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Rick Case Kia Sunrise
Sunrise, FL
273 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 273 reviews
July 18, 2023
I had a bad experience I bought a suv it smell so bad it was not clean and it had dog hair all over I took the vehicle back they didn’t treat me good I wouldn’t recommend this place I am so sorry customer was not clean and it had dog hair all over I took the vehicle back they didn’t treat me good I wouldn’t recommend this place I am so sorry customer service is not what I expected . More
by Jessica
Helpful June 22, 2023
"I had an excellent experience working with Otto Aponte,finance manager. He was incredibly knowledgeable and helpful throughout the entire process, and made it easy to understand the financing optio Aponte,finance manager. He was incredibly knowledgeable and helpful throughout the entire process, and made it easy to understand the financing options available to me. He took the time to explain in detail the different financing packages and helped me select the best one for my financial situation. He answered all of my questions clearly and patiently, and made me feel comfortable and confident in my decision. Otto Aponte was also very friendly and personable, which made the process much more pleasant and enjoyable. He was not pushy in any way and never made me feel pressured to make a decision. Overall, I was extremely impressed with the level of customer service I received from the finance manager at this car dealership. He went above and beyond to ensure that I was able to secure financing that worked for me, and I left feeling confident and satisfied with my purchase. I would highly recommend this dealership and their finance manager to anyone in the market for a new car." More
by Amanda.03
Employees Worked With
June 22, 2023
"I had an excellent experience working with Otto Aponte, finance manager . He was incredibly knowledgeable and helpful throughout the entire process, and made it easy to understand the financing opt Aponte, finance manager . He was incredibly knowledgeable and helpful throughout the entire process, and made it easy to understand the financing options available to me. He took the time to explain in detail the different financing packages and helped me select the best one for my financial situation. He answered all of my questions clearly and patiently, and made me feel comfortable and confident in my decision. The finance manager was also very friendly and personable, which made the process much more pleasant and enjoyable. He was not pushy in any way and never made me feel pressured to make a decision. Overall, I was extremely impressed with the level of customer service I received from Otto Aponte at this car dealership. He went above and beyond to ensure that I was able to secure financing that worked for me, and I left feeling confident and satisfied with my purchase. I would highly recommend this dealership and their finance manager to anyone in the market for a new car." More
by Amanda.03
Employees Worked With
June 22, 2023
I just reached a year anniversary of my purchase. It was time to take in my car, mind you -- I live in Miami, so when I purchased I made sure to discuss the maintenance and servicing of the vehicle t It was time to take in my car, mind you -- I live in Miami, so when I purchased I made sure to discuss the maintenance and servicing of the vehicle to ensure I could take it somewhere closer for convenience. I was told yes -- I would probably have a small out-of-pocket cost, but yes. If I brought it to Rick Case, I would have servicing done for free. WELLL.... LIES! Not only was that not the case, but I also got a date a month later than my due date for maintenance. I then asked, well, am I able to get a loaner? I live far, and this is my only car (I also have a 2-year-old). They said no.... Besides this, I got in an accident last year and had to repair my car at Miami Sunshine Auto Paint, they are the preferred mechanic for South Dade Kia. They told me the running boards on my car were used. They had stopped lighting up before the accident, and I asked him to take a look to fix it while I was there. Given that at Miami Sunshine, they are ACTUAL honest people, he actually helped me get brand new running boards altogether. When I called Sean Coleman, obviously livid about everything that was happening he hung up in my face. The general managers also do not answer calls or emails. I made a mistake of showing loyalty because before my Kia I had purchased a VW at Rick Case VW, but this place is by far the biggest mistake of my life. Stay away... nothing but your standard con car salesmen More
by agatha.creegan
Employees Worked With
Sean Coleman
June 20, 2023
The most outrageous dealership I ever stepped in! From the so called “salesmen” at the front door to management they are all crooks, especially if a serious client is a woman. Avoid that place From the so called “salesmen” at the front door to management they are all crooks, especially if a serious client is a woman. Avoid that place at all cost! Only go there if you want to be trashed around and be treated as if are a piece of rug they clean cars or floors. I would not even hire anyone from there to wash a car or a dog, Disgusting place. My rating for RICK CASE KIA IS A BIG FAT ZEROOOO! More
by Irene
Employees Worked With
Alejandro
May 24, 2023
Use the online tool for pricing. Gave me 3.99% interest. When I got there it was changed to 7.57% which I declined. The finance guy was so rude. I don't think I ever had a worst exp Gave me 3.99% interest. When I got there it was changed to 7.57% which I declined. The finance guy was so rude. I don't think I ever had a worst experience. ever More
by alpharep
Employees Worked With
May 21, 2023
If you feel like getting ripped off and running around bending and picking up the soap this is the guy for you. A brand new car with 11 miles and they add dealer accessories worth around $1000 MAX and the bending and picking up the soap this is the guy for you. A brand new car with 11 miles and they add dealer accessories worth around $1000 MAX and they have the Gaul to charge $4500 on top of the MSRP. More
by savvas0711
April 26, 2023
Herb was very professional and took the time with us. We waited for the right vehicle for us It was a wonderful experience. We waited for the right vehicle for us It was a wonderful experience. More
by knasca
Employees Worked With
April 23, 2023
Dear Ms. Case, After a month of being put off, delayed & frustrated, my final approach hopefully reaches you. I've always believed the person at the top Case, After a month of being put off, delayed & frustrated, my final approach hopefully reaches you. I've always believed the person at the top should be aware of what's going on in their company, but it's not as easy as it sounds. John Stumpf of Wells Fargo is a prime case in point of how not knowing what is happening below the "C" suite can ruin a fine institution. I purchased a very expensive set of tires for my '16 Optima (which I bought from YOU) in May 2021. They had an 85,000 mile treadwear warranty, excellent temp, traction & treadwear ratings. The final selling point was the 2 year road hazard policy. A similar tire without the R/H was about $150 less. In November of 2022 I got a huge screw in my tire and brought it in for repair. To me, it was on the top of the tire, but it was explained to me that this gorgeous tire had to be replaced because it was too close to the sidewall. I said OK & asked that it be replaced under the R/H coverage. So began the odyssey between my service rep & Sinsio. It seems Sinsio is the company that Rick Case chose to stand behind the merchandise that YOU sell & to whom I PAY. I can't recall how long it took, but Sinsio finally came back with a credit of 83.50 for a $250 tire. When I asked why. I was told that IN THE SECOND YEAR, tires are subject to pro ration & other factors. I NEVER received any kind of R/H policy literature either from Rick Case or Sinsio. All my life, a R/H policy covers these things 100%. But not at Rick Case. The total bill came to $293 & I was upset about it. In speaking with Jim Contreras & Joe Benitez, they offered me a compromise of $100 which I reluctantly accepted as I had just been worn down by the entire process & just wanted to be done with it. I came into Rick Case Sunrise on 3/6/23 with a bubble in the sidewall of my tire. After my 1st experience I figured there's no way this isn't going to be considered anything but a road hazard. WRONG. It was totally rejected at first. After my strong insistence Robert tried again & Sinsio said they'd reopen the case. I never was informed it was closed. I was asked to take photos & send them to Robert so he could send them to Sinsio. Days passed. Weeks. Joe tells me he's dealing with "Dealer/Tire". Still waiting for an answer. Meanwhile I'm driving on this unsafe tire. I don't drive much, but had to go to Tampa a few weeks ago & it was on my mind the entire drive that I could have a blowout &maybe a bad accident. I SHOULDN'T EVER HAVE BEEN PUT INTO THAT POSITION OR FRAME OF MIND. Would you allow your best friend to drive on a tire like that for that long? How about your kids or grandkids? I read Rick's book. One of the things that most struck me was his maxim of "treat every customer like they're your best friend". A really nice sentiment, but quite hard to do. There is only one company in America that I know of the exemplifies the pinnacle of customer service, &that is Publix. You lose hands down to them& their example. I've not only not been treated as a best friend, but barely as your customer who purchased these tires from you as well as the car that sits on them. I paid Rick Case for those tires. I have my service done there. I don't expect that I'm going to be dumped over to some inept company that you chose to do your job. I didn't buy these tires from Sinsio. I bought them from you & paid you for them. I want to stress again that I was never given any literature regarding my R/H coverages. The tires were manufactured by Goodyear. When deciding to buy my tires I wanted to buy American and I felt I could finally pay for a really good set of tires. These 85K treadwear tires had about 9,400 miles on them in 22 months, &3,000 of those miles were from a road trip to NY & back. The tread was measured at 7/32". I mentioned to Goodyear how is it possible that an 85K treadwear tire that only drove NOT ENOUGH SPACE ALLOWED 4 THE FULL LETTER More
by marccards
Employees Worked With
