Randall Reed's Planet Ford

Just initial oil change but quick service and waiting area was wonderful. Service guys were great too. area was wonderful. Service guys were great too. More

Kyle took good care of us and explained everything along the way, we will come back for another one! the way, we will come back for another one! More

Their timeline of when things will be complete is not of real time. Always expect to add another hour real time. Always expect to add another hour More

Great service for Seniors. Had technician come to house and perform service. Couldn't be better. Had technician come to house and perform service. Couldn't be better. More

Very responsive Service Department; got the recall item resolved in the amount of time quoted. resolved in the amount of time quoted. More

Acceptable experience although several long wait tim3s while sales people went to check with someone else. After market accessories prices and installation charges very inflated. while sales people went to check with someone else. After market accessories prices and installation charges very inflated. More

Excellent service on time at home excellent thank y’all so much quick as can be so much quick as can be More

Tim is pro as Service Rep. Treats communicates well and is proactive in problem revolution. Treats communicates well and is proactive in problem revolution. More

Extremely disappointing experience from start to finish. I purchased both an Expedition and an Explorer from this dealership and dealt with repeated vehicle issues paired with an alarming lack of profession I purchased both an Expedition and an Explorer from this dealership and dealt with repeated vehicle issues paired with an alarming lack of professionalism. Most concerning was discovering an unauthorized maintenance plan added to my Expedition contract without my knowledge or consent, which I only uncovered later when reviewing my Explorer paperwork. The fact that something this significant could be added without disclosure completely eroded my trust. A dent repair was also handled poorly, initially not fixed correctly and ultimately made worse. When this was brought to the dealership’s attention, their attempt at “compensation” consisted of floor liners and free oil changes—an inadequate and frankly dismissive response given the inconvenience and the diminished quality of work. To top it off, during follow-up discussions, the Director of Finance made an unsolicited remark about the General Manager, stating that “he’s not one to hide from a conversation.” That comment felt particularly ironic given the consistent lack of accountability and transparency I experienced throughout this process. Between the ongoing issues, dismissive responses, and poor communication, it became clear that customer service was no longer a priority once the sale was complete. For vehicles at this price point, this level of service is unacceptable. I would not recommend this dealership to anyone expecting professionalism or integrity. More

Ricky Janeau was very helpful. He walked me through the process and called me in as soon as the work was done. He walked me through the process and called me in as soon as the work was done. More