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Royal Automotive

Vestavia Hills, AL

4.9
1,054 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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3010 Columbiana Rd

Vestavia Hills, AL

35216

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Showing 1,054 reviews

August 06, 2020

I did an out of state purchase and it went flawlessly, very smooth transaction. I was only in the building maybe 30 minutes. I would definitely refer them to others. More

by gsholland1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sammy Campisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

Royal Automotive responded

We really appreciate your five-star review! It was our pleasure to provide a convenient and seamless car-buying experience. Thank you for your confidence in Royal Volkswagen, and we hope you're enjoying your new vehicle!

August 05, 2020

Carter helped us out so much!! He was patient, kind, & done everything he could to put me in the car I came for. Thank you!! More

by John Criswell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chase Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2020 -

Royal Automotive responded

John, thank you for the review! We couldn't be happier to hear that Carter took good care of you here at Royal Volkswagen. We will certainly let him know that you appreciate his help, and we hope that you continue to enjoy your new car!

August 04, 2020

Buying a car from Adam Hickman was an awesome experience! Adam was kind, patient, and professional. He answered all my questions. Thanks for everything, Adam! More

by Happy Rider
Customer Service
Recommend Dealer
Yes
Employees Worked With
Matt Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Hickman
Aug 04, 2020 -

Royal Automotive responded

Thank you for revieiwng Royal Volkswagen and for giving a shout out to our team member, Adam! We take pride in offering exceptional service for guests and it is great to see you were taken care of. Enjoy your vehicle!

August 01, 2020

David Thomas makes it simple and easy when it comes to buying a car. He is as genuine as they come and really cares about putting you in the vehicle you need. More

by DM
Recommend Dealer
Yes
Employees Worked With
David Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Royal Automotive responded

Thank you for the rave review of David! We are so happy to hear that you can depend on him to help you find the right car. Hope to see you next time at Royal Volkswagen!

July 31, 2020

Carter called us after we requested info on our vehicle online. He was already walking out of the door when we pulled up. Very professional, very kind and very straight forward. More

by calgunnells
Recommend Dealer
Yes
Employees Worked With
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2020 -

Royal Automotive responded

Thank you for the five-star review! It is wonderful to hear that Carter delivered such a transparent and professional experience at Royal Volkswagen. We hope to earn your business again down the road!

July 26, 2020

This is the second pre-owned vehicle that I have purchased from Royal & I am sure we will enjoy this one also. Thanks Ed for your help! More

by DAMCDANIELTRAVEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Swanger
Jul 27, 2020 -

Royal Automotive responded

Thank you so much for your repeat business! We are thrilled to hear that you had another positive buying experience. Safe travels and hope to see you next time at Royal Volkswagen!

July 25, 2020

Carter was very easy to work with and didn’t try to force anything on me. He was very informative and respectful. I would highly recommend him. More

by asandersllc3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy Campisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Royal Automotive responded

Thank you for the review! Carter is an excellent member of our team at Royal Volkswagen, and we will certainly let him know that you appreciate his help. We hope to see you again sometime!

July 24, 2020

Very Professional Adam did a great job. No pressure, just presented the facts. It was a pleasure working with him. The process went smooth and efficiently. Thanks Adam! More

by cmims
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Hickman
Jul 27, 2020 -

Royal Automotive responded

Thank you for reviewing Royal Volkswagen and for giving a shout out to Adam. It is our goal to take excellent care of customers and I am glad that he hit the mark!

July 23, 2020

Carter was very helpful in our car buying decision. He answered all of our questions and never seemed to pressure us in any way. Carter is very polite and professional yet easy to make conversation. My wi More

by brianwpolk
Recommend Dealer
Yes
Employees Worked With
Sammy Campisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2020 -

Royal Automotive responded

Hi Brian - Congratulations on the new car! It is fantastic that you had such a professional and successful buying experience with Carter. We will pass on the kind words to him! At Royal Volkswagen, we work hard to make sure our guests get all the information they need to feel confident out on the roads. Thank you for the five stars and we hope to work with you again next time!

July 20, 2020

Mr. Swanger was very personable, accomodating and helpful with my recent purchase.I love my new to me used SUV and would recommend Royal to others. More

by Toni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Swanger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Royal Automotive responded

Toni, thank you for the review! It was our pleasure to work with you here, and we will certainly let Ed know that you appreciate his help. Enjoy your SUV!

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