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Russ Darrow Honda
Milwaukee, WI
2,146 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 8:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 8:00 AM - 4:00 PM
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Showing 2,147 reviews
July 15, 2025
Just bought our 8th car from Russ Darrow as a family. That says it all. They are superior in every aspect that matters. Courteous, Prompt, Honest. 100% recommend!! We will be back for car #9. That says it all. They are superior in every aspect that matters. Courteous, Prompt, Honest. 100% recommend!! We will be back for car #9. More
by Realmzy
Verified Customer
July 14, 2025
There were a number of things that gave me a negative experience. I made an appointment on the phone for an oil change, recall work and tire rotation and was told that it would take about an hour. When experience. I made an appointment on the phone for an oil change, recall work and tire rotation and was told that it would take about an hour. When I arrived for my appointment, I was told it would be three hours because a large number of walk-ins had come. I was told my appointment was useless because it was all about walk-ins. I have been your customer for over 11 years and have never heard that before. I also would never have made that appointment 2 hours before another appointment. After 53 minutes, I received the video that my car was finished and they were wrapping up. About 40 minutes later. I went looking for my service tech. She was headed into the cashier office and when she saw me, she said she had my keys and would be right back. When I asked her why it took so long after the video, she said that paperwork and car wash took that long. If that is true, it is not a good business model. What I want to know is where was my car sitting for that extra 45 - 50 min. Was it stuck in car wash xxxx, or did the tech just forget about me? She has reached out to me with excuses, but never really acted sorry. She offered me a free pil change, but I already get them with my lease. The other day, my tire pressure light went on, and I went to another Honda dealer. I asked about my situation, and they assured me that, although they do take walk-ins, they honor appointments. I now live closer to the other dealer, but would be willing to drive a little further for good service. More
by cheryl.berdan
Employees Worked With
July 13, 2025
I had a trying experience but was well educated by the time the process was finished. Yes I would most definitely recommend them to service your vehicle time the process was finished. Yes I would most definitely recommend them to service your vehicle More
by Judy
Employees Worked With
July 13, 2025
Rowley Clayborn is a Top Rated salesman, He is one that's willing to go the extra mile to assure that you drive out of the dealership a happy and satisfied customer. willing to go the extra mile to assure that you drive out of the dealership a happy and satisfied customer. More
by MRJAYR360
July 13, 2025
Dealership was able to offer me a decent deal. Service was attentive and accommodating. Derrick was a realist and down to earth salesman. I plan to continue working with Russ Darrow and Derrick Service was attentive and accommodating. Derrick was a realist and down to earth salesman. I plan to continue working with Russ Darrow and Derrick More
by STEVENROSSJR
July 12, 2025
Great, friendly service. Team is knowledgeable. My vehicle was ready in a reasonable amount of time! Team is knowledgeable. My vehicle was ready in a reasonable amount of time! More
by Melissa
Employees Worked With
July 11, 2025
Service and staff are always great and timely. I can always count on getting in and out in a reasonably time. I can always count on getting in and out in a reasonably time. More
by DELICIA
July 11, 2025
Everyone was friendly, helpful, and never pushy. Expectations and timelines were given and met. Everyone was friendly, helpful, and never pushy. The expectations and timelines were given and met. Expectations and timelines were given and met. Everyone was friendly, helpful, and never pushy. The expectations and timelines were given and met. More
by mbreen23
July 10, 2025
Dealership was clean, advisor (Cruz) met me as I exited the vehicle. He completed the paperwork and I was on my way in minutes. the vehicle. He completed the paperwork and I was on my way in minutes. More
by RGERSO2
Employees Worked With
July 10, 2025
The person that I spoke to to make the initial appt didnt get 2 of the 3 things right when I arrived. I was handed off to Yazen which is fine but the hand odd wasn't good. Parts tried to charge me for warran get 2 of the 3 things right when I arrived. I was handed off to Yazen which is fine but the hand odd wasn't good. Parts tried to charge me for warranty items but Yazen caught it More
by greg.errard
