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Regal Kia Lakeland - Service Center

Lakeland, FL

4.5
2,551 Reviews

2,551 Reviews of Regal Kia Lakeland - Service Center

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June 05, 2023

my associate Jorge was awesome! kept me informed and treated me like a queen! I would recommend. More

by sissyjo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Regal Kia Lakeland responded

You deserve to be treated like royalty!

June 05, 2023

Jorge is always polite. The service area is outstanding love the refreshments. Never wait to long. They come right out to the car More

by DANA421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Regal Kia Lakeland responded

Thank you for your feedback. We're glad customers like you are having a great experience at Regal Kia.

June 03, 2023

Repair was completed on time and with no hassle. Great experience with Regal Kia. Will use again. More

by springparkfl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia. We look forward to serving you again.

June 02, 2023

Great service, Willy was excellent and help the process go through smoothly and fast. Would record someone to Kia and Willy. More

by Arod4504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Regal Kia Lakeland responded

Thank you and congratulations!

June 02, 2023

Everything is great all good I like to work I love the customers I love the dealers More

by Allday58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Soloj
Jun 07, 2023 -

Regal Kia Lakeland responded

We appreciate you feedback, thank you!

June 02, 2023

Unfortunately had to wait 3 hours to get a tire repaired. That is totally unusual. More

by dc.1112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Jun 07, 2023 -

Regal Kia Lakeland responded

We strive for customer excellence but sometimes miss the mark.

June 02, 2023

I had an excellent visit. Everyone at this location was very pleasant. Location was very nice and clean with great snack options and complimentary waters! More

by TFERGER11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Regal Kia Lakeland responded

Thank you for being a fantastic customer!

May 31, 2023

Extremely pleased with the great customer service I received on my visit. Every question was answered. The staff went out of their way to be professional & friendly. I will definitely tell my friend More

by rdrace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Regal Kia Lakeland responded

We have a great team! Thank you for sharing, we look forward to serving you for many years.

May 31, 2023

Regal KIA service is #1. They treat you like family. My service advisor Kelsey always goes out of her way to make sure you have a great experience. More

by markydoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Regal Kia Lakeland responded

Thrilled that Kelsey always provides you with 5-star service.

May 31, 2023

Regal Lakeland is extremely accommodating. They offer a selection of snacks and beverages, they will offer a shuttle to transport you if you don’t want to wait, Jorge has tended to me both tim More

by M.BAHENA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley (unsure of last name)
Jun 07, 2023 -

Regal Kia Lakeland responded

We strive to provide all our customers with A+ service. So glad to hear we are exceeding your expectations.

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