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Randall Reed's Planet Ford - Service Center

Humble, TX

4.3
1,000 Reviews

1,000 Reviews of Randall Reed's Planet Ford - Service Center

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August 21, 2019

Service drive Was left standing at the desk while the service writer arranged papers, he never acknowledged my presence. Had made an appointment 1 week prior to ha More

by Sad
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jason
August 19, 2019

Sad performance I brought my truck in for warranty work and it was there for 4 days. No one contacted me, I had to call for updates. It ended up being there for 9 day More

by Ryan19115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Newer employee.
August 15, 2019

Fixed a problem that another dealer did not. After taking the F-150 to a dealer closer to my house (twice) for an intermittent problem - I was told that since the problem wasn't noticed during th More

by PodEngineer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Lang, Rosie Jones, John 'JT' Thomas, Brian Smith
Aug 19, 2019 -

Randall Reed's Planet Ford responded

Thank you for sharing your experience. We ae happy to read that our team was Abel to assist you with an issue that had been problematic for other dealerships. If you do ever need anything additional, please do let us know. We are always here and happy to help!

August 12, 2019

tremendous progress Originally, the service department was a bit disorganized and not very customer focused, but I have seen tremendous improvement, in customer service. More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2019 -

Randall Reed's Planet Ford responded

We greatly appreciate that feedback and are pleased to read that you have had an increasingly good experience with our Planet Ford Service Department. Should you need anything additional, we are always happy to help.

August 11, 2019

Service was great. Took quite a while due to a back log of vehicles waiting in the diagnoses portion of the visit. Seems there is a limited amount of compute More

by PaulJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason in Service was excellent. Don’t see him above.
Aug 15, 2019 -

Randall Reed's Planet Ford responded

Paul, thank you for your detailed feedback. We thank you for choosing Planet Ford for service and allowing us the opportunity to assist with your automotive needs. We have shared your feedback with our management team to look into well. Please let us know if you need anything additional.

August 09, 2019

Wonderful service except Nick Lang is amazing he really takes care of your customers he is very busy but I understand that is what is takes. My only complaint is a quick wash More

by Jaimejames
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Lang
Aug 19, 2019 -

Randall Reed's Planet Ford responded

What a wonderful review. Thank you for letting us know you had a good experience and that Nick and our team were attentive and helpful. We do hope you will let us know if you need anything additional. We're always here to help!

August 08, 2019

Excellent Service with Planet Ford My service advisor Rosie Jones is awesome. She's always there to help me with all my problems. Thanks for having her at Planet Ford. More

by HondaFordGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosie Jones
Aug 09, 2019 -

Randall Reed's Planet Ford responded

Randall Reed's Planet Ford in Humble appreciates the opportunity to assist with your service needs. We're happy to read that Rosie is always there to help with your issues. Should you need anything down the road, please let us know.

August 08, 2019

Safety Recall We were notified of a recall on our 2013 Explorer. It did take a couple of weeks for the part to be in stock but that is understandable. JT in the ser More

by Happy Customer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John 'JT' Thomas
Aug 09, 2019 -

Randall Reed's Planet Ford responded

Thank you for your recommendation and understanding. We appreciate you choosing Randall Reed's Planet Ford in Humble for your service needs. Should you need anything additional, please let our team know.

August 08, 2019

getting my code hated the whole experience. I will never come back and I will never tell any to come to planet ford ! The best thing was leaving More

by jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rosie Jones, John 'JT' Thomas
Aug 19, 2019 -

Randall Reed's Planet Ford responded

Jeff, Our Planet Ford team wanted to follow up to our private message we sent Aug. 9th requesting additional details. Customer satisfaction is always our top priority. Our management team would like to learn more about your experience so we may address your concerns. Please share the name associated with your visit and details so we may look further into this matter.

August 08, 2019

Treated Like An Afterthought The service advisors do their job. End of story. Very minimal on the service part though. They were passively rude. I am not going back. More

by Lily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Todd Silva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Randall Reed's Planet Ford responded

Lily, following up to our private message we sent, on August 9th, our management team would like to learn more about your experience so we may address your concerns. Please share the full name associated with your visit and details so we may look further into this matter. Thank you!

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