Rowe Westbrook

My experience was fantastic! !! Seth and Rune provided top of the line service, and I will most definitely return for all my future purchases!!! !! Seth and Rune provided top of the line service, and I will most definitely return for all my future purchases!!! More

Seth was able to answer all the questions my wife and I had concerning the Ionic 5 SE. He walked us through the many features available on this EV and provided in-sight as to how to get the most out of th had concerning the Ionic 5 SE. He walked us through the many features available on this EV and provided in-sight as to how to get the most out of this car. I appreciated the low pressure sale approach. Would highly recommend Seth and Rowe Westbrook Hyundai. More

Seth Taylor was a fabulous salesman. He was very patient, knowledgeable and thorough with my husband and myself. He took extra time teaching and setting up my phone to the car. He texte He was very patient, knowledgeable and thorough with my husband and myself. He took extra time teaching and setting up my phone to the car. He texted and sent a video making sure if I had any further questions. And he made sure I knew I could always call, text or email him either any future questions. I highly recommend Seth Taylor! More

Matt was efficient felt no pressure. As we were leaving he noticed that the GMC Terrain we bought had no car mats. He remedy the situation right away by ordering brand new car mats from As we were leaving he noticed that the GMC Terrain we bought had no car mats. He remedy the situation right away by ordering brand new car mats from GMC. They were mailed to us. I was very happy to see that they were rubber and not fabric mats. Would definitely recommend Matt Inglis. Janet & John. More

Seth was extremely helpful, he did not pressure me, and made sure I got a fair price for my trade in. He took plenty of time with me to show me the vehicle and made sure that everything was set up for me made sure I got a fair price for my trade in. He took plenty of time with me to show me the vehicle and made sure that everything was set up for me and that I was comfortable driving it before I left the lot. I really enjoyed meeting him and I am super appreciative for his help. More

Provided accurate sales quote and reasonable trade allowance. Provided xxx EV tax incentive, Hyundai rebate a dealer discount as promised. allowance. Provided xxx EV tax incentive, Hyundai rebate a dealer discount as promised. More

Daniel K was phenomenal. From the time I walked in the door until he delivered my new Santa Fe, I was treated like royalty. Daniel took time to review features important to From the time I walked in the door until he delivered my new Santa Fe, I was treated like royalty. Daniel took time to review features important to me and more. He even introduced me to Jessica the service manager. My wife and I are very happy with the car and our treatment. We will be back for our next car. More

We loved Maci’s no-nonsense approach! She made car buying easy and didn’t make us feel rushed or pressured. She made car buying easy and didn’t make us feel rushed or pressured. More

Have only dealt with the dealership at the purchase level. Maci was great! She was very personable and helpful with our purchase. level. Maci was great! She was very personable and helpful with our purchase. More

Terrible service experience due to faulty factory-installed tires (Pirelli Scorpion MS), slow communication, and weeks without resolution. If I could rate the sales and service departments factory-installed tires (Pirelli Scorpion MS), slow communication, and weeks without resolution. If I could rate the sales and service departments separately, I would. While Dexter in sales deserves credit for stepping in and advocating for me, the service department has been deeply disappointing, disorganized and slow with poor communication. ⸻ Timeline: July 3, 2025: I dropped off my 2025 santa fe hybrid calligraphy due to a vibration that started after my 7500 mile service. I Drive ~1300 miles per month. Called multiple times to be able to drop off my vehicle as it seemed to be a l maintenance issue. Was initially told nothing was available until July 21. July 3–15: Vehicle at the dealership for 12 days. I was told that the Pirelli Scorpion MS tires were the likely cause (seems to be a common issue after finding other complaints online; durability/bulging/balancing/uneven wear). No loaner or rental was available/offered. I had to call for updates a couple of times. I knew it would take a little longer, but this was excessive. July 15: I picked up the car and the front left and back right tires were replaced. Odd that the replaced tires were not both on the rear given that’s the standard for 2 new tires. July 16: Vibration returned. I stopped driving it due to the frustration and concern for safety. July 21: Returned the vehicle monday at 8am with an appointment. Diagnostics were not completed by end of day. I requested a brand switch for the tires due to the known issues with Scorpion MS. July 22: 5 PM, still no update. I called for a status twice with no response. I had to email my sales rep out of desperation. July 23: Still no call from service, but Dexter from sales stepped up and advocated for me. Decision was made to switch to a different set of pirellis which would be covered, which was appreciated. July 24th: No contact or update about the tires. July 25th: Still no phone call/update. Haven’t been told if it’s ordered, or how long it will take. No apology for the delay. Dexter then emailed me and we had a professional conversation on the phone and he let me know the tires weren’t in yet. I explained my frustration that if service had just done their job on Monday, I would have my car back by now. ⸻ What should have been a simple tire swap and diagnostic has now dragged on for weeks. Despite my multiple good-faith efforts, the service dept consistently failed to meet basic standards of professionalism. This has easily been my worst service experience. If I had known this would be the level of support for a new vehicle, I likely would have stuck with Subaru instead as their reputation and my experience with them for customer service was miles ahead. Every single visit I was updated within 60-90 min. No problems getting a loaner. Dexter in sales showed initiative and care. He’s the reason I held off on a review. Unfortunately the service department continued to fail to communicate. If you’re looking to purchase a hyundai, both mike and dexter were great. Just make sure you don’t have the Scorpion MS, verde or AS plus 3 given similar issues online. However, if you’re hoping this can be your service center, then I advise you to stay clear. I was incredibly patient with them and this is what happened. It’s not worth the hassle and you can’t trust them. This is obviously a systemic department issue. The 4.7 stars i suspect is mostly based on their sales team and regular maintenance. A total of 16 days in the shop for faulty tires, no loaner and 3 weeks of being unable to drive my vehicle. What a gold standard. Also not the safest idea to replace faulty tires with faulty tires. Very nice of them as they should be well aware of scorpion issues by now. At this point I may face retaliation while they still have my vehicle, but other people should know how bad the service is as well as the scorpion tire issues. Red Flag when the sales team cares more than service. More