Rick Case Honda

Deception and Manipulation On Friday, June 29, 2018, I spoke with Mr. Verne the fleet manager to let him know I was coming to look at Honda Civics. Mr. Verne is the contact at R On Friday, June 29, 2018, I spoke with Mr. Verne the fleet manager to let him know I was coming to look at Honda Civics. Mr. Verne is the contact at Rick Case Honda, RCH, for the auto advisor at my credit union. Members are sent to him if they are financing or leasing a vehicle from this dealership. The auto advisor gave Mr. Verne my contact information, the type of vehicle I was looking for and the loan amount I was approved for-the importance of this information will be understood once I finish this review. When I arrived at the dealership on this date, I planned on looking at the vehicle inventory alone first but a salesman, Mr. Libos, asked to assist me. At that point I called Mr. Verne, the contact for my credit union, but he didn't answer his phone. I therefore began looking at cars with Mr. Libos, but I didn’t find a car. As I was about to leave, I saw a car I liked, but it belonged to a customer of Mr. Meza whose desk is across from Mr. Libos. It was a Honda Civic Ex. On Saturday morning I contacted Mr. Verne to let him know I would return to RCH at 2:00 p.m. to continue to look for a car. Sometime after that Mr. Joseph contacted me; he had three vehicles for me to see. I told him that was great because I was coming to see Mr. Verne at 2:00 p.m. When I arrived I called Mr. Verne, and we met up. As we began walking towards the used car area, I told Mr. Verne that Mr. Libos had been helping me, and he said it was okay because they worked together. At the end of this process "working together" revealed a different meaning. Mr. Libos called Mr. Verne before we reached the used car offices. He met us in the parking lot, and Mr. Verne told Mr. Libos I was not financing through RCH and that my credit union had already approved me for $20,000. Mr. Verne shouldn't have disclosed that information. Mr. Libos and I went inside to his desk and spoke briefly about the three cars he was about to show me-the same cars Mr. Joseph had for me. After looking at the cars, I was only interested in the 2016 Honda Civic EX that had 24,286 miles. It was the same car I admired on Friday that a customer of Mr. Meza was buying. Mr. Libos then asked if RCH's financing was better than my credit union's would I finance through them; I said yes. I went outside and shared this information with Mr. Verne who nudged me with his words saying I asked about refinancing through RCH, and I said no... He then said this is between you and I. I don't want Salim (Mr. Libos) to lose his job, and I don't want to jeopardize mine so I'm going to finance and say you asked to finance through RCH. I said okay whoever gives me the best financing. After I agreed to Rick Case Honda’s final numbers on paper for the above vehicle, which were better than my credit union’s, Mr.Libos showed me the car fax; it revealed an accident. I now understood why the previous deal Mr. Meza had on this car fell through and why, but Mr. Meza told me he didn't know. Mr. Meza and I had spoken at length on Friday so I thought he would be honest. All… persons mentioned in this review were telling me this was a great deal, and I should take it. Mr. Verne went even further. He said I should buy the vehicle that day, and he would drive the vehicle to my home and take an uber back. Mr. Verne was suppose to be working on my behalf for my credit union. At the very end, I realized there was never any truth to this deal. They tried to take advantage of me as a woman in hopes I was emotionally attached and would ignore the accident that wasn't revealed until the end. They really tried to get this damaged vehicle out of their inventory by being untruthful. I could provide more details, but I've almost reached the maximum characters allowed. Mr. Libos text me on July 4th that the car I wanted had been traded in. No other professional from Rick Case Honda had contacted me Since I left RCH on June 30, 2018, not even Mr. Verne the contact for my credit union. I found this very odd since he said he was there for me based on him being the contact for my credit union. No outreach equals guilt by all involved. More

Great sales person Bilal was my sales person. I worked with him for about a month. He was very informative and was not annoying me with many calls like other dealers do Bilal was my sales person. I worked with him for about a month. He was very informative and was not annoying me with many calls like other dealers do. I use Rick case Honda for service even though I did not buy my original Honda there. This time I decided to buy my new Honda CRV at Rick Case Honda and I was very happy with the decision. More

sales no good I purchased my lease salesman did not tint my windows all I asked was since I’m purchasing the lease out can u tint my windows . I sent a letter to r I purchased my lease salesman did not tint my windows all I asked was since I’m purchasing the lease out can u tint my windows . I sent a letter to rick case he never answered me. Will never buy another car from there. More

My new crv This is not my first purchase at this dealership It won't be my last either Can't say enough about everyone that works there On a 1 to 10 scale I This is not my first purchase at this dealership It won't be my last either Can't say enough about everyone that works there On a 1 to 10 scale I have to give them a Ten The finance part of the sale was great Couldn't be happier Great place to buy a car More

Great Service Great service, really helpful about my inquiries and needs, incredible care after deal. Thanks Donell and Maher, both recommended if you are about to Great service, really helpful about my inquiries and needs, incredible care after deal. Thanks Donell and Maher, both recommended if you are about to get a new car and need help. More

The service was excellent The service was fast and terrific, Luisa Lopez the service advisor was really helpful and professiona I recommend this dealership the customer servic The service was fast and terrific, Luisa Lopez the service advisor was really helpful and professiona I recommend this dealership the customer service was excellent More

they treat me like Family and reward my loyalty Rick Case Handa, my goto for autos. the staff and my family are on a first name bases, If your looking build a lasting relationship when it comes to c Rick Case Handa, my goto for autos. the staff and my family are on a first name bases, If your looking build a lasting relationship when it comes to cars, SUV event motorcycles Rick Case is the place, thank you, Rick and Rida for giving us the family treatmemt. five stars+!!! More

Maintenance and recall service Service was completed in a quick manner. Everyone was friendly and courteous. Offered oil change and tire rotation at a special price, which was to my Service was completed in a quick manner. Everyone was friendly and courteous. Offered oil change and tire rotation at a special price, which was to my liking. More

Service department Tony was excellent he called to follow up and the service was correct and done in a timely manner. He answered all my questions and was easy to deal w Tony was excellent he called to follow up and the service was correct and done in a timely manner. He answered all my questions and was easy to deal with More

New Lease Great service and attention in making the customer feel comfortable. Thanks to Andre, our salesman, Paul Brown for your assistance and expedient h Great service and attention in making the customer feel comfortable. Thanks to Andre, our salesman, Paul Brown for your assistance and expedient handling ad well as Ariel in Finance for your efficient work. More