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Russ Darrow Honda
Milwaukee, WI
2,670 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,670 reviews
March 24, 2026
I greatly appreciate getting my car serviced at this Honda dealership the team is always pleasant and knowledgeable Honda dealership the team is always pleasant and knowledgeable More
by dkshobee
Verified Customer
March 24, 2026
It was good service. It took 30 min longer than I thought though. It was supposed to take one hour, it took 1.5 hours It took 30 min longer than I thought though. It was supposed to take one hour, it took 1.5 hours More
by CATHERINESEIBERT0525
Employees Worked With
March 24, 2026
Rachel kept me posted and informed on the repairs that were needed as well as pricing. Repairs were completed in a timely manner were needed as well as pricing. Repairs were completed in a timely manner More
by jonesmichele2016
Employees Worked With
March 24, 2026
It took a while to be greeted but the facility was nice and pretty quiet and pretty quiet More
by Cjones3308
Employees Worked With
March 24, 2026
Took may vehicle in for a simple oil change and when I got home my engine was smoking. The mechanic forgot to put the oil fill cap back on, so oil sprayed all over the top of my engine and saturated the got home my engine was smoking. The mechanic forgot to put the oil fill cap back on, so oil sprayed all over the top of my engine and saturated the insulation underside of the hood. When I called, I was old to drive it back and they would clean the engine. I refused considering the amount of oil could start a fire. Russ Darrow Honda towed my vehicle back, cleaned the engine, then drove it back to my house. My service advisor was very pleasant to work with throughout this entire ordeal, although I've lost all confidence in Russ Darrow Honda's service department and will not be returning. More
by Marco Zach
Employees Worked With
March 23, 2026
After leaving discovered that one tire was significantly low on air (18 psi driver's side rear) and when I stopped at a gas station to fill up, noticed that all my tire valve caps were missing. Also found t low on air (18 psi driver's side rear) and when I stopped at a gas station to fill up, noticed that all my tire valve caps were missing. Also found that the hood was not fully closed. Also when checking in was told that the coupon could not be honored because my car isn't a Honda even though the coupon didn't say for Hondas only. To top it off, a scheduled oil change and tire rotation took almost 2 hours. Pretty disappointed all around More
by CMESTRADA
Employees Worked With
Cruz
March 23, 2026
Rachel made me feel very comfortable with the technician's analysis. Both did a great job. technician's analysis. Both did a great job. More
by MarkPayette
March 23, 2026
I always go to Russ Darrow Hunda for all my servicing. The team there is always professional, courteous, knowledgeable and fast. My mechanic, Mike always take the time to explain everything to to me. I ap The team there is always professional, courteous, knowledgeable and fast. My mechanic, Mike always take the time to explain everything to to me. I appreciate the atmosphere Russ Darrow provides. More
by JET742000
March 22, 2026
I am extremely frustrated with how this situation has been handled. During my last visit, I was charged for an oil change that I now have serious reason to believe was never actually performed. When I r been handled. During my last visit, I was charged for an oil change that I now have serious reason to believe was never actually performed. When I raised this concern, your team acknowledged it, told me it would be investigated, and promised a follow-up. That follow-up never happened. Being ignored after such a serious issue is completely unacceptable. I have now driven approximately 4,000 miles under the assumption that my oil had been changed. If it was not, this represents a major failure on your part that could have caused significant and potentially irreversible engine damage due to negligence. At this point, I have completely lost trust in your company. I will not return for any future service unless this matter is properly addressed. I expect: A clear explanation of what happened Confirmation of whether the service was actually performed Accountability for the lack of follow-up More
by osama_elkhider
Employees Worked With
March 21, 2026
Did no replace oil fill cap so oil coated entire engine and smoked until I had to pull over and have it towed. and smoked until I had to pull over and have it towed. More
by MARCO.JZACH
