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Regal Lakeland

Lakeland, FL

4.6
1,023 Reviews
Regal Used Car Superstore invites Brandon and Winter Haven, FL area drivers to our used car dealership for quality pre-owned car sales and financing at competitive rates. We have been serving the Lakeland, FL area and beyond since 1973, providing a stress-free car shopping environment and superior customer service for all. Our extensive selection of used cars for sale allows you to shop across many makes and models to find the vehicle right for you at the right price. Whether you shop Regal Used Car Superstore online or on-site at our used car lot in Lakeland, FL, you can expect to get a great deal on a quality used SUV, pickup truck or car!
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 1,023 reviews

September 16, 2025

Chris and Shane seemed nice. The negotiation process with the manager was not the best experience. More

by lcitriglia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris "Boz" Boswell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Murphy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Charlot
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

Regal Lakeland responded

We're glad to hear that Chris and Shane made a positive impression. We’re sorry to hear that the negotiation process didn’t meet your expectations. Your experience matters to us, and we’ll use your input to improve how we support our customers during every step of the process.

September 15, 2025

Dealership needs to pay off my trade in, it's been a mouth and it's not payed off yet More

by bushwaker7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Doug Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Holly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Justus Hayes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

Regal Lakeland responded

We sincerely apologize for the delay in processing your trade-in payoff. Please contact our finance department directly or let us know the best way to reach you, so we can address this immediately and ensure the payoff is completed without further delay.

September 11, 2025

In my 51 years I have purchased many cars. This has been by far my best experience. Richard was truly a God send. Everyone that I had to deal with was super supportive and knowledgeable and ju More

by Melindarod2013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregg Baldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

Regal Lakeland responded

We want you to know how much we appreciate your review. Our staff works hard every day to give you the best experience possible.

September 10, 2025

I had an Amazing Experience working with Trey Brooks At Regal Automotive in Lakeland! From the very beginning, Trey was professional, knowledgeable, and genuinely cared about finding the right vehicle for More

by Jlbowden2015
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

Regal Lakeland responded

Thank you so much for the kind words and 5-star review! We're thrilled to hear about your amazing experience with Trey. He truly takes pride in providing honest, personalized service, and it means a lot to know his dedication made such a positive impact on your car-buying journey. We appreciate your recommendation and are so glad he was able to help you find the right vehicle. Enjoy your new ride, and don’t hesitate to reach out if you need anything in the future!

September 10, 2025

⭐️⭐️⭐️⭐️⭐️ I had an amazing experience working with Trey Brooks at Regal Automotive in Lakeland! From the very beginning, Trey was professional, knowledgeable, and genuinely cared about finding the right ve More

by Jlbowden2015
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

Jlbowden2015 responded

⭐️⭐️⭐️⭐️⭐️

Sep 10, 2025 -

Regal Lakeland responded

Thank you so much for the kind words and 5-star review! We're thrilled to hear about your amazing experience with Trey. He truly takes pride in providing honest, personalized service, and it means a lot to know his dedication made such a positive impact on your car-buying journey. We appreciate your recommendation and are so glad he was able to help you find the right vehicle. Enjoy your new ride, and don’t hesitate to reach out if you need anything in the future!

September 01, 2025

Bought at Regal before and it was always open & revealing. They would openly point out dings or problems so we could make a good decision. I do realize they are not obligated to do that. So, I real More

by dday17
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Justus Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Cejas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Regal Lakeland responded

Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and that it didn’t meet the expectations set by your past visits to Regal. We’ve always strived to be upfront and transparent with our customers, so it’s disappointing to hear we may have fallen short this time. Your feedback is important to us, and we’ll be reviewing this situation with our team to see where we can improve in communication and consistency. Thank you, Sean Bryant - General Sales Manager – 863-333-0536.

August 31, 2025

It was an ok experience however I did not like paperless financing. No one explained the documents I electronically signed and also the amount that was financed wasn’t broke down. I had to call back and a More

by danthornt
Recommend Dealer
Yes
Employees Worked With
Alicia Cejas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Regal Lakeland responded

Thank you for your feedback, we really appreciate you taking the time to share your experience. We're glad to hear that our team was pleasant and that you'd consider coming back in the future. That means a lot to us. However, we’re sorry to hear that the financing process wasn’t as clear as it should have been. We understand how important it is to fully understand what you're signing, especially with paperless documents, and we’ll be addressing this with our team to ensure better communication moving forward.

August 31, 2025

Poor explanation of procedures and processes. Poor communication. Would not recommend or do business with again. More

by yinyang423
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Austin-Finance. Thomas-Sales Manager
Sep 08, 2025 -

Regal Lakeland responded

Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and want to sincerely apologize for any frustration or disappointment caused during your visit. This is certainly not the level of service we aim to provide. We take your concerns seriously and deeply regret that your interaction with our team left such a negative impression. Thank you, Sean Bryant - General Sales Manager – 863-333-0536.

August 31, 2025

I am very grateful for this dealership and all they did partnering with career source polk! Thank you so much for my car!! More

by volleyballgirly07
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Holly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Regal Lakeland responded

Thank you! Enjoy your new ride!

August 31, 2025

Thank you to the Regal team and special thanks to Austin for all your assistance. You made this process so easy and I am so grateful. More

by N3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Holly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frannie Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Hernandez
Sep 08, 2025 -

Regal Lakeland responded

We’re glad that you enjoyed your visit. Thank you!

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