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Roswell INFINITI of North Atlanta
Roswell, GA
2,626 Reviews
For an unmatched luxury experience with one of the nation's original INFINITI dealerships, visit Roswell INFINITI today. Serving Atlanta, Alpharetta, Marietta, Cumming, Gwinnett, Sandy Springs, and surrounding areas. We now have Shop from Home options and Buy from Home options available. We have a large selection of new INFINITI cars, luxury SUV's and pre-owned vehicles so you can find exactly what you've been searching for. Our team is customer focused, experienced and eager to help with any and all INFINITI sales, service and parts needs. We offer all the popular INFINITI models like the INFINITI Q50, QX55, QX50, QX60, QX80 and more. By consistently providing world class service, we strive to make every customer a customer for life. Give us a call at (770) 625-8500 to set up your visit with us today. We are located a short drive from anywhere in metro Atlanta at 11405 Alpharetta Hwy Roswell GA, 30076. Shop from Home on our website!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,626 reviews
February 02, 2020
I bought a 2017 Jeep Grand Cherokee from this dealership on January 29, 2020. On the way home I noticed two chips in the windshield. I immediately notified Wendell, one of the salesmen I worked with that da on January 29, 2020. On the way home I noticed two chips in the windshield. I immediately notified Wendell, one of the salesmen I worked with that day. I was told “Yeah, the vehicle has been inspected. The chips have been filled. They will be fine.” The next morning I walked outside to take my 3 children to school and there was a 3 ft crack across my windshield originating from one of the chips. I called the dealership after they opened to let them know what was going on. When Wendell called me back he told me the manager offered to pay for half the cost to replace my windshield. I immediately got pushback from him when I told him I shouldn’t be responsible for any of the cost because they sold me a vehicle they guaranteed was inspected and the problem had been fixed. He told me I had purchased the vehicle “as is” and there wasn’t anything else that could be done. I asked him to please speak with the manager again about this safety issue. After several hours, the used car manager, Bill, called me back to inform me that the dealership was under no obligation to even offer to pay for half of the cost. He said “That was the gamble you took buying a used vehicle.” I asked him how he would like someone treating his wife this way, and if he would be ok letting his wife drive his children around in a vehicle with a 3 ft crack in the windshield. He became defensive at this honest question, asking “Oh, now you’re going to bring my wife and kid into it?” as if he was looking for a fight. I told him how absolutely absurd it is that I had pointed out the chips, was guaranteed they were filled, and now was dealing with a 3 ft crack. I told him they had very obviously not been filled and he gets smart with me - “Are you some kind of windshield expert now?” 😳 Seriously?? I called him and the dealership out on many points and he had the nerve to say “We are trying to work with you, but you’re just being mean to me.” Let me be clear - I am standing up for myself as a single woman who walked into a dealership and spent HARD EARNED money with them just to be dismissed by a bunch of shady car salesmen who enjoy taking advantage of patrons who trust too much. Way to perpetuate the stereotype of the shady car salesman, guys. Infinity should be so proud to have you represent their name. More
by emblank07
Employees Worked With
Other Employees :
Bill Gray, Rob Pruett, Sean Kashani
February 01, 2020
Awesome experience This was my first time buying an Infiniti. Kristin Chernik responded to my internet request immediately and scheduled an appointment for me. When we a This was my first time buying an Infiniti. Kristin Chernik responded to my internet request immediately and scheduled an appointment for me. When we arrived we were greeted immediately by Quinton and the rest is history. He explained every detail of the vehicle and ensured I was happy. When we were getting ready to drive off the lot, he immediately noticed the car did not have any floor mats. He ran in and made sure we had the mats before we left. When I got home, I noticed the car did not have a remote or headphones to accompany the installed DVD player. I emailed Quinton and he assured me he had them waiting for me. When I arrived to pick up the remote and headphones, I explained that I received a low-key battery message. I was immediately given a new battery for my key fob. I left the dealership with a remote, a new battery for my key fob and new headphones! Customer service at it's best! More
by kimmie0226
January 31, 2020
Everyone was great! They fixed my issue in a timely manner and I was accommodated while they did the work! The staff is always warm and welcoming and very informative! manner and I was accommodated while they did the work! The staff is always warm and welcoming and very informative! More
by sylviab59
Verified CustomerJanuary 31, 2020
Excellent! The best car buying experience in years. Dominic La Barrie was the best Car Sales Person I have ever dealt with, very professional, covered everything The best car buying experience in years. Dominic La Barrie was the best Car Sales Person I have ever dealt with, very professional, covered everything and answered all my questions. Reggie Johnson was also just as good. Experience could not have been any better!! Sally Poole & Pete Petree More
by PPETREE110
January 30, 2020
Came in for an oil change and walked out with a new vehicle. Wendell Collins is great to work with and extremely knowledgeable about the products offered. vehicle. Wendell Collins is great to work with and extremely knowledgeable about the products offered. More
by KEPHREM82
January 29, 2020
Elizabeth and Josh were fabulous. Elizabeth stayed in contact with me for about 6 months. Her persistent paid off for both of us. A gewat experience. contact with me for about 6 months. Her persistent paid off for both of us. A gewat experience. More
by ROSEBERRYB2003
Employees Worked With
Other Employees :
Elizabeth Marshall, Josh Andrews, Sean Kashani
January 28, 2020
This is my 4th car I have either leased or purchased from Roswell Infiniti. I leased 3 and purchased this one. They have always been professional. Kaitlin and Reggie were both fantastic. And Kristen was alwa Roswell Infiniti. I leased 3 and purchased this one. They have always been professional. Kaitlin and Reggie were both fantastic. And Kristen was always very responsive in assisting. More
by joelw1965
Employees Worked With
Other Employees :
Elizabeth Marshall, Reginald Johnson, Kaitlin Wilson
January 28, 2020
Awesome Advisors and Service Team! I’m treated like a VIP every time and they are HONEST about what my car does and doesn’t need. I drive almost an hour, passing another INFINITI dealership to go to Rosw VIP every time and they are HONEST about what my car does and doesn’t need. I drive almost an hour, passing another INFINITI dealership to go to Roswell INFINITI because the service is literally second to none. More
by MImi470
Employees Worked With
Chris Hansen - Service Advisor
January 26, 2020
Worst customer service I've ever experienced. His justification for not negotiating on price was so he could provide snacks to customers. This experience has lead me to not want to purchase an INFIN justification for not negotiating on price was so he could provide snacks to customers. This experience has lead me to not want to purchase an INFINITI from any dealership. More
by Kpaylor1955
Employees Worked With
January 25, 2020
I appreciated the professionalism, candor and patience of Anthony Smith. I found the specific certified pre owned car I hoped to find and several lousy experiences at other dealers, even carmax Anthony Smith. I found the specific certified pre owned car I hoped to find and several lousy experiences at other dealers, even carmax More
by Jennifer
