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Ray Chevrolet - Service Center

Fox Lake, IL

4.6
1,015 Reviews

1,015 Reviews of Ray Chevrolet - Service Center

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January 30, 2023

Ray Chevrolet has a culture of customer service. And it is clear that the customers' experience matters. More

by RCustomer1
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Ray Chevrolet responded

100%! Thank you for taking the time to recognize our service team's talents with the honor of your 5-star review. Nothing means more to us than your absolute satisfaction with our work. We hope to emulate this positive experience at your next appointment. See you then!

January 25, 2023

I have never had a bad experience at Ray Chevrolet with the service department. T.J. Burke is the service advisor I always work with and he is outstanding in customer service. He explained everything to More

by COOPTINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Ray Chevrolet responded

Thank you for the awesome review, Cooptina! We're so happy to hear how pleased you've always been with TJ's efforts to make your service visits informative and pleasant. Nothing means more to us than that! We look forward to making your next appointment just as superb.

January 25, 2023

TJ was as helpful and pleasant as could be. It was productive having the opportunity to talk with a very knowledgeable person. More

by BPAK98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Ray Chevrolet responded

Thank you for saying so, BPAK98! It's really important to us that you get all the insight and information you need to make informed decisions about your vehicle's care. We're delighted TJ made this visit so valuable and accommodating. We hope to emulate this positive experience at your next appointment. See you then!

January 25, 2023

Everything's is always great. I appreciate everything that your service department does. Thank you More

by Cne1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Frohling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Freibauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Ray Chevrolet responded

We're so glad to hear that! Thank you for letting us know about the fantastic service you always receive from our service team. We hope to continue serving your automotive needs for years to come. Thank you for choosing Ray Chevrolet!

January 20, 2023

They are always friendly, and honest. They really care about the customers and make you feel like you matter. More

by barb7210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Freibauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Ray Chevrolet responded

Thank you, Barb! We sincerely appreciate your business and your confidence in our service team. Please give us a call the next time you have any automotive needs or questions. It is always our pleasure to assist you.

January 17, 2023

I was in and out in less than 2 hours for oil change and tire rotation. This was on a busy Saturday. Service advisor Chris kept me updated on the status More

by Jeanette.hope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Freibauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Ray Chevrolet responded

Hi, Jeanette! Thank you for sharing positive feedback with us on your service visit with Chris. We're happy to have made your experience thorough and convenient, especially on a Saturday. Chris will certainly appreciate your kind words. Looking forward to making your next appointment just as great!

January 15, 2023

They always find a way to get the job done correctly and in a timely manner. When the job took longer than expected, they even got me a loaner car. More

by JoAnna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Ray Chevrolet responded

JoAnna, thanks so much for stopping by to give our service team your thoughtful review! It is our pleasure to work with you to keep your vehicle in top condition while providing convenient service visits. Thank you for choosing Ray Chevrolet for your automotive needs!

December 30, 2022

Went on the 28th for oil change and to see if they could resolve my exhaust issue. It was a 20 star experience. Yes thats 20 stars.......My world class service advisor T.J. Burke has a way of making me feel More

by Steven bolz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Frohling
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kole my new one and only mechanic, hope i spelled his name correct
Jan 04, 2023 -

Ray Chevrolet responded

Steven, we are grateful for your 20-star review of TJ and Kole! It is an absolute pleasure to know our team made your Equinox's service visit a great success in diagnosing the exhaust issue. Your loyalty is an honor and we hope to continue being your #1 choice for automotive needs and services for years to come. Thanks for always choosing Ray Chevrolet!

December 24, 2022

I had an excellent experience. I would recommend Ray Chevrolet to all. 10 out of 10 rated! More

by hogen2332
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Ray Chevrolet responded

That's great news! Thank you for the 10/10 score and for letting us know how completely satisfied you were with the outstanding service you received from our service team. We graciously look forward to making your next appointment just as reliable!

December 23, 2022

Staff is courteous and informative. They answer any question I may have a address concerns More

by nicnita220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Freibauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Ray Chevrolet responded

Thank you for your positive feedback! We're so happy your Chevy's service visit was pleasant and informative. We hope you won't hesitate to give us a call when we may assist you again. Until then we wish you safe and happy travels!

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