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Rick Case Honda

4.1

626 Lifetime Reviews

15700 Rick Case Honda Way, Davie, Florida 33331
Call (954) 388-1035

626 Reviews of Rick Case Honda

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April 21, 2018

"Deteriorating Dealership: Lacks Cust Serv & Professionalism "

- Christopher D.

I am saddened to have to write this review, considering at one point I thought highly about this dealership. In the past, I have in total purchased three vehicles and one motorcycle from Rick Case in Davie (Rick Case Honda, Rick Case Hyundai, Rick Case Powerhouse). As my family has grown, I was in search for an eight seat vehicle this year. After much research and shopping around, I had my heart set on the Odyssey. Rick Case, therefore, was my natural starting point. Perhaps I'm wrong for thinking so, but I figured after purchasing four vehicles from them, they would definitely treat my family with a bit of respect and kindness. I was in for an unexpected awakening. When I arrived at the dealership, I walked into the used sales room, seeing I was looking to purchase a certified preowned Odyssey. Upon entering the room, I was met with no smiles or greetings; only stares. This despite the fact that there were at least three to four sales reps sitting in the office with no customers. Luckily, I saw one smiling face walking in the room (Socca), who I remembered from a previous purchase. She was the only polite person I encountered in this business. After not deciding on a vehicle the first day, I went home expecting to return the next day. While at home, I completed more research and located two Odyssey's I would like to negotiate a deal on. In the morning, I learned that one of the vehicles were no longer available, while the second was still there. Hoping to make a deal on that van, I headed to the dealership and walked back into the used car office. Once again, salesmen were slouching in their chairs inattentive, offering no greeting or smile. Sitting down at Socca's desk, I let her know I'd like to purchase a certain vehicle and I provided her the stock number, which online was listed for $32,500 ('16 Odyssey Touring Elite, 14K miles). She promptly entered the managers office (Carlos Mena) and came back with an sales price of nearly $36,000. I quickly explained that the vehicle was listed online for $3500 cheaper, and that I would not entertain negotiating at that price (NOTE: There were other Touring Elites with slightly higher mileage much cheaper online, too). She went back to the manager to tell him for me. Sometime thereafter, she returned and started to play with the computer, appearing to be looking for the vehicle I wanted to purchase. She then asked me to show her the vehicle online, because she couldn't find it. Having the link on my phone, I opened it. I even recommended she could simply google the VIN or stock number to find the link more simply (NOTE: The vehicle was located as one of their preowned Rick Case "Specials", i.e. it was a special price). She replied to me that it was a "mistake". This really upset me because, if it had been a "mistake", the manager should have come out of his office and politely explained this; not send out the sales rep to pretend to not be able to locate the vehicle online. I explained as calmly as I could in that moment that I was leaving, as I didn't want to do business with deceptive, unprofessional people. As I was walking out, she asked me to stay and allow her to speak to the manager again. I replied that I would stay if he came out to speak to me directly. She told him and he came out. Instead of walking out with a smile, an apology, or a bit of professionalism, he walked out with an attitude, telling me to have a seat (excuse me sir, but please don't speak to me as if I'm a child). I declined to have a seat and simply told him how I felt. He explained that a third party company posts their vehicles online and the price was a "mistake". He offered no apology; only a defense. I recommended that he should have come out at first to explain this to me and he, again being defensive, said "why would I come out?!?" Hmmm....perhaps because you're the manager and should take a bit of responsibility and ownership in your position and company! I was insulted by him and choose to leave without waiting to see if their general manager would honor the price. Ultimately, I purchased a brand new Pacifica from a more professional dealer instead of an Odyssey from Rick Case. The manner in which I was treated was a large factor in my choice. Rick Case: I remember years ago when your customers were treated with dignity and respect; your employees use to smile and act professionally. Mr. Riley, it is my recommendation that you have your staff attend more focused training on customer relations and service. The old adage "the customer is always right" might not be well liked today, but at the very least it should be "the customer is always to be treated with respect". Also, I recommend to you that in the event that there ever again be an "internet price error", you should implement a rule that a manager should go to apologize and explain the error; not leave it to appear that the dealership is being deceptive. Please understand Mr. Riley, at the end of the day it is not making a deal that would've appeased me, it is the manner in which your employees treat myself and my family. I would've likely have simply found another vehicle to negotiate on, or tried to work on the same van, had it not been for the deplorable manner in which this situation was handled. Instead, you have lost a loyal, repeat customer. -A Concerned Customer

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Recommend Dealer
No
Employees Worked With
Carlos Mena
March 24, 2018

"one poor experience does not mean a bad dealership"

- lateowls

I noticed a vehicle on autotrader that I was interested and gave the dealership a call. there were no specifics about the car on autotrader including price and mileage so was just trying to get the basics. it was about 9pm when I called so im sure they were ready to close and I spoke with someone who could not understand my English, I was raised in Maryland, go figure. after repeating myself many times finally I was able to get issa to text me confirmation for a return call the next day. they care so little about customer service that by 2pm no one had bothered to return my call. I will not be making the long trip to this dealership under any circumstances.

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Recommend Dealer
No
Employees Worked With
issa
January 19, 2018

"MOE IS THE GREATEST SALES MAN EVER MET IN MY LIFE "

- Honda1234

Just want to say this short and simple , I only came back because of MOE how he treated me and wasn’t pushy at all.. I LOVE MY NEW HONDA thanks to MOE!!!’nn

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Recommend Dealer
Yes
Employees Worked With
MOE
October 29, 2017

"Dorcely always provides the highest level of service. "

- jose c

Dorcely always provides the highest level of service. He is customer focused and explains clearly any work needed and is quick to suggest options. I would recommend him to anyone no matter what dealership he works at

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Recommend Dealer
Yes
Employees Worked With
Wisler Dorcely
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 04, 2017

"Helpful, amazing and patient "

- emay90

Gonzalo gave my family and I great customer service! He made our car buying experience easy, caring about our wants and needs. Gonzalo made sure my family and I were sure of our purchases and comfortable. All dealerships should have amazing employees such as Gonzalo! My family and I have purchased 5 vehicles alone from Gonazlo! We would not buy our Hondas anywhere else!

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Recommend Dealer
Yes
Employees Worked With
Gonzalo Jimenez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 01, 2017

"Amazing"

- cars08

I have nothing bad to say about the dealership just because of my sales person, Gonzalo Jimenez. I highly recommend anyone who is interested in buying, or just to get information to go talk to Gonzalo. I have been in car dealerships before and no one has ever been so attentive, helpful and caring. That never happens when you go into a car dealership. Rick Case and its employees are lucky to have him.

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Yes
Employees Worked With
Gonzalo Jimenez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 31, 2017

"Great Customer Service "

- nicolem1

Gonzalo was amazing throughout my whole experience. He was very attentive and made sure I was comfortable throughout the entire purchasing process. He also handled another family members purchase and they were beyond ecstatic with the service.

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Recommend Dealer
Yes
Employees Worked With
Gonzalo Jimenez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 31, 2017

"Buying a car made easy"

- elb90

I expected to enter the dealership and just have people lie to me just so they can sell cars but then i met Gonzalo Jimenez. He was so friendly and welcoming, and it was blatant that he cared about what i wanted and what i was looking for. He did just want to sell a car, he wanted me to get what i wanted to be happy. Dealerships really do need more people like him. Go See Him!

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Recommend Dealer
Yes
Employees Worked With
Gonzalo Jimenez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 31, 2017

"Excellent Experience with Gonzalo Jimenez"

- Account Payable

I'd like to start by saying that the 5 Stars I am giving is for the treatment, the time, the acknowledgment we received from Gonzalo Jimenez , I had very pleasant visit to Rick Case thanks to him.Y You need more employees like Gonzalo, Things and waiting would be more enjoyable.

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Yes
Employees Worked With
Gonzalo Jimenez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 20, 2017

"Car buying with a human touch. "

- EFitness17

I have been rebuilding my credit for a while, tried to trade my car twice in the past but the options offered by other dealers were very costly and did not solve my problem. Gonzalo worked with me and got me financing and a decent interest rate. I was refered to him by a friend. No winder they are number one.

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Recommend Dealer
Yes
Employees Worked With
Gonzalo Jimenez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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