Rick Case Hyundai Davie

In the middle of a pandemic with soaring new cases every day this company expects you to go through the same old fashioned tiresome process of wearing you out at the store. They will not even provide pricin day this company expects you to go through the same old fashioned tiresome process of wearing you out at the store. They will not even provide pricing or availability via email or online, to see if your visit will be worth. It's a shame there are still companies doing business this way and people falling for it. More

The experience was great explain every detail and serve was great would recommend family and friends was great would recommend family and friends More

Thank you Ray for your help with the purchase of my new car, the experience was great thanks to you and Yosuan. I cannot appreciate enough your hard work and patience during this process since i had so man car, the experience was great thanks to you and Yosuan. I cannot appreciate enough your hard work and patience during this process since i had so many questions, both of you took the time to answer and make me feel that i got a great deal thank you More

November 21, I negotiated a lease price for car with Rick Case Hyundai in Davie, FL. The sales manager and I both sign the offer sheet with the price, I place a $500.00 deposit The car was supposed to be de Case Hyundai in Davie, FL. The sales manager and I both sign the offer sheet with the price, I place a $500.00 deposit The car was supposed to be delivered the next week. The next day I get a call the car is in. I go in to the dealer to pick up the car and sit down with the finance manager to complete the paperwork. He proceeds to tell me the Sales Manager made a mistake on the taxes and the price is now $10.00 per month higher on a 36-month lease. How is that my fault? I then proceed to watch him randomly plug in numbers to his computer until he can get the monthly payment $10.00 per month higher. Sounds a little suspicious. If my current car lease was not expiring shortly and if there were not a shortage of cars, I would have just cancelled the order and walked out. I submit a survey with a less than five star rating, I’m contacted by the sales person desperate for me to change the rating because it was costing him money. I was contacted after a week from customer service apologizing for taking so long to get back to me, with a promise to speak to their general manager and call me the next day. That was two weeks ago, never heard back. More

Donald Belizaire did a very good job and walked the talk, had good communication and cared about my needs. Ernesto Fuentes was of great assistance as well. Closing the deal on the finance side was frustratin had good communication and cared about my needs. Ernesto Fuentes was of great assistance as well. Closing the deal on the finance side was frustrating at night, but Cesar Torres handled my case smoothly the following day. This is the fifth Hyundai that I purchase in this dealership. More

Joel was awesome!! He was very knowledgeable, helpful and customer service focused. I’ll be getting my car serviced at this location from now on. customer service focused. I’ll be getting my car serviced at this location from now on. More

Always good customer service I appreciate the efforts, 3 family members have done business here including myself. family members have done business here including myself. More

Never called me to let me know my car was ready.. Then when I called the dealership, service was closed and the operator hung up on me when transferring me over to the cashier to see if she had any info o when I called the dealership, service was closed and the operator hung up on me when transferring me over to the cashier to see if she had any info on my car. When I tried to call back, no one would answer. More

The salespeople are nice but twice we’ve encountered a rude service tech, Joel Arango. He literally told me I didn’t have an appointment and that I was lying, and that if I didn’t like it, I could go else rude service tech, Joel Arango. He literally told me I didn’t have an appointment and that I was lying, and that if I didn’t like it, I could go elsewhere. We’ve bought 2 cars here and other than this guy they’re nice. The service Dept needs to improve their time mgmt. A wait of over 1.5 hrs for oil change while you’ve got an appointment is terrible. More

The service writer promptly received my vehicle for service. It was in for a recall and I was back in my car in the promised timeframe service. It was in for a recall and I was back in my car in the promised timeframe More