tip top shape. Since Mercury has discontinued the line I am trying to prolong the life of the one I have. Rosie Jones has kept my Grand Marquis in tip top shape. Since Mercury has discontinued the line I am trying to prolong the life of the one I have. More