Royal Moore Subaru

I was really impressed with the 2-wk post delivery follow-up appointment with Emmylea to make sure everything was working well, that I was familiar with all the accessories, systems, etc., and to answ follow-up appointment with Emmylea to make sure everything was working well, that I was familiar with all the accessories, systems, etc., and to answer any questions I had about the above, In 50+ years of buying cars, I've never had a dealership provide such great customer service before, during, and after I took delivery of my car! Very impressed!! Thank you Emmylea and Jordon for a great buying experience! More

Great service, good people, and they helped with every step of the process. Made buying a car easy. step of the process. Made buying a car easy. More

Reese made every effort to make sure that all of my car questions were answered. Seems very knowledgeable and very competent and very friendly. Will be feel confident to work with him again on my next v questions were answered. Seems very knowledgeable and very competent and very friendly. Will be feel confident to work with him again on my next visit. Highly recommend him. More

Nathan was very professional and helpful working with us to lease a new Ascent. We will definitely be back in the future. to lease a new Ascent. We will definitely be back in the future. More

Horrible sales experience! Don't go here to buy a car! If this was just about the service department, I'd give a 5 stars. I've been a long time customer there - I bought my 2013 Outback there and had a great this was just about the service department, I'd give a 5 stars. I've been a long time customer there - I bought my 2013 Outback there and had a great experience, and I took my Outback there for nearly 100% of all its service needs since 2013. Just recently the transmission started to go, so I asked to meet with someone from sales as I'd preferred to get a new subaru with the high reliability and sell my old one. Right out the gate, the salesperson started with a "Well, we can't do much for you on your 2013 subaru" - he didn't ask what I wanted to buy, whether I already had a loan lined up, he didn't even ask my name or say hello! He barely even looked at me or greeted me. Then he went on to offer me $250 for my 2013 subaru! Even with a need for transmission work that was just an insulting number. Fine, I figured, so they don't want my trade in. I didn't even bother talking him out of it, I just said, "I know that's not right, if you don't want my old one just say so! The important thing is I want a new car!" But then he kept talking about how my old car has "some problem, I'm not even sure what kind of repair it needs," he said. So I gave the guy a softball and finally said, "hey, can you stop insulting my old car? I asked to talk to sales because I'm interested in buying a new car." And then he just couldn't get off subject and said, "Well, we can't really give you much for your old one" and then I said "Ok! But I'm here to talk about buying a new car!" Finally he pointed at the Outback Wilderness trim model on the showroom floor and was like, "Well, we've got this one, and I could take $250 off the list price." He still didn't ask me what I wanted, what trim, nothing! So I just said, "You know what, I'm just not feeling working with you. I bought from you all in 2013 because the salesperson read me right: he knew I had a sense of what I wanted, he asked me questions, he offered a few options and didn't mess around." Then the sales guy says, "Oh, well, ok, but just wait here I'll get someone else" and he walked away! The whole interaction was over in less than 2 minutes, no exaggeration. I've lived long enough to know that if I'm going to spend close to $40k on anything, I am not going to do it somewhere that treats me so poorly. What could possibly have been motivating such terrible engagement? I don't know what happened at Royal Moore, but they've failed miserably and lost a long time customer. Not only did I buy my old car from them, I spent thousands on regular service there over the past 8 years. The worst part is no one followed up when I emailed them to share the experience I'd had. I hope Subaru national puts some pressure on Royal Moore to improve service here. I'm not a hard person to please, pretty easy going, and don't write this lightly. If you want to be treated like a human when you buy a car, don't go here. More

Jovanni O. was professional and to the point in looking at my Blue Book cash offer- in the purchase of my vehicle. Royal Moore purchased my 2018 vehicle for a very fair price. Thank you for taking that car at my Blue Book cash offer- in the purchase of my vehicle. Royal Moore purchased my 2018 vehicle for a very fair price. Thank you for taking that car- another customer will LOVE it. More

I have nothing but wonderful things to say about my experience working with Jim at RM Subaru. Jim had reached out to me after I submitted an online inquiry and worked with me from the initial process o experience working with Jim at RM Subaru. Jim had reached out to me after I submitted an online inquiry and worked with me from the initial process of talking about what I was looking for to securing and purchasing my vehicle. Jim is honest, kind, patient, incredibly knowledgeable and passionate about his job - and it shows. He went above and beyond from managing the trade-in of my old car to sitting down with me and going through the paperwork and walking me through all the features for my new vehicle. I would highly recommend Jim to anyone looking to purchase a vehicle from RM Subaru! More

Sweet and nice lady!!!Answered all the questions and called me on time for our appointment. called me on time for our appointment. More

9 years of taking my Subaru Outback’s to your dealership, I drive from the zoo. That is how much I value your dealership. You take care of me as a person. You have genuine concern that my car is performing a I drive from the zoo. That is how much I value your dealership. You take care of me as a person. You have genuine concern that my car is performing at its best, to keep me safe. No gimmicks, no hards sales pitch, common sense with facts to make a value decision. Subaru is my vehicle of choice and a brand I will always drive. I will continue to drive from the zoo to Royal Moore for all my servicing needs. More

Rayan was a great help to me on getting me my first Subaru car thanks a lot Subaru car thanks a lot More