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Ray Chevrolet - Service Center

Fox Lake, IL

4.6
1,015 Reviews

1,015 Reviews of Ray Chevrolet - Service Center

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November 21, 2022

Truck had an unknown steering issue. Louie and his team were able to fix things quickly. Thanks again. More

by JULIOC.ARTEAGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Ray Chevrolet responded

Thanks so much for the positive feedback on your service by Luis! We're glad Luis took excellent care to have your truck's issue identified and repaired to return you safely to the road in a timely manner. We hope to make your next visit just as reliable. See you next time!

November 16, 2022

The service manager George has been awesome in addressing and resolving any issue that took place prior. He was prompt, direct and friendly. It turned out to be great and yes I would recommend Rays to my f More

by PAMELADRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Zakrzewski, Justin Wiesenmayer
November 13, 2022

Service was very good, technician told me it would take 45 minutes, was actually only 30 minutes. Waiting area was clean and orderly. More

by bhlefthook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Freibauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Ray Chevrolet responded

Hey, thank you for letting us know your service visit was a great success! It is important to us that our guests and their vehicles are treated to a convenient and thorough service appointment, so we're really happy that was the case for you. Please give us a call if we may ever assist you again. Thank you for choosing Ray Chevrolet!

November 12, 2022

Kyle in the service was Awesome! He answered all questions and the experience was Great! More

by Soren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Ray Chevrolet responded

Soren, thank you so much for your wonderful review of Kyle! We're delighted he made sure your experience was informative and accommodating and you were safely back on the road in no time. We look forward to making your next service visit at Ray Chevrolet just as awesome!

November 11, 2022

Ray chevrolet in Fox lake has the best service anywhere. My Girlfriend lives in Chicago and will only let Kyle and the Ray team service her Suburban. I've been going there since I bought my 2002 Corvette th More

by Brian D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Ray Chevrolet responded

Brian, we sincerely appreciate having the loyalty of you and your girlfriend and thank you for sharing your 5-star review of Kyle! Kyle is a great person to work with and we're glad you agree. Please reach out to us if there is ever anything we can assist you with. Thank you for choosing Ray Chevrolet!

November 11, 2022

Kyle is helpful and respectful. I like working with him. He explains everything to me. More

by dchristensen6019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Ray Chevrolet responded

We're so glad he explains everything to you and makes your service visits accommodating and convenient. That's what we love to hear. Thank you so much for stopping by to share positive feedback on Kyle and our service department. If Kyle and the team may ever assist you again, please feel free to reach out at any time. Thanks for choosing Ray Chevrolet!

November 09, 2022

I brought my car in for an oil change. The tech found a small radiator leak. Great catch. The only issue is that it took much longer than was was quoted. More

by Drellis1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Nov 09, 2022 -

Ray Chevrolet responded

Thanks so much for sharing your experience with us! We're grateful our service department found and repaired a critical item during your vehicle's oil change but we apologize the service time went longer than expected. We hope to make your next visit just as thorough but even more convenient. Thank you for choosing Ray Chevrolet!

November 09, 2022

Very honest, cares about their customers' vehicles, clean and nice place to visit. No sales people hounding you when you are there for service. More

by BARBARA_HEISCHBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda in Service
Nov 10, 2022 -

Ray Chevrolet responded

Hi, Barbara! Thanks so much for the 5-star review! It's super important to us that our guests and their vehicles are treated to a pleasant, professional service visit, so we're happy that was the case for you and your Buick. We hope to make your next appointment just as superb. Thanks for choosing Ray Chevrolet!

November 04, 2022

Purchasing my truck was great . .. The after service has been less than favorable. I dropped it off at the appointment time they set and the service was suppose to take appox 2 hour More

by PAMELADRICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arnold Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Ray Chevrolet responded

We are certainly sorry this experience failed to live up to your expectations but we appreciate the feedback, nonetheless. In order for us to be empowered to better serve you, we will need to verify some details of your concerns. Please contact George Gigovski, our General Manager, at 847-587-3300, at your convenience. We would like to do all we can to make sure we find a resolution to the inconveniences you have experienced. Thank you for your time.

November 03, 2022

Very professional, friendly, and answered any questions we had. They have never tried to add extra work that didn't need to be done. Very Honest!! More

by COMSTOCKD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Frohling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Freibauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Ray Chevrolet responded

We're delighted your service visit was an exceptional one! Thank you for giving us the opportunity to keep your Chevy in top condition while providing you with friendly, informative service. Please come back and see us again at Ray Chevrolet!

Nov 12, 2022 -

COMSTOCKD2 responded

Had or Chevy Trax in the service center for about a week. We were kept informed and an estimate of when we would receive our Trax Back. TJ our service Representative was amazing. He went above and beyond to keep us informed, if parts needed to be ordered, if they needed to keep our Trax longer than was expected. Just a great person to work with. I recommend TJ Burke to anyone that needs their vehicle serviced. The rest of the team at Ray Chevrolet in Fox Lake are all amazing. Thank You Tj and the rest of the service team. It's nice to work with honest caring people!

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