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Regal Kia Lakeland
Lakeland, FL
4,933 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,933 reviews
May 25, 2023
I can always rest assured that Regal Kia’s service department will deliver quality services. department will deliver quality services. More
by WINDSORJOHNE
Verified CustomerEmployees Worked With
Other Employees :
Ed Ortez, Shawn, and Jonathan
May 24, 2023
My service rep was very informative and did a great job and kept me up-to-date and kept me up-to-date More
by jean320
Employees Worked With
May 24, 2023
Excellent customer service and mechanics are friendly service team is excellent always friendly place is clean service team is excellent always friendly place is clean More
by TORRES87
Employees Worked With
Other Employees :
Kelsey Johnson
May 24, 2023
The staff was amazing, friendly, knowledgeable, and dedicated. Will come back if I need anything. dedicated. Will come back if I need anything. More
by Logan1243
Employees Worked With
May 21, 2023
Gibran is a great salesman. Service department was great too. finance department was great to source of service. Service department was great too. finance department was great to source of service. More
by SAMKEN1968
May 21, 2023
Based on the issue we were having with our vehicle, I asked to speak with the General Manager. I spoke with “someone” in the Service Department instead. If I wanted to speak with someone other than the G asked to speak with the General Manager. I spoke with “someone” in the Service Department instead. If I wanted to speak with someone other than the GM, I would have requested that. I was then told that the District Manager does not take phone calls. Well, directly from KIA USA, the district manager was the only person who had the authority to make a decision regarding our vehicle. I’m feel like I have exhausted every avenue regarding our issue and it has yet to be resolved. With that being said, I personally purchase a vehicle every 2 years. I will not purchase any vehicle from Regal Kia or any Kia for that matter. The service and response time is well below acceptable. I am fully aware that this survey will have no affect in the outcome of our issue other than eating my valuable time writing it, but in the minuscule chance that someone of importance sees this, I would like that person to be fully aware of our dissatisfaction with KIA Motors and that I will never purchase KIA. My number is (815) 953-8492. Please do not have a service advisor or someone who is not the GM. He is the only person I will speak with at this point. Sincerely, Darrin Burns More
by darrin5
Employees Worked With
Sean
May 19, 2023
Lakeland Regal Kia Customer service was really great and they also had the best prices! they also had the best prices! More
by fmileyri
Employees Worked With
May 19, 2023
Good service. Comfortable waiting area. They offer snacks. Water or coffee. Detailed explanation of services com0leted on my car. Comfortable waiting area. They offer snacks. Water or coffee. Detailed explanation of services com0leted on my car. More
by PJOYBAIRD
Employees Worked With
May 19, 2023
Jorge has always taken GREAT care of me. The service department is great and very accommodating. The service department is great and very accommodating. More
by ISLANDGIRLGIO
Employees Worked With
May 18, 2023
Very customer oriented. Prompt and exceptional service. Work was done faster than expected. Highly recommended. Prompt and exceptional service. Work was done faster than expected. Highly recommended. More
by cotton_taylor2003
