Royal Moore Toyota

Very quick, very helpful, got me what I needed without any extra xx. No bad comments any extra xx. No bad comments More

Brandon took good care of me and got me the best interest rate. Would highly recommend and will return if I ever purchase another toyota rate. Would highly recommend and will return if I ever purchase another toyota More

Excellent customer service. It was very quick and efficient. The waiting lunge was clean and the staff were friendly It was very quick and efficient. The waiting lunge was clean and the staff were friendly More

My favorite dealership to go to always quick and friendly service thank you Caroline and thank you royal moore for always making sure my car is taken care of service thank you Caroline and thank you royal moore for always making sure my car is taken care of More

The price negotiated was right, salesperson Alejandro was good but the customer service after committing to the cash purchase was horrible. He went from a 5 star to a 2 star. If we could have been out of the good but the customer service after committing to the cash purchase was horrible. He went from a 5 star to a 2 star. If we could have been out of there in the next hour it would have been great, but it took them over 3 hours to do 8 pages of paperwork for a cash sale. They talk a lot about there 5 star rating and work you over early on to leave them a 5 star review. We were there from about 11:30AM until 4:30PM. Agreed to purchase at 1pm and we were asked to wait on site until the paperwork was done, shouldn't take long. For the next three hours we were strung along by the 5 star salesperson. Every time we asked, he would check and say soon, very soon. At 3:30 after complaining that we nor the baby had eaten since the morning he checked and told us it’s really close now. They had to know there were problems/delays and they could have told us to go get something to eat (we had a 18month old baby with us) and they could have call when the paperwork was ready but instead the salesperson sat with us the whole time, except when probably took his lunch. We ended up purchasing food for the baby out of the vending machine in the lobby, not the best After three hours of being strung along I told them 15 min and if no paperwork we walk. 15 min later we had the paperwork and left. WOW should have said that after first hour. They said sorry we were backlogged, but no curtesy of saying folks go get some food and come back in an hour or two, instead of wasting our time sitting at a table in the show room floor with an 18 month old baby and salesperson for hours. They know exactly what they were doing and it’s not remotely close to respecting their customers and their customers time. This is why people hate car dealerships and I would not come back to this one in the future. More

Scott was awesome! He was personable, straightforward and helped us get a great deal. Royal Moore knows how to treat customers, and this is the 6th car we have purchas He was personable, straightforward and helped us get a great deal. Royal Moore knows how to treat customers, and this is the 6th car we have purchased from them. More

It had been a very long time since I bought a car and Franky was super helpful and very kind answering my questions and dealing with my frazzled nerves. Franky was super helpful and very kind answering my questions and dealing with my frazzled nerves. More

Sung Park was so fun and helpful. Thanks so much for your outstanding customer service!!! Thanks so much for your outstanding customer service!!! More

This has been our favorite dealership for over 15 years. We find that every one is friendly and courteous besides knowledgeable and professional. The service department is always ready and responsive, provi We find that every one is friendly and courteous besides knowledgeable and professional. The service department is always ready and responsive, providing expedient and high quality work. More

Gran servicio y grata atención por parte de Jonathan, muy atento en la petición, logrando convencerme de adquirir el carro gracias atento en la petición, logrando convencerme de adquirir el carro gracias More