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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,269 Reviews

2,269 Reviews of Rizza Cadillac Buick GMC - Service Center

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March 12, 2021

Very friendly staff and service. Explained problem with cooling system and what would be required to fix it. Also appreciated the ride home when I was told it would be left overnight. More

by joela312
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Rizza Cadillac Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. J.C Rocha- Business Development Manager- jrocha@rizza.com

March 11, 2021

Identified problem with tire I had purchased from this company last week. Seems to be ok so far. Service from John was excellent as usual. More

by emccain77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for the awesome feedback! You're right, John is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 11, 2021

Everything is great thank you really helpful always always great service and Keeps my truck in great condition never have I ever left not satisfied More

by Mary Alvarez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candace Kostial
Mar 15, 2021 -

Rizza Cadillac Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

Mar 15, 2021 -

Rizza Cadillac Buick GMC responded

.

March 07, 2021

Staff member was very courteous. I was greeted with a good morning and a smile. I was told that my overall time waiting would be about an hour and it was...this made me very happy for I had other errand More

by snbraun89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hoover
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Choi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Clark
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christen Dargan
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Howard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candace Kostial
Mar 09, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your experience incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. J.C Rocha- Business Development Manager- jrocha@rizza.com

March 06, 2021

Pleasant and efficient experience. Issue was a check engine light and it was diagnosed and rectified quickly and efficiently. Gayle worked quickly and was open and honest. More

by Chris D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christen Dargan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2021 -

Rizza Cadillac Buick GMC responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. J.C Rocha- Business Development Manager- jrocha@rizza.com

March 05, 2021

Becky is the best service advisor. She is an asset to your company. Anytime there is an issue she helps us out with our Cadillac and my GMC Sierra 1500. Will always buy a car at this location because of More

by 2020 Sierra 1500 experience
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2021 -

Rizza Cadillac Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. J.C Rocha- Business Development Manager- jrocha@rizza.com

March 05, 2021

Clean facility. Friendly/Professional staff. Reasonable wait time for my vehicle repairs. I will definitely be back and/or refer a friend! Great Job, Rizza Cadillac Buick GMC!! More

by muhammad.aliyah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for the feedback! We are happy to hear about your positive experience and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! J.C Rocha- Business Development Manager- jrocha@rizza.com

March 05, 2021

Fixed vent clips. Was a long wait though, and I had an appointment. Service attendant was very nice, but said they were over scheduled. I ended up leaving too long of a wait. More

by RITTER6774
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gail
Mar 09, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything our team does for us and our customers. Hope to work with you again soon! J.C Rocha- Business Development Manager- jrocha@rizza.com

March 03, 2021

This dealership is always friendly and courteous to customers. They are also quick to evaluate the work that needs to be done on the vehicle and the time they need to complete the work More

by emccain77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Rizza Cadillac Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. J.C Rocha- Business Development Manager- jrocha@rizza.com

March 02, 2021

Great customer service. Service advisor John Howard was incredibly knowledgeable and let me know exactly what I needed done on my 2017 Acadia along with my oil change and tire rotation. Highly recommended More

by BKOUBA1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Rizza Cadillac Buick GMC responded

Thanks for the great feedback! We're very happy that John was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

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