Randall Reed's Planet Ford - Service Center

Service was a little slow and the advisor tried to talk me into coming back next day even thought there was four hours left till close. was a little slow and the advisor tried to talk me into coming back next day even thought there was four hours left till close. More

Absolutely and overwhelmingly satisfied. Amanda Wade and all of the service team who participated in the work done on my truck deserve recognition for having gone beyond the normal in achievi Amanda Wade and all of the service team who participated in the work done on my truck deserve recognition for having gone beyond the normal in achieving the end results, addressing all of the problems I reported and others I was not aware of at the time the faults occurred which brought me to Planet Ford. The personal help to me by the courtesy shuttle drivers and the fact that this service is available is noteworthy in itself. Amanda's persistence with American Auto Shield, my extended warranty provider is a credit to her and I appreciate those efforts very much. A hearty Well Done to ALL of the Planet Ford 59 Team from the bottom of my heart!! More

Fixed a problem that another dealer did not. After taking the F-150 to a dealer closer to my house (twice) for an intermittent problem - I was told that since the problem wasn't noticed during th After taking the F-150 to a dealer closer to my house (twice) for an intermittent problem - I was told that since the problem wasn't noticed during the short time they drove it, they couldn't fix it. I took it to Randall Reed, and the tech noticed that the description matched a TSB that had been out over a year. Truck repaired and the issue has not re-appeared. More

tremendous progress Originally, the service department was a bit disorganized and not very customer focused, but I have seen tremendous improvement, in customer service. Originally, the service department was a bit disorganized and not very customer focused, but I have seen tremendous improvement, in customer service. I have seen a noticeable difference in the service personnel, making sure that customers come first. More

Service was great. Took quite a while due to a back log of vehicles waiting in the diagnoses portion of the visit. Seems there is a limited amount of compute was great. Took quite a while due to a back log of vehicles waiting in the diagnoses portion of the visit. Seems there is a limited amount of computers to diagnose. More

Wonderful service except Nick Lang is amazing he really takes care of your customers he is very busy but I understand that is what is takes. My only complaint is a quick wash Nick Lang is amazing he really takes care of your customers he is very busy but I understand that is what is takes. My only complaint is a quick wash after an oil change would be wonderful that would day you go the extra mile I have considered going to another place because they offer the wash thank you for your time. More

Excellent Service with Planet Ford My service advisor Rosie Jones is awesome. She's always there to help me with all my problems. Thanks for having her at Planet Ford. My service advisor Rosie Jones is awesome. She's always there to help me with all my problems. Thanks for having her at Planet Ford. More

Safety Recall We were notified of a recall on our 2013 Explorer. It did take a couple of weeks for the part to be in stock but that is understandable. JT in the ser We were notified of a recall on our 2013 Explorer. It did take a couple of weeks for the part to be in stock but that is understandable. JT in the service department was very helpful. Our service needs were taken care of on the same day as the scheduled appointment. I would recommend using this dealership for servicing needs. More