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Rusnak Volvo Cars

Pasadena, CA

4.9
1,276 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location. Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives. Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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2025 East Colorado Blvd

Pasadena, CA

91107

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Showing 1,276 reviews

November 09, 2018

Good service The dealership was well organized, service employee’s were fairly friendly. They shuttles me to work and updated me often regarding my car. Would reco More

by Erin32888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Gilliand
Nov 21, 2018 -

Rusnak Volvo Cars responded

We are so pleased we could help you! Thank you for the review. - Sally S., General Manager

November 09, 2018

The service has always been great The service at this dealership has always been great. Mark is very attentive and has listened to my concerns. He has done great at addressing the issu More

by MLIRA264
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jane and Jeannette, Mark Gilliand
Nov 21, 2018 -

Rusnak Volvo Cars responded

We appreciate your positive rating! We look forward to delivering you the same excellent visit again in the future. - Sally S., General Manager

November 08, 2018

No loaners make this a non-luxury experience The fact that no loaner is provided is a huge deal. I see Rusnak investing in loaners for other nameplates it sells but not for Volvo. Until they trea More

by VIP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ephrem Yohannes
Nov 21, 2018 -

Rusnak Volvo Cars responded

Thank you for your feedback. We will use your input to better our service in the future. We hope that in your next visit that we can provide a 5-star experience. We truly appreciate your business and feedback. - Sally S., General Manager

November 08, 2018

Great, friendly and quick ! Never had service like this before, greeted as soon as I pulled up, walked through the process of service and timeline. Service was completed before p More

by SalsVolvoXC60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Gilliand
Nov 21, 2018 -

Rusnak Volvo Cars responded

We really appreciate your feedback!- Sally S., General Manager

November 08, 2018

Excellent service to replace dead battery. The service was quick, efficient and friendly. Would have liked explanation of why battery failed after only two and a half years. Does the automatic More

by JOJOMCLAUGHLIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Gilliand
Nov 21, 2018 -

Rusnak Volvo Cars responded

If you have any additional questions, please give us a call. Thank you again for your time. - Sally S., General Manager

November 08, 2018

Great service Always friendly and helpful. White glove service everytime. I love the shuttle service to and from my house. Saves having to inconvienence my family m More

by ARIELGIDDENS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Gilliand
Nov 21, 2018 -

Rusnak Volvo Cars responded

It's great knowing you were satisfied, thank you again! - Sally S., General Manager

November 08, 2018

I'm a Fan Have a 2012 Xc60 and a 2018 Xc60. Both are serviced by Rusnak/Pasadena Volvo. So I have years of experience with the service. It has been uniformly More

by OldBob38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Nov 21, 2018 -

Rusnak Volvo Cars responded

Thank you so much for this 5-star review!- Sally S., General Manager

November 08, 2018

Felt special I felt catered too. I was given a complimentary rental (which I should have paid for) car & was kept well informed of my cars needs & progress! More

by GONBFIT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Gilliand
Nov 21, 2018 -

Rusnak Volvo Cars responded

Thank you for taking the time to leave us this review! - Sally S., General Manager

November 01, 2018

Best experience ever~~ It was a great experience working with the sales person Anderson and manager Meena and Barby. The team works hard to provide top notch customer servic More

by Audrey Lin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meena Daoud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barby, Anderson Lai
Nov 06, 2018 -

Rusnak Volvo Cars responded

It's great knowing you were satisfied, thank you again! - Sally S., General Manager

October 30, 2018

Courteous, knowledgeable, fair The Rusnak Volvo Team was very courteous throughout our purchasing experience. We had the opportunity to thoroughly understand the features of the XC6 More

by XC60 T8 Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meena Daoud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafik Sha, Barby Mates
Nov 06, 2018 -

Rusnak Volvo Cars responded

Thank you for taking the time to leave us this wonderful review. - Sally S., General Manager

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