Ricart Ford

Very impressed Went in to meet with John Thorton at the used car factory. I was told by several dealerships close to my home that they could not help me out due to n Went in to meet with John Thorton at the used car factory. I was told by several dealerships close to my home that they could not help me out due to negative equity. John explained the situation to me and suggested i shop for new. He personally walked me over and explained my situation to Zach. Zach was very helpful and had me several options of vehicles that he could get me into. Cory explained each vehicle, he is Very knowledgable, He really knows his stuff. Zach was able to get me out of a vehicle that no one else would even try. Ted did a very good job explaining all the paperwork with me and following up to make sure i was completely satisfied with my experience. John Thornton called the next day to see how it all went and see if i was taken care of. I am very impressed with my experience at Ricart. The place ran like finely tuned machine. When im ready to buy again i will definitely be going to Ricart! More

Awesome Dealership in every way We have purchased 15+ vehicles here because of the wonderful people at the new car department. They are always friendly and helpful and do what it ta We have purchased 15+ vehicles here because of the wonderful people at the new car department. They are always friendly and helpful and do what it takes to get us into the vehicles we want. Best treatment ever from start to finish. All of our family bring their business here as well. Thank you to Ricart and all their staff. More

No respect I have owned fords all my life i have fords ranging from the 50s to 2014 i recently whent to ohio form my home in north carolina to go to the Columbus I have owned fords all my life i have fords ranging from the 50s to 2014 i recently whent to ohio form my home in north carolina to go to the Columbus ohio ford swap meet as i was pulling my camper with my 2012 ford f-350 7 mi from my campground the intercooler hose exploded and i was stuck on the side of Hwy 270 exit 7 i called ricart ford told them what i needed told them my problem they had the part. I told them that if they would bring it 5miles down the road to me i would pay them well for the trouble they told me that all delivery drivers were out and would not be back till 6pm and then ohio dot show up thank god. He tryed to get them to bring it they said they would not bring it so the ohio dot took me the 5 mi down the road and when i got there three delivery trucks were sitting there not doing anything but i got my part and went back to my truck fixed id in 5min all thanks to the nice man from ohio dot he got a $100 tip for his trouble Ricart parts service SUCKS DON'T DEPEND ON THEM FOR ANYTHING More

Great sales profession / Horrible Finance Person Had an amazing experience with Johnnie Pugh (sales guy). He was patient, inquisitive, astute to our interest, knew his inventory, no pressure posture Had an amazing experience with Johnnie Pugh (sales guy). He was patient, inquisitive, astute to our interest, knew his inventory, no pressure posture and attentive. He worked with the outside finance manager to get an overall structure of the deal, located the lending institution I desired and made this impulse experience easy. Then the finance person took over (Michelle Hamilton). She was hands down the worst finance person I have ever met. She used fear tactics, was condescending, when we didn't buy her products and said "we will trust in god" her reply was "god doesn't pay your bills", and was rude and impatient. When she knew we wouldn't buy her products, she went as far as to key in the key cards for the warranty, dent and key programs that come with the purchase into her computer and then threw them in the trash. I asked someone afterwards what those were and they were supposed to go on our key chain, etc. Michelle Hamilton took what started as an amazing experience and tarnished it. I would recommend going to Ricart, I would recommend working with Johnnie Pugh........but if Michelle Hamilton comes out of the finance office to "help you" I would ask for someone else. More

Best sales team After buying 8 cars, my best experience was with David Sasso! He's patient, very knowledgable, & assisted me every step of my car choosing journey.? After buying 8 cars, my best experience was with David Sasso! He's patient, very knowledgable, & assisted me every step of my car choosing journey.? More

Ricart Rocks! My husband and I visited Ricart last week to buy a new vehicle. We worked with Bailey and Sterling on financing, and it was the best car-buying experi My husband and I visited Ricart last week to buy a new vehicle. We worked with Bailey and Sterling on financing, and it was the best car-buying experience we've ever had. In particular, Sterling went above and beyond to find the best offer for us. We knew what car we wanted and Bailey made the process quick and painless. We ultimately ended up with a payment that was slightly (like $10) more than we were hoping, but it was fine - we bought the car. A week later, Sterling called to let us know he had found a different lender that would put us below the payment threshold we had initially wanted. What amazing service! Working with Bailey and Sterling was a total pleasure. More

bought a new car Jeremy Kirk was my salesman and he was excellent. He made me feel welcome and important. I was a great experience and did not take as long as the purc Jeremy Kirk was my salesman and he was excellent. He made me feel welcome and important. I was a great experience and did not take as long as the purchase of my last car! I will recommend anyone to go to Ricart and see Jeremy! More

Michael Galla was friendly and easy to work with. He was knowledgeable about the vehicle I was interested in. Mike followed up with me after the sale and assisted was friendly and easy to work with. He was knowledgeable about the vehicle I was interested in. Mike followed up with me after the sale and assisted me with questions and concerns about the vehicle. I’m really enjoying my new Ecosport and would like to thank Mike for his help and advice. More

Truck Sale We’ve had Dan as our sales contact for the last three 150’s we purchased at Ricart. I think from first in the door to leaving with our new truck the We’ve had Dan as our sales contact for the last three 150’s we purchased at Ricart. I think from first in the door to leaving with our new truck the most time spent was three hours and the majority of that was spent in Prepping it to go home. Pleasant and knowledgeable associate. Great experience every time. More

A reason I keep going back! Cullen went above and beyond to be sure that all of my needs in leasing a new car were met! From the minute I made the phone call, he responded with Cullen went above and beyond to be sure that all of my needs in leasing a new car were met! From the minute I made the phone call, he responded with all the information I needed in preparing my 1hr and 45 min drive to pick out my new car. This makes the 3rd Mazda that I have gone back to Ricart for. The customer service is superior and is part of the reason I make the drive. Cullen communicated with me throughout the process from leaving my house to following up a few days later. Zann and Sterling also have great Personalities and knowledge! The entire process was quick and seemless. Highly recommended! More