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Royal Automotive

Vestavia Hills, AL

4.9
1,054 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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3010 Columbiana Rd

Vestavia Hills, AL

35216

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Showing 1,054 reviews

June 25, 2020

Allen did an amazing job! They really were nice to work with. If you are buying a new vehicle, I would definitely recommend going to see Allen!!! More

by allydavis98
Recommend Dealer
Yes
Employees Worked With
Allen Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Royal Automotive responded

Thank you for reviewing Royal Volkswagen and for giving a shout out to Allen. I am glad to hear that he helped you into the perfect new vehicle! Congratulations & safe travels.

June 25, 2020

Purchase of 2020 Tiguan I recently purchased a 2020 Tiguan SEL and love it. Don Thomas is my salesman and was very helpful throughout the process. This is my 4th VW from Roya More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Royal Automotive responded

Linda, thank you for reviewing Royal Volkswagen! We are excited to hear about the purchase of your Volkswagen 2020 Tiguan SEL. It's been a pleasure to have your business for so long and we look forward to seeing you next time!

June 25, 2020

Great people!!!! We enjoyed our experience with everyone at Royal. Carter was very wonderful to work with! He went the extra mile to make of purchase amazing. More

by donandcathyjones23
Recommend Dealer
Yes
Employees Worked With
Matt Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Royal Automotive responded

Thank you for the 5-star review! It was our pleasure to work with you here at Royal Volkswagen, and we will certainly let Carter know that you appreciate his help!

June 22, 2020

I’ve purchased two homes and 7 vehicles and this was the only time I would ever describe the process as “easy”, “relaxed”, or “enjoyable.” I called and got David Thomas. I asked if they had two cars I saw o More

by Carl E.
Recommend Dealer
Yes
Employees Worked With
David Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2020 -

Royal Automotive responded

Carl, we are so grateful to hear about your positive experience with the Royal Volkswagen team and I appreciate you taking the time to share. It is our priority to provide guests with a seamless & enjoyable purchasing process and it is wonderful to see that came through to you. I will be sure to let David & Micah know that they have earned your five-stars! We hope your family is liking the new vehicle and we look forward to doing business with you in the future.

June 22, 2020

Carter was absolutely fantastic. He went above and beyond to help us! He was friendly and polite and worked very hard to make it happen! More

by lindseyabooth
Recommend Dealer
Yes
Employees Worked With
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carter Ward
Jun 23, 2020 -

Royal Automotive responded

Lindsey - Thank you for the rave review of Carter! We are delighted that he helped you drive home in a new vehicle. Hope to see you down the road!

June 21, 2020

David was very courteous and helpful. In-N-Out original visit, you did not have what we were looking for. Davis called us when this vehicle came in and sent pictures of it. He was very helpful with the sal More

by Jcbushjwbush
Recommend Dealer
Yes
Employees Worked With
David Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Royal Automotive responded

We love to hear that David helped you get into the vehicle you wanted. Thank you so much for your business and rave review! All of us at Royal Volkswagen wish you safe driving.

June 17, 2020

Allen Cook went above and beyond to help us find the perfect new Volvo XC60. He was extremely patient with my wife and I, helped us figure out the exact combination of options that was right for us, and More

by Jay
Recommend Dealer
Yes
Employees Worked With
Allen Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Royal Automotive responded

Jay - For you to say that Allen went above and beyond makes our day! We are thrilled that you were able to drive home from Royal Volkswagen in the perfect Volvo XC60 for you. A huge thanks to you and your wife for trusting us with this purchase. We are grateful for your support and wish your family safe driving!

June 16, 2020

David is phenomenal!!!! He went above and beyond to help us get the best vehicle for our son’s first car. He is a great asset for Royal! More

by jamieb
Recommend Dealer
Yes
Employees Worked With
Aaron Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2020 -

Royal Automotive responded

Jamie, thank you for reviewing Royal Volkswagen! We will be sure to share your wonderful feedback with our team member, David. I hope your son is enjoying his car!

June 16, 2020

I live all the way in New Jersey and I’ve purchased a car from Royal Automotive so everything was done through the phone, text and email. Carter personally made the whole experience the best and most transpa More

by jarred.leal
Recommend Dealer
Yes
Employees Worked With
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2020 -

Royal Automotive responded

Thank you for working with the Royal Volkswagen team, Jarred. It is our goal to help customers find the best option and we're glad to hear that Carter hit the mark! I hope that you are loving your new vehicle and if you ever find yourself in the area, please come visit us!

June 11, 2020

Great salesman! Patient and effective! Really like my new dodge and thankful that im rolling in style now. Thank you Carter Ward for your help More

by dodsonlandscape
Recommend Dealer
Yes
Employees Worked With
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

Royal Automotive responded

Thank you for the 5-star review! We couldn't be happier to hear that you enjoyed working with Carter here at Royal Volkswagen. We will certainly let him know that you appreciate his help!

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