Randall Reed's Planet Ford

Kelli and her team found an issue that I have been trying to get addressed for YEARS!!!! Problem solved!!!! I will be back! to get addressed for YEARS!!!! Problem solved!!!! I will be back! More

Love the way they treat me and my family, Jose Rico and Luis thank you. Luis thank you. More

Service was very good and professional. Didn't hit me up like a salesperson trying to get me to purchase items not needed. Staff very friendly and welcoming to be there. Highly recommended Didn't hit me up like a salesperson trying to get me to purchase items not needed. Staff very friendly and welcoming to be there. Highly recommended for the service of your vehicle. More

The salesman were great. Told them I was limited on time and Ken told me to come in and he would make it work. Went in made an offer and it was accepted within 30 minutes o Told them I was limited on time and Ken told me to come in and he would make it work. Went in made an offer and it was accepted within 30 minutes of being at the dealership. Ken had James help and he was good as well. Tried to pay the vehicle in full with my credit card but financing wouldn't accept payment with credit card. Had to leave and salesman said they would try and work it out. While talking to them think it was the sales manager that was there when we were talking was telling me to just call my bank and authorize my bank to charge my card. He was cocky and arrogant and kept telling me hurry and call so they can charge my card. Not sure his title but he had a full beard and kept insisting me to call my bank. I told him if he wanted the money that bad he would accept my credit card. Ken Called me later saying financing wouldn't accept credit card for payment. He apologized and said it was out of his hands. I Told them I would have to go to my bank when I got out of work. When I got out of work and went to my bank my banks system was down and I couldn't get a check. I called the dealership and told the salesman I couldn't get the check because the banks system was down. Ken told me he couldn't hold the vehicle unless I put a deposit down. I told him that wouldn't be a problem and I would put a deposit to hold it. While on the phone I could hear the same arrogant bearded guy talking in the background telling Ken they could only hold the car until noon and if someone came to buy the car and I haven't came with the check they would sell it. I ended up putting a deposit with my CREDIT CARD... that they wouldn't accept for payment. Next day got the check and went and picked up the car. Salesman were awesome and helpful. Sales Manager or whatever the bearded guys title was...was an arrogant jerk and needs some people skills and is making planet Ford look like a crooked dealership. Shouldn't have someone like that in charge and not a good representation of what you want your dealership to look like. I can understand the credit card issue but for that guy to act the way he did was unprofessional. I would have walked away from the deal if it wasn't for Ken and James and how professional and helpful they were. The manager needs to take some notes from them. More

Great experience! Great customer service!Sales and finance team were amazing! Would recommend to friends and family! Great customer service!Sales and finance team were amazing! Would recommend to friends and family! More

I really don’t know how to put how I feel about quick lane in Humble. Had work done to my truck, tune up, coolant, flush, and replacement, differential service, Dennis said I needed a catalytic conver lane in Humble. Had work done to my truck, tune up, coolant, flush, and replacement, differential service, Dennis said I needed a catalytic converter, so I had that done. And in less than a week, my check engine light came on again, there ran another diagnostic, and now they telling me I need another catalytic converter. Something doesn’t seem right to me. My last truck, which was a Ford F-250, head over 350,000 miles on it, and I never had an issue with the catalytic converter. This truck only has 131,403 miles on it, and telling me that the catalytic converter is going bad because of the mileage. As I said, something doesn’t seem right to me.. More

The service from the beginning was second to none. I will definitely be a repeat customer. I will definitely be a repeat customer. More

Excellent experience. My saleman Ken Riley was wonderful. I would highly recommend him to anyone. My saleman Ken Riley was wonderful. I would highly recommend him to anyone. More

Great customer service. Kept us updated on details and costs were controlled. Would highly recommend service department. Completed service in a timely manner. Kept us updated on details and costs were controlled. Would highly recommend service department. Completed service in a timely manner. More

Customer service top-notch. I purchased all four of my trucks at this location and they never disappointed. I purchased all four of my trucks at this location and they never disappointed. More