Rick Case Kia Sunrise

I purchased a 2022 Kia Sorrento last year and have already had three recalls. I scheduled an appt with the service department for this morning. I took my car in at 8:30am and met with my service advis already had three recalls. I scheduled an appt with the service department for this morning. I took my car in at 8:30am and met with my service advisor. He was unsure which recall they have already checked as they never updated it in the system then he asks me if I just want to go ahead and do my 12,000 mile maintenance today since I brought my car in for the recall (I still had over 1,000 miles left before it was due for maintenance but I figured why not, it’s included in the maintenance package that I paid for when I purchased the vehicle). Then he tells me that the only thing included in the maintenance package was the oil change and tire rotation which means I would have to pay for some other services that my car is due for at the 12K maintenance. I explained to him that when I purchased the vehicle, the manager sold me the maintenance package and told me that everything was included in the price of the package. I asked the manager several times if all maintenance was included and he said, “yes.” Today I found out that was a lie. The service advisor told me that a lot of customers have been complaining about the fact that they were sold a maintenance package and were told that everything was included and when they brought their car in for service found out that it was not true. I told him that’s false advertisement and he agreed but he can’t do anything about it cause it’s a separate department. Anyhow, I asked when my car was going to be ready and he tells me that he’s not sure but thinks he can have it ready by 4pm. They brought me a loaner which had Rick Case all over the car (I guess I’m part of their advertising dept) and they asked me to fill the tank with whatever gas I use. I text the advisor around 3:30pm to ask if my car was going to be ready at 4pm and he responds by saying that the UPDATE was promised by 4pm. He then texts me that my car may not be ready until the next day. The entire process was annoying and unclear. I am disappointed in the way they do business and the way they run their service dept. I was told by another employee that when you schedule an appt for the service, you are not scheduling for your car to get serviced at that time, you are actually scheduling a time to meet with the service advisor. Nothing was explained to me and I will no longer visit this dealership. I cancelled my service and returned their loaner (I filled their tank for the 20 miles that I used). They are dishonest and unprofessional. I will take my service to Hollywood Kia and hope I receive better service. More

Our experience with Rick Case Kia was flawless. I identified the vehicle online and worked with the salesman before I arrived. He knew I was coming in from out of town and had red carpet service th I identified the vehicle online and worked with the salesman before I arrived. He knew I was coming in from out of town and had red carpet service the entire journey through purchase. No surprises on price on arrival and full honesty with financing. They were even able to honor an outside appraisal for my trade-in! More

Most deceptive practices ever. Don't buy a new or used car from them. Anthony, We went in there for a car, with the intention to purchase a vehicle that day. Our trip to Rick Don't buy a new or used car from them. Anthony, We went in there for a car, with the intention to purchase a vehicle that day. Our trip to Rick Case Kia was meant to be an important father and son experience for our family. This was to be the first “adult” car for my youngest son, who has worked hard to have a professional job while he finishes college. Everything about the visit was horrible and made us feel like we had to spend a lot of energy “staying on our toes” in anticipation of getting taken advantage of by your dealership. First, the salesman made us sit at his desk for almost 10 minutes while trying to find out “do we have the car”. Then he found the car, but couldn’t find the keys and directed us to another car. He also seemed like he didn’t know the answers to basic questions. When we switched from considering the Kia Soul to the Forte, we had the same issue. We told him we wanted to take the white one listed on the website for a test drive. He went and got the keys, only to have us test drive a different, more expensive white Forte. Of course, we liked that one more and it seemed like a bit of a bait and switch. Even though it was slightly over our budget, we decided we would get that car because of all the safety features. And that is when the deceptive, unethical practices got worse. We explained to the salesman that we wanted to look at a similar Forte, which had less miles and a higher trim, which was selling for $1000 less at Miami Lakes Auto Mall and asked if you would be willing to work on the price. Not only did he not lower the price, he added an additional “Reconditioning fee” of $1790, making the price of the USED car almost $5000 more than the original MSRP of the car when it was new. This is the most despicable , unethical practice I have ever seen. Even when he discounted $3000 off the price of the vehicle, it was still $2,000 more than the original MSRP of the car when it was new. Instead of redeeming a used car dealership’s reputation, they reenforced the negative stereotype for a new generation of car buyers that a used car salesperson is dishonest. More

Excellent customer service. They always have me in and out in a decent amount of time. My favorite dealership They always have me in and out in a decent amount of time. My favorite dealership More

Iwant to comend our Sales Person Cesar Galledo for na excellent sales experience on our recent purchase of a K5 LXS. He was extremely accomodating not puchy at all we where sold as soon as we took the ca excellent sales experience on our recent purchase of a K5 LXS. He was extremely accomodating not puchy at all we where sold as soon as we took the car on a test drive. Rolando and Joan Jimenez 954-990-9535 More

Everything is a big lie,don’t buy any car here,now my car has $3620.00 dollars above of the actual price,cause I don’t now what happened with that money,with my money,and in the contract they must break down has $3620.00 dollars above of the actual price,cause I don’t now what happened with that money,with my money,and in the contract they must break down all the fees that dealer charges,you (Jimmy Contreras) can’t keep the clients money and put any selling price number without any reason,even when I bought that car in the same shape how it came from the factory,I don’t add any additional equipment,and the easy answer as the Mr Maidana told me yesterday is not to say that the missing money is a pro fee!!!!!what is that?????what kind of professional say that!!! And the seller Juan Carlos since the first moment it was lying,trying to keep the gas card for him self, which one never was given to me,and much less discounted.They never negotiated a price with me,how I am going to be satisfied with a selling price so high???? I want my money back,or at less to discount the $3620.00 dollars from the selling price that you arbitrarily put in the contract.I know my rights Sr and the extent of my responsibility,but the simple fact that I have signed a flawed and disregard contract,does not hold me responsible for the omissions of the contract. More

What a nightmare to deal with service on my 2019 Kia Soul Turbo. First of all the car is borderline lemon and only has 37k miles on it but requires service more times than I care to be bothered with. Then Turbo. First of all the car is borderline lemon and only has 37k miles on it but requires service more times than I care to be bothered with. Then the car has a bumper to bumper warranty but they won't replace the small plastic ac duct adjustments for me. The most classic thing that service did when I confronted the manager about not replacing the simple plastic pieces was that he explained to me that the bumper to bumper warranty didn't exactly cover everything, then its not bumper to bumper is it. Then he tried to maneuver me into the new car department to try and get me to buy a new Kia? Its hilarious that they try this, like why would I buy another kia when this one has given me nothing but problems, your warranty doesn't cover everything, and to get someone to answer the phone is a joke!!!! It took me no less than 5 calls to get through to somebody to help me when my car broke down and the towing service showed up 4 hours later!!! Just a complete nightmare all around, if you have a choice I recommend staying away from this dealership and kia in general. More

The dealership was really nice and all the workers have a good attitude. James in particular was super knowledgeable and willing to help! good attitude. James in particular was super knowledgeable and willing to help! More

Tried to get an appointment for my first service on my 2022 Sorrento which I was told should be done at 5000 miles. My car has 4900 miles. The earliest appointment they gave me was for September 3rd, wh 2022 Sorrento which I was told should be done at 5000 miles. My car has 4900 miles. The earliest appointment they gave me was for September 3rd, which is more than 4 weeks out. That is ridiculous! I love my car but not happy with the dealership. More

Wonderful experience! Ryan Williams made the process seamless and put me into a beautiful vehicle. Very happy! Ryan Williams made the process seamless and put me into a beautiful vehicle. Very happy! More