Regal Lakeland

I purchased a 2022 Chevy Equinox with Luke. Luke seems like a nice guy, but he definitely needs training in the area of customer service. I almost didn't buy the vehicle due to his lack of prof Luke seems like a nice guy, but he definitely needs training in the area of customer service. I almost didn't buy the vehicle due to his lack of professionalism. He seemed unmotivated to go over the aspects and features of the car unless asked directly. I was thankful to have a relative with me who knew how to ask the right questions. At one point, when asked a question for clarity about the car, he became defensive and said he didn't know what I was asking, and is everything was alright with me. Luke proceeded to leave his office, get the supervisor, Gregg, and the finance Guy, Pete, was called to come speak with me. I was so confused and felt humiliated. I ended up being thankful he called the finance guy because I was able to leave his office and purchase my vehicle. I also didn't like being asked multiple times what my occupation was and what department I work in. By the end of the process, I was annoyed and exhausted. This was supposed to be a great experience. I love the car, but I won't be purchasing through Regal again if I have to deal with this type of behavior. I feel as though the sales process was too aggressive. More

Agent never fulfilled his promises, did not do nothing his promises before the sales, I wouldn’t recommend him to anyone. his promises before the sales, I wouldn’t recommend him to anyone. More

Fees are pretty steep but the service was jam up. Richard and Nate were very helpful, with a personal touch Richard and Nate were very helpful, with a personal touch More

Excellent The people at Regal Used Vehicle Dealership are Awesome.♡♡ Please visit this wonderful team. are Awesome.♡♡ Please visit this wonderful team. More

Not satisfied. Jerome told us something would be fixed and then lied after and said he did not say that. However, they made it right in the service department and f Jerome told us something would be fixed and then lied after and said he did not say that. However, they made it right in the service department and fixed what needed to be fixed. Also left husband's license with Jerome, who said he did not have it And had to go get it replaced. He was very pushy and annoying. On the day he was not around when we came back to get the car. The office was full of people and nobody asked us if we needed help. We we asked a few people who passed by that we were coming to buy a car and they said you have to get Jerome. And when we call Jerome, he said he was busy and somebody over in that office can help us it took over 25 minutes for somebody to help us actually buy the car. not to mention the office was full of suits all talking and hanging out. It was very unprofessional and I probably won't be back. However, the finance guy who did our paperwork was phenomenal. He was efficient and straightforward and very personable. I doubt we will be back to buy a car here More

I had an amazing experience with Richard. I came into this dealership frustrated & upset after jumping through many hoops elsewhere. Richard told me to just trust him and that went extremely I came into this dealership frustrated & upset after jumping through many hoops elsewhere. Richard told me to just trust him and that went extremely well for me! He was extremely kind, knowledgeable & I could tell he had my best interest at heart! I would recommend any & everyone work with Richard this was a 10/10 stress free experience!! Thank you so much, Richard! Shoutout to James as well these guys really got me right! More

Richard was excellent and we’re extremely grateful for his professionalism and stellar customer service. Best car buying experience we’ve ever had. his professionalism and stellar customer service. Best car buying experience we’ve ever had. More

Everyone was very helpful. Overall a great experience. Every person that we interacted with was friendly and courteous. Overall a great experience. Every person that we interacted with was friendly and courteous. More