Rick Hendrick Chrysler Dodge Jeep RAM Duluth - Service Center

Displeased, took my truck for an oil change and they said their internet was down, so they could look anything up. I understand that the internet is out of your control but it was an all day ordeal. How hard their internet was down, so they could look anything up. I understand that the internet is out of your control but it was an all day ordeal. How hard is it to drop the filter and look at a number to get an oil filter. Had to get a ride back to work then another ride to pick the truck back up later that evening. More

So far, my experience has been great with this dealership. I hope I have many more great experiences. dealership. I hope I have many more great experiences. More

They have very helpful service center staff, and answered my questions when I needed information. my questions when I needed information. More

Quick, professional service. Got an oil change scheduled last minute and they accommodated no problem. Advisor was fantastic Got an oil change scheduled last minute and they accommodated no problem. Advisor was fantastic More

From beginning to end I was not given information concerning my repairs on my car, unless I called and inquired myself. They had my car for about 15 days. I felt I was a very low priority on their r concerning my repairs on my car, unless I called and inquired myself. They had my car for about 15 days. I felt I was a very low priority on their repair list. If I can avoid it, I will not bring my car back again. I felt they were not concerned about my dilemma of finding a way to work, renting a car, and all the extra expense I incurred while I waited for them to repair my car. Each time I called, I was made to feel if I was bothering them. Also the estimate was much higher than expected. More

Great fast techs explained everything and provided great recommendations for additional services and car care and exactly what was going to happen to my car recommendations for additional services and car care and exactly what was going to happen to my car More

This has to be the best dealership in town. I’m convinced that the customer service here is the absolute best in Gwinnett. I’m convinced that the customer service here is the absolute best in Gwinnett. More

The service person listen to my concerns and did not try to up-sale me. Awesome to up-sale me. Awesome More

Dropped my van off for diagnostics to find out why the battery was dying. Took them eight days to look at it. Then went to pick it up and they hadn't reassembled it so had to go back again. Then they c battery was dying. Took them eight days to look at it. Then went to pick it up and they hadn't reassembled it so had to go back again. Then they couldn't find it so I had to wait 25 minutes for them to find it and bring it around. More

They got to vehicle immediately and got me back on the road. Thank you Rick Hendricks road. Thank you Rick Hendricks More