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Roseville Toyota

Roseville, CA

Overview
Employees
Reviews
4.2
3,778 Reviews
For over forty years, Roseville Toyota has proudly been a trusted resource in Roseville, CA, extending its services to surrounding areas like Sacramento, Folsom, Auburn, Elk Grove, and Citrus Heights. Strategically located in the Roseville Auto Mall, we cater to a broad audience seeking a Toyota dealer near me. Understanding that purchasing a new or used car is a monumental decision, our approach is refreshingly straightforward. We focus on customer service rather than sales tactics, ensuring you make an informed choice without the stress of hidden fees. We prioritize your needs and satisfaction, whether you're seeking a Toyota 4Runner for sale, Toyota Camry for sale, or any other model in the Toyota lineup. Our vast inventory includes both the latest releases and a selection of used cars for sale in Roseville, CA. As such, whether you're eyeing a Toyota Corolla for sale or a Toyota Highlander for sale, we're confident you'll find a vehicle that aligns with your needs and budget. For those seeking budget-friendly cars in Roseville, CA, we have a broad selection of pre-owned, quality-inspected vehicles that provide excellent value for your money. In addition to being a Toyota dealership nearby, we also provide comprehensive automotive services. Our Toyota service in Roseville, CA ensures your vehicle remains in peak condition, handled by a team of expert mechanics who are well-versed in everything from routine maintenance to complex repairs. Beyond simply being a Toyota dealership, Roseville Toyota is a reliable partner in your car buying journey. We're eager to assist you in navigating your next vehicle purchase. Visit us today at the Roseville Auto Mall and discover the Roseville Toyota difference.
Contact Dealership

700 Automall Drive

Roseville, CA

95661

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Showing 3,778 reviews

February 28, 2024

I am happy with the service I had for the last two years service and More

by leogomez65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
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Feb 28, 2024 -

Roseville Toyota responded

Leo, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Roseville Toyota. Best Regards, Michael Ortiz Service Manager

Helpful
February 28, 2024

To whom it may concern. I have to give praise to salesman Jacob Smith at Roseville Toyota, because throughout the whole process of buying our 2015 Nissan Armada from Rose More

by msrs31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Smith
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Feb 28, 2024 -

Roseville Toyota responded

Thank you for choosing Roseville Toyota. Your feedback and rating mean a lot to us. We're glad Jacob was able to help, and we hope to see you again! Congratulations on your new Nissan Armada! Best Regards, Tony Bernasconi General Manager

Helpful
February 26, 2024

I had a great experience at Roseville Toyota. The Salesperson, Jacob Smith, was very helpful and got me into a car that was a lot nicer than I though I could get in my price range. He didn't pres More

by HappyRav4Owner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Smith & Joe Beitzel
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Feb 26, 2024 -

Roseville Toyota responded

We are very happy to hear that Jacob and Joe provided you with such a positive experience during the purchase of your new vehicle! We sincerely value your business and look forward to your next visit. Best Regards, Tony Bernasconi General Manager

Helpful
February 20, 2024

I purchased a used car. Went in on a Friday and test drove a car. Went back on Saturday and re-test drove then decided to buy. They didn't like that I didn't want to pay fo More

by Meirve
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gerry Fuller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kewal Singh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikko
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Feb 20, 2024 -

Roseville Toyota responded

Meirve, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Tony Bernasconi General Manager

Helpful
February 19, 2024

Bait and switch after hours walk away they sell it out from under you after they negotiate a price More

by Norma
Recommend Dealer
No
Employees Worked With
Kewal Singh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Niko
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Feb 20, 2024 -

Roseville Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Tony Bernasconi General Manager

Feb 20, 2024 -

Norma responded

You are free to contact me.

Helpful
February 18, 2024

Juan Zavala provided exceptional customer service and was attentive from beginning to end. He really went to bat for us. Robert Amador also provided excellent customer service. He explained the process More

by Greg&Laura
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Zavala and Robert Amador
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Feb 19, 2024 -

Roseville Toyota responded

Thank you so much for your excellent review! We are so glad that Juan and Robert had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Tony Bernasconi General Manager

Helpful
January 24, 2024

I was sold a 2010 Toyota Camry with a broken cd placer, The financial advisor didnt do his job by inspecting the car before I purchase it. The service department couldn't fix the cd player or replace it be More

by michaels.levy9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matthew Salangsang
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Jan 26, 2024 -

Roseville Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Tony Bernasconi General Manager

Jan 26, 2024 -

michaels.levy9 responded

Jason the other sales manager called me back and offered me a full tank of gas and a oil change on my next sevice when needed to be done. Again I had to drive 22 miles round trip to the service deptartment to of course find out the cd player couldn't be fixed or replaced because Matt didn't have the car fully inspected before I purchased it. Also the seat belt buckle is broken on the drivers side, but I was too late in reporting this, it does still latch but I have to struggle to get it in. I'm totally disapointed in the service I've received and this is all they offered me back and I feel betrayed. Jason was nice on the phone but my opinions were only to accept the gas and oil change. You have my name and email address.

Helpful
January 19, 2024

The worst experience of my life they were liars when I signed my contract I realized that everything had been a lie what had been said before signing it I am very unhappy with this dealer I hope they get More

by monzonjorge41
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Roman Lupu
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William
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Jan 22, 2024 -

Roseville Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Tony Bernasconi General Manager

Jan 22, 2024 -

monzonjorge41 responded

As I told you today I went to the dealer to fix a mistake that you made again. I was attended by a very petulant and arrogant financial person. I also thought he made fun of me. I went for you to fix a mistake that you had made again . However, he told me that I had to talk to the financial company and compose the mistake you made with my name.. I don’t know why once you sold a car after you don’t care about us any more

Jan 22, 2024 -

monzonjorge41 responded

When I told him that they don't care about us as customers who didn't help us once they sell they don't care about us anymore and he answered I do very rudely you're telling me that I have to talk on the phone to the company instead of you fixing your error why do I have to talk about a mistake that you made then he said well I can tell you that your Outfit looks very good at you that helps you he said the turn to look at the receptionist the with fake smile he said that’s it made me felt so frustrated humiliated I don’t deserve this

Helpful 1
December 22, 2023

Very deceptive was lied to about a second key that came with the car I purchased. after months of waiting and given the run around I was told there is no key. When asked why I was lied to all this time t More

by DAHDOUHDIMITRI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gerry Fuller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Sweeney
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Brunet
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kewal Singh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2023 -

Roseville Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Tony Bernasconi General Manager

Dec 27, 2023 -

DAHDOUHDIMITRI responded

Thanks for reaching out the damage was done and reputation is ruined. Mahamad Ali another manager has offered me a free oil change. That'was the response to resolve this issue. It's clear and obvious that Toyota Roseville does not honor what they say. Not much to do about the situation now. I know others have had worse experiences then my family and I had. It's a lesson learned. Car salesmen have always had a history of bad reputations it's sad that Roseville Toyota mirrors this shameful way of doing business.

Helpful 1
December 16, 2023

Made appointment to drive a used car. Car would not start. Way didn’t salesman check the vehicle? We drove from another city. Our time was wasted. More

by Later
Recommend Dealer
No
Employees Worked With
Don’t recall his name l.
Report | Print
Dec 19, 2023 -

Roseville Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Tony Bernasconi General Manager

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