Randall Reed's Planet Ford

Martin and JP did a great job and the overall experience was great. They both helped us during the process and will for sure be back. was great. They both helped us during the process and will for sure be back. More

He’s a scam artist, waste my time. The worst carbine experience I’ve ever had. Give me some lame excuse about my credit being high risk. Lol… my credit score is 800+. Come to find ou The worst carbine experience I’ve ever had. Give me some lame excuse about my credit being high risk. Lol… my credit score is 800+. Come to find out they’re holding two or three points in financing to make up their money on the backend. They’re not there to help you there screw you. I do not recommend this location this dealership or the salesman. More

Service advisor blew it out! ! Stayed in constant contact. And got the car back before promised. Icing on the cake was had it brought to me. ! Stayed in constant contact. And got the car back before promised. Icing on the cake was had it brought to me. More

WORST EXPERIENCE EVER! !!!!!! They kept my car for six months. It took them 3 months to "fix" a leak, When I went to pick it up there was 3 inches of standing water in it. !!!!!! They kept my car for six months. It took them 3 months to "fix" a leak, When I went to pick it up there was 3 inches of standing water in it. It took them a month to find and fix the real leak. When I went back to pick it up the second time, I found that the seats had mildewed, there was water damage in the console, the dash was cracking from sitting in the hot sun, and there was rust on the carpet. After months of arguing back and forth with them, I finally went and picked it up because they refused to take responsibility for the damage. The cleaned it up and that was it. My seats are stained, the dash is cracking, and there are pieces of trim falling off from sitting in the Texas sun after being flooded for 3 months. I will never recover the true value of my vehicle. I will never buy another vehicle from them and you shouldn't either. They have too much business to care about you. Their turnaround time is ridiculous if you don't have complications and if you do..........God help you. Because for sure no one else can. 10 out of 10 Would not do again!!!!!! More

Kevin was very quick at helping me replace my bed cover on my new Ford without extra cost unlike other dealerships. on my new Ford without extra cost unlike other dealerships. More

Richard Fuller is a wonderful salesman. He helped me find exactly what I was looking for even though it was very difficult. I look forward to working with him again. He helped me find exactly what I was looking for even though it was very difficult. I look forward to working with him again. More

Amazing, super friendly staff. They go above and beyond to make sure you are happy and satisfied. Kept me updated every step of the way. They go above and beyond to make sure you are happy and satisfied. Kept me updated every step of the way. More

Salesman Ken was outstanding. Made me feel very comfortable during the process. Phenomenal and very professional 💙 Made me feel very comfortable during the process. Phenomenal and very professional 💙 More

If you’re looking for a service department with competent technicians who actually inspect vehicles rather than just checking boxes, avoid Randall Reed’s Planet Ford. I dropped off my F-150 FX4 King Ranch technicians who actually inspect vehicles rather than just checking boxes, avoid Randall Reed’s Planet Ford. I dropped off my F-150 FX4 King Ranch while out of town on a cruise, explicitly requesting a comprehensive 50,000-mile service. I gave them blanket pre-authorization to perform any necessary maintenance and repairs up to $800 so they wouldn't need to track me down for approval while I was away. What did I get? An oil change, a tire rotation, and a lazy brush-off that "everything is fine." They completely failed to perform standard preventative care for this truck and climate—no 4x4 drivetrain service, no Texas-heat A/C service, and no sunroof track lubrication. Worse, their "inspection" missed blatant, unmistakable issues that any competent technician should have caught immediately: Loud, unmistakable belt noise on every single startup. A malfunctioning backup sensor throwing repeated faults. I gave them ample time, pre-approved funding, and an open runway to thoroughly maintain a high-end truck. Instead, they did the bare minimum of a 10-minute quick-lube shop and ignored obvious mechanical and electronic faults right in front of them. Zero thoroughness, zero attention to detail, and a complete waste of time. I will be taking my business elsewhere. More

Great guys helping me. They were quick and professional. They getter done fast. Thanks guys!!! They were quick and professional. They getter done fast. Thanks guys!!! More