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Regal Kia Lakeland
Lakeland, FL
4,963 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,963 reviews
August 29, 2023
Requested estimate for headlight that is out. Received email for several items including headlight and didn’t realize it. Sent a text back asking if that was the headlight repair? I never receive Received email for several items including headlight and didn’t realize it. Sent a text back asking if that was the headlight repair? I never received anything back. I never spoke with the service advisor after the the initial greeting. No one came over to explain what was needed for all those repairs while I was sitting at the dealership. I only had the cashier walk up and tell me I was ready. A complete lack of customer service. Then Saturday I noticed a puddle of oil in my driveway. I had to stop what I was doing on a Saturday and go back to the dealership and waste another 2 hours to get pet that issue corrected from putting an acre in to tight causing the oil leak. This issue caused me to loose time in my day, I now have oil spots in my driveway and I had to cancel my woke for Saturday afternoon because I couldn’t drive to Tampa leaking oil like that. This is out of the ordinary for this location. Customer service is always great up to this experience. More
by zahnscott
Verified Customer
August 29, 2023
Excellent customer service and little wait time for service. Will definitely return and drive an hour out of my way to return to this dealership. service. Will definitely return and drive an hour out of my way to return to this dealership. More
by DGONZ74
Employees Worked With
August 28, 2023
Hi has great customer skill. Really easy to work with and friendly. He listens for what I needed. Really easy to work with and friendly. He listens for what I needed. More
by Poloniadayanay
August 27, 2023
Regal KIA and their salesmen , Greg Schmidt treated us with courtesy and respect through out our deal making to purchase our EV6 from Greg! His years of professionalism show immediately when talking with with courtesy and respect through out our deal making to purchase our EV6 from Greg! His years of professionalism show immediately when talking with him. His knowledge of his product line is unmatched! When you ready to really be treated fairly, come see Greg and Regal KIA!!! Thank you again Greg!!! More
by bcoppin88
Employees Worked With
Other Employees :
Jonathan Santos, Lizzy Moran, Pedro Jenner
August 25, 2023
Just purchased My 4th Sorento. 2023. Have had the privilage of working with Greg everytime. He has always been happy to help get all the buttons and stuff explained to Me. The 2023. Have had the privilage of working with Greg everytime. He has always been happy to help get all the buttons and stuff explained to Me. The service is also great. I have never had a problem getting oil changes and any other service required.. If I can't find Greg, Orlando is also a great guy to go to get help.. He is always ready to help get technical questions answered for Me. More
by Jerry Mills
Employees Worked With
Other Employees :
George in the service dept., Pedro Jenner
August 25, 2023
The worst service I've ever seen and I've purchased several cars from yall. I will never buy another vehicle with yall nor will I refuse to your establishment several cars from yall. I will never buy another vehicle with yall nor will I refuse to your establishment More
by JUNIORBIRD49
Employees Worked With
Other Employees :
Kelsey Johnson, Carlos Iona, Genesis Cruz
August 25, 2023
Shawn fue muy amable e hizo lo posible para que yo saliera con mi Kia seltos que tanto queria, con un pago comodo. Estoy muy agradecida con el trato recibido. saliera con mi Kia seltos que tanto queria, con un pago comodo. Estoy muy agradecida con el trato recibido. More
by miriamhuertas1979
August 25, 2023
It is always a pleasure. Never feel, as a woman alone, that I am being taken advantage of. Never feel, as a woman alone, that I am being taken advantage of. More
by dc.1112
Employees Worked With
August 25, 2023
Did warranty work fine. Did not ask for a quote on other work but received one anyway. I have my own mechanic and just wanted the warranty work done. Did not ask for a quote on other work but received one anyway. I have my own mechanic and just wanted the warranty work done. More
by sherbolsheimer
Employees Worked With
