Randall Reed's Planet Ford

Had a great experience buying our explorer. Sales team particularly helpful and courteous to my wife who handled the whole deal. Sales team particularly helpful and courteous to my wife who handled the whole deal. More

Was pleased with the service on my car. It was fixed in a timely manor. They were curious and easy to work with. They were good help on getting my car to the shop on a tow truck. It was fixed in a timely manor. They were curious and easy to work with. They were good help on getting my car to the shop on a tow truck. More

Great service from JP and Evan saved the day when I encountered an issue during my visit. encountered an issue during my visit. More

Friendly and hassle free, nobody likes pushy salesmen and Planet ford is the opposite they actually listen Planet ford is the opposite they actually listen More

Quick to tell lies just to get you in. Communication was horrible. Things that were promised did not happen. The whole experience and how it was handled even from management was just ridic Communication was horrible. Things that were promised did not happen. The whole experience and how it was handled even from management was just ridiculous. More

I first made an appointment for my truck at the end of February. I was told there was a long wait and would need to wait to be called in. My service advisor Steven never once reached back out to me. Every February. I was told there was a long wait and would need to wait to be called in. My service advisor Steven never once reached back out to me. Every time I got any information it was me calling him. He finally told me to bring my truck in a month later and it still took 2 weeks for my truck to even be seen. He told me on 4 separate occasions that while my truck waited for the transmission shop that they would take care of the unintentional tailgate opening recall. Fast forward another month almost, I was promised back my truck on a Thursday and that he would call me when ready..low an behold, Steven went on vacation and passed the ticket to someone else without ever calling me once. When I picked up my truck on a Friday, she informed me that the recall I was told would be done 4 different times.... Never got done. I was unable to drive my truck for 2 months and loaners were never available... Until I went to pick it up and was told I could get one if I wanted to leave it more time for the recall. I have never had an experience as poor at his one with any planet ford. Communication is key and there was zero from Steven. More

Kelli is the best. She talks and treats you with respect. When something is found she explains in detail and if we need to attend to now or if it can wait. We thank her She talks and treats you with respect. When something is found she explains in detail and if we need to attend to now or if it can wait. We thank her for that. More

Guy was professional, respectful, not pushy. Answered all questions and humorous at times. We enjoyed his demeanor. Answered all questions and humorous at times. We enjoyed his demeanor. More

This dealership was very easy to work with. . I am very happy with the price and value of my vehicle. The salesman James Adams was very professional. He made sure the deal was closed before I d . I am very happy with the price and value of my vehicle. The salesman James Adams was very professional. He made sure the deal was closed before I drove 3 hours to pick up my vehicle. I would highly recommend this dealership to anyone looking for a great deal and an amazing service. More

Sales representative and finance department made purchasing a new vehicle very easy and found the best suited vehicle for what I was looking for. purchasing a new vehicle very easy and found the best suited vehicle for what I was looking for. More