Rudy Luther Toyota

I bought my 2012 Camry at Rudy Luther Toyota in April of 2012. Today (3-7-14) I brought it back to this dealer to have them check a malfunctioning seat belt. The car has only 19,529 miles on it. The problem 2012. Today (3-7-14) I brought it back to this dealer to have them check a malfunctioning seat belt. The car has only 19,529 miles on it. The problem with the seat belt is that it intermittently won't pull out. The "advisor", Matthew tried to pull the seat belt out, and since it failed the first time he tried it, he tried it again, turning it to a different angle. This second time it worked fine. He tried to convince me that changing the angle of it made a difference. It should pull out EVERY TIME at any angle! He’s an idiot! Even though he proved that it will fail to pull out, he refused to fix the problem for me. He said Toyota wouldn’t approve the repair. Then they should have fixed it at the expense of the dealer! What if I had an accident and my passenger was injured because he/she couldn’t pull the seat belt out? He said that Toyota would have no liability because my passenger could sit somewhere else where there is a working seat belt. What a MORON! I bought a 5 passenger car, not a 4 passenger. I wonder how he would like telling his passenger to sit somewhere else because that seat belt doesn’t work right. I won’t trust this dealership to service my car anymore, knowing that they employ idiots to work in the service department! More

Justin and his team welcomed the fact that I wasn't buying a Toyota but rather a used car and took the time before I got there to learn about the vehicle I was interested in purchasing. They not only buying a Toyota but rather a used car and took the time before I got there to learn about the vehicle I was interested in purchasing. They not only welcomed the idea of me purchasing a different make than they were used to, but they were also able to give me more than a fair offer on my used trade-in. They trusted me and I trusted them throughout the whole transaction. When Rick was able to match the trade-in offer that another dealership made me, I knew we'd complete the transaction. Justin worked with me, related to me and gave me the sense that they would do what it takes to meet my requests for financing and payments. With the entire team effort, I purchased my 2014 Mazda CX-5 and have never felt better about the deal. The facility itself is very clean, having great amenities (internet, coffee, water, popcorn, kids area, etc), matched with the professional employees, I would 100% recommend this dealership to anyone I know. Thank you again, Glendon Seal More

I am giving high praise for this entire process because everyone was so friendly, helpful and courteous in the purchase of our precertified Toyota Sienna. Initially finding the van using Car Soup, they pr everyone was so friendly, helpful and courteous in the purchase of our precertified Toyota Sienna. Initially finding the van using Car Soup, they provided all the information that I was looking for and included ample photos of the vehicle. I scheduled a test drive with Dan Harrison on Tuesday, the 11th, after work. I liked the vehicle and requested a second test drive with my wife for the following day. He was very helpful in scheduling our follow-up test drive scenario, which is where the Customer Service points went through the roof... I met with Dan's counterpart, David Latta on Wednesday, the 12th. As parents of 2.5 year old twins, I requested that I simply drive the Sienna home to show my wife and have her test drive it in our neighborhood. I have not heard of a dealership willing to do this before. I greatly appreciated how this went! While I brought the van home, we left our trade-in vehicle to be assessed. My wife and I returned to the dealership with the van and made a down payment with the anticipation of returning on Saturday afternoon to close the deal. On Saturday, we met with Tony and he was very personable and extremely helpful in the finance discussions. We felt no pressure to purchase anything extra, even though we did (their 10-year Service Plan and some new floor mats). Thank you all for being so professional and courteous!! I highly recommend doing business with them in the future. More

What can I say...Your personal service has earned my business for purchase of my Matrix. The cars have been in supreme condition, and I respect the fact that you are honest and willing to go the extra m business for purchase of my Matrix. The cars have been in supreme condition, and I respect the fact that you are honest and willing to go the extra mile for customer satisfaction. I'm looking forward to my next purchase and will recommend you to everybody who looks for a car(s). Well Done! Thank you Boris! More

Rudy Luther Toyota is an exceptional dealership. In the last 10 years I have had to purchase less than desirable vehicles due to my credit situation (3 cars at a shady dealership that preys on those with b last 10 years I have had to purchase less than desirable vehicles due to my credit situation (3 cars at a shady dealership that preys on those with bad credit). Last June at the suggestion of a family friend, I approached Joe to see if Toyota could find me a car that I could afford with reliability. The finance department then came up with a deal, but I was unable to fulfill the requirements at that time. Then Joe let me know that once I was able to fulfill those requirements, that they would work with me. Over the next 6 months I did what was needed and returned to Joe at Toyota in January, whom made miracles happen. I applied online and Joe sent me to Stacy in Finance, who was absolutely wonderful! Everything was explained detail by detail, I purchased a great car and am extremely happy with Rudy Luther Toyota, Joe, Stacy and Khaleed! More

Lou is really helpful sales consultant. He is really easy to work with. He adviced the best choice for you and concerned about your situation. Thank you! I would recommend people to buy a car with him and yo to work with. He adviced the best choice for you and concerned about your situation. Thank you! I would recommend people to buy a car with him and you will get a good experience! More

Dave Thomas had a great car for me, but I wanted to see what else they had at their sister dealers. He happily searched and found the perfect car for me. He was so helpful and friendly the whole time. He g what else they had at their sister dealers. He happily searched and found the perfect car for me. He was so helpful and friendly the whole time. He gave me his cel (on his card) and was so good about checking with me during and after the sale. I'm very impressed. More

We were fortunate to have worked with Mark Beithon at Rudy Luther Toyota on the purchase of both a used Camry and a new Highlander Hybrid; Mark's the best example one could imagine of a capable, honest, Rudy Luther Toyota on the purchase of both a used Camry and a new Highlander Hybrid; Mark's the best example one could imagine of a capable, honest, and professional in the automotive field. I've worked with Mark on these two recent car transactions as well as several others in the past and have always found him to be the "best of the best". I strongly urge anyone with a car need....new, used, or service....to contact Mark Beithon at Rudy Luther Toyota; you'll be very glad you did. Very Satisfied Customer! More

Bill and Stacey were very helpful. Bill found a vehicle in price range and car type I wanted. Stacey searched for the best finance deal available for me. The entire experience was efficient and customer fr in price range and car type I wanted. Stacey searched for the best finance deal available for me. The entire experience was efficient and customer friendly. More

Short and to the point. Just the way I like it. Chad saw me looking at the car on the lot, gave me the background on it, I took it for a drive and bought it. The only complaint I have is the amount of ti me looking at the car on the lot, gave me the background on it, I took it for a drive and bought it. The only complaint I have is the amount of time I had to wait to pay for the car. More