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Russ Darrow Honda
Milwaukee, WI
2,594 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,594 reviews
March 04, 2026
Ed was so friendly and helpful! I was comfortable in the customer lounge, and the service didn't take long. I was comfortable in the customer lounge, and the service didn't take long. More
by jennygettel
Verified Customer
March 04, 2026
I don’t feel like the service counter person understood what I wanted service. We paid $250ish for a diagnostic fee for a vehicle under warranty and the service tech couldn’t get the beeping noise to repea what I wanted service. We paid $250ish for a diagnostic fee for a vehicle under warranty and the service tech couldn’t get the beeping noise to repeat in the 3-4 miles driven with it. Today someone called me about my experience and I think he was taking notes and the call was transferred. The person it was transferred to was unaware of why it was transferred. I’m not impressed More
by Jasnbeck
Employees Worked With
March 04, 2026
My experience was efficient and knowledgeable My experience with the dealership was very pleasant. I appreciated being updated throughout the process and being told what was going on. experience with the dealership was very pleasant. I appreciated being updated throughout the process and being told what was going on. More
by KENZIEASTEVENS
March 03, 2026
No issues everything was great. I would definitely recommend to a friend. I like the video it was really informative.. I would definitely recommend to a friend. I like the video it was really informative.. More
by WARREN0956
March 03, 2026
My appointment was handled very poorly. I made an appointment the week before, very clearly stated what I needed done and arranged to drop the car off the night before for the 7am appointme I made an appointment the week before, very clearly stated what I needed done and arranged to drop the car off the night before for the 7am appointment. When I.called at 10am the day of the appointment, no one seemed to know anything about my car or appointment. Turns out, it hadn’t even been pulled in yet. Finally got my car serviced but one of the services I specifically requested (battery testing) was not done. I’m unclear what the point of making an appointment was when 1) my car sat untouched until I called hours later and 2) my requested services weren’t all performed More
by MAUREENEFITZGERALD
Employees Worked With
March 03, 2026
We needed our key fob reprogrammed because our car had been stolen. Maddie was very courteous and helpful to get us taken care of. We are from Indiana and was surprised and greatfull you're service depar been stolen. Maddie was very courteous and helpful to get us taken care of. We are from Indiana and was surprised and greatfull you're service department was open on Sunday..Thanks for your help during our stressful weekend. More
by glen.hille
Employees Worked With
March 02, 2026
The Mechani s were quick, reliable, and well trained in their specialty. No complaints here. their specialty. No complaints here. More
by JENNIFERLLANES125
March 02, 2026
She was awesome to work with. Very detail. When ever go there she is always with a smile and so pleasant to talk to Very detail. When ever go there she is always with a smile and so pleasant to talk to More
by ASHER_NAOMI.MOM
March 02, 2026
They could not fix a handle that I told them was broken since I bought without getting approval from Rolly. And snacks being locked up so so cheesy. The hot cocoa was also empty and no tea. I would also ha since I bought without getting approval from Rolly. And snacks being locked up so so cheesy. The hot cocoa was also empty and no tea. I would also have expected a car wash but that didn’t happen either. More
by LORIKOTR
Employees Worked With
March 02, 2026
The service was very good. Dakota was very helpful and informative. I look forward to coming back. Dakota was very helpful and informative. I look forward to coming back. More
by Dria409
