Rivard Buick GMC

Poor Service Experience - Two Separate Occasions Tried twice to get warranty service for our 2016 GMC Sierra Denali from this dealership with no luck. Dealt with Dan both times. The first time, we go Tried twice to get warranty service for our 2016 GMC Sierra Denali from this dealership with no luck. Dealt with Dan both times. The first time, we got an appointment, took time off, and drove the 30 miles to the dealership, then spent an hour waiting, only to be told that they didn't have time for us and we'd have to come back another time. The second time, same issue yet far more severe, they first neglected to even call us back as promised, then lied about it and said they did, then finally said we'd have to wait for over a week to get on the schedule because they were insufficiently staffed. Thanks but no thanks, I'd like to get it fixed before parts start falling off from the vibration. Not the kind of service you'd expect for a $60k truck. Thanks GMC...this dealer should not be in your service network. More

Exceeded my expectations as usual. I had a Saturday morning appointment and brought my car in to drop off Friday afternoon. My car was finished within a few hours of dropping off on Fr I had a Saturday morning appointment and brought my car in to drop off Friday afternoon. My car was finished within a few hours of dropping off on Friday. More

Good experience Dan in service Is always a pleasure to work with. Buicks warranty coverage is why we buy them. The dealership is a ways for us to come and now that Dan in service Is always a pleasure to work with. Buicks warranty coverage is why we buy them. The dealership is a ways for us to come and now that the car is almost of warranty we will probably Get service work done here closer to home but any thing major we wil come see Dan. This 216 Lacrosse is the nicest car we have ever owned. Hope buick keeps up the good work and concentrates on improving safety ratings. More

No complaints! Francisco was great! We were able to do most of the paperwork over the phone and that lead to only being at the dealership for an hour to sign the fin Francisco was great! We were able to do most of the paperwork over the phone and that lead to only being at the dealership for an hour to sign the final paperwork. This has been by far the best experience we have ever had when buying a vehicle. We would recommend this dealership and specifically Francisco 100% More

The customer service is always outstanding. I have switched dealerships because the customer service is unmatched. I am always made to feel important and I willl always return for my vehicle nee I have switched dealerships because the customer service is unmatched. I am always made to feel important and I willl always return for my vehicle needs. More

Great experience I’m not usually a fan of car dealerships but the salesman George Richardson was very honest and helped me get what I was looking for at an excellent p I’m not usually a fan of car dealerships but the salesman George Richardson was very honest and helped me get what I was looking for at an excellent price. I’m not an ways an easy customer so I applaud George for a job well done. There was also some additional help from another memeber of the sales team that showed me how to get the blue tooth and adjustable seat working the way I wanted. More

Great service! Excellent as always with fast service done right the first time! All service writers are extremely knowledgeable, friendly and focus on customer serv Excellent as always with fast service done right the first time! All service writers are extremely knowledgeable, friendly and focus on customer service. I was in and out on n one hour! More

Great experience We had a great time was made very easy by Anthony Edwards. He answered all questions with ease . This was my daughter's first time buying a vehicle. We had a great time was made very easy by Anthony Edwards. He answered all questions with ease . This was my daughter's first time buying a vehicle. Anthony made this a very enjoyable fun time for her. He was very nice offered us water walked around showing us many different options for vehicles in the price range we wanted to stay in. We had three small children with us Anthony was very friendly and understanding of the kids and their needs . He explained every aspect of the buy process to us . More

Excelente Carlos was amazing helped me out with everything,made sure my trucks was ready for our road trip i well defetnitly be coming back next time Carlos was amazing helped me out with everything,made sure my trucks was ready for our road trip i well defetnitly be coming back next time More

Surprisingly easy 1st class guys and 1st approach to car sales....George even though new to the car sales game was thorough and knew his job....Cade Rivard (owners son) 1st class guys and 1st approach to car sales....George even though new to the car sales game was thorough and knew his job....Cade Rivard (owners son) was on site and 1st to greet me at the door....and made sure the process was streamline and no hassle....again 1st class organization from top to bottom...and that's saying something in today's world More