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Randall Reed's Planet Ford - Service Center
Humble, TX
1,000 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,000 Reviews of Randall Reed's Planet Ford - Service Center
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August 21, 2019
Service drive Was left standing at the desk while the service writer arranged papers, he never acknowledged my presence. Had made an appointment 1 week prior to ha Was left standing at the desk while the service writer arranged papers, he never acknowledged my presence. Had made an appointment 1 week prior to have the recall on my Explorer completed. Came back to the dealership 6 hours later to see my vehicle in the same place. My service writer was gone to lunch, I took my vehicle home. More
by Sad
Employees Worked With
Jason
Helpful August 19, 2019
Sad performance I brought my truck in for warranty work and it was there for 4 days. No one contacted me, I had to call for updates. It ended up being there for 9 day I brought my truck in for warranty work and it was there for 4 days. No one contacted me, I had to call for updates. It ended up being there for 9 days. They also did some recall work during this time. One of the recalls was to work on the door mechanism. 2 days after I got it back I found one of my back doors would not open from the inside. I found a part they had taken out of my door under the back seat. I took the door panel off and found the door mechanism cable was not connected. I did this myself as I have no confidence in Planet Ford service. More
by Ryan19115
Employees Worked With
Newer employee.
August 15, 2019
Fixed a problem that another dealer did not. After taking the F-150 to a dealer closer to my house (twice) for an intermittent problem - I was told that since the problem wasn't noticed during th After taking the F-150 to a dealer closer to my house (twice) for an intermittent problem - I was told that since the problem wasn't noticed during the short time they drove it, they couldn't fix it. I took it to Randall Reed, and the tech noticed that the description matched a TSB that had been out over a year. Truck repaired and the issue has not re-appeared. More
by PodEngineer
Employees Worked With
Other Employees :
Nick Lang, Rosie Jones, John 'JT' Thomas, Brian Smith
August 12, 2019
tremendous progress Originally, the service department was a bit disorganized and not very customer focused, but I have seen tremendous improvement, in customer service. Originally, the service department was a bit disorganized and not very customer focused, but I have seen tremendous improvement, in customer service. I have seen a noticeable difference in the service personnel, making sure that customers come first. More
by Jeff
Employees Worked With
August 11, 2019
Service was great. Took quite a while due to a back log of vehicles waiting in the diagnoses portion of the visit. Seems there is a limited amount of compute was great. Took quite a while due to a back log of vehicles waiting in the diagnoses portion of the visit. Seems there is a limited amount of computers to diagnose. More
by PaulJ
Employees Worked With
Jason in Service was excellent. Don’t see him above.
August 09, 2019
Wonderful service except Nick Lang is amazing he really takes care of your customers he is very busy but I understand that is what is takes. My only complaint is a quick wash Nick Lang is amazing he really takes care of your customers he is very busy but I understand that is what is takes. My only complaint is a quick wash after an oil change would be wonderful that would day you go the extra mile I have considered going to another place because they offer the wash thank you for your time. More
by Jaimejames
Employees Worked With
Nick Lang
August 08, 2019
Excellent Service with Planet Ford My service advisor Rosie Jones is awesome. She's always there to help me with all my problems. Thanks for having her at Planet Ford. My service advisor Rosie Jones is awesome. She's always there to help me with all my problems. Thanks for having her at Planet Ford. More
by HondaFordGuy
Employees Worked With
Rosie Jones
August 08, 2019
Safety Recall We were notified of a recall on our 2013 Explorer. It did take a couple of weeks for the part to be in stock but that is understandable. JT in the ser We were notified of a recall on our 2013 Explorer. It did take a couple of weeks for the part to be in stock but that is understandable. JT in the service department was very helpful. Our service needs were taken care of on the same day as the scheduled appointment. I would recommend using this dealership for servicing needs. More
by Happy Customer
Employees Worked With
John 'JT' Thomas
August 08, 2019
getting my code hated the whole experience. I will never come back and I will never tell any to come to planet ford ! The best thing was leaving hated the whole experience. I will never come back and I will never tell any to come to planet ford ! The best thing was leaving More
by jeff
Employees Worked With
Rosie Jones, John 'JT' Thomas
August 08, 2019
Treated Like An Afterthought The service advisors do their job. End of story. Very minimal on the service part though. They were passively rude. I am not going back. The service advisors do their job. End of story. Very minimal on the service part though. They were passively rude. I am not going back. More
by Lily
Employees Worked With
