Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Honda
Milwaukee, WI
2,332 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,332 reviews
Verified Customer
December 01, 2025
We traveled a 10-hour drive from out of state to buy a used car and had asked for a video beforehand to check the condition. The salesperson assured us everything was fine and the car wasn’t too old. When used car and had asked for a video beforehand to check the condition. The salesperson assured us everything was fine and the car wasn’t too old. When we got there, we noticed clear signs of paint line and texture differences from the bumper to the door — it was obvious work had been done on the car, which hadn’t been mentioned or shown, and that was disappointing. The salesperson dismissed the DIY paint job as something that could have come from Toyota and didn’t even bother to look at it when we mentioned it, which suggests they had prior knowledge of the previous paint work. As soon as we asked about the paint, the general manager got involved. The manager said he’d be glad if we didn’t buy the car since the newly marked price was higher. When we tried to explain our paint findings, we were dismissed and instead asked about the color of the car. The manager said black and white paint are cheaper and that the issue probably didn’t cost much to fix, which made it feel like our concerns weren’t being taken seriously. Regarding pricing, we were informed that the price of the vehicle had just gone up today. However, with their upcoming promotional Black Friday discount, we were told we were still getting a better deal. This explanation felt more like a sales pitch than addressing our concerns. They said they accepted cashier’s checks but told me I would have to stay at least an extra day for it to clear, even though I’m not local. They offered to match my financing rate, but as soon as I called to cancel my bank financing, the matched rate was contingent on purchasing an extended warranty — something that wasn’t mentioned initially. Overall, the experience was terrible. The customer service was not only disappointing but felt intimidating, making what should be a straightforward purchase unnecessarily stressful. More
by Cheetahs26
November 30, 2025
I had a good customer experience with the servicing of my vehicle, Rachel was great vehicle, Rachel was great More
by Shariaheuell
Employees Worked With
November 30, 2025
Rowley was extremely rude. Rowley was extremely rude and disrespectful. Rowley was extremely rude and disrespectful. He was unkind after not receiving my sale. He called my pho Rowley was extremely rude and disrespectful. Rowley was extremely rude and disrespectful. He was unkind after not receiving my sale. He called my phone to berate me after I had left. More
by Essence.curry
November 27, 2025
My car was damaged My car was damaged for careless driving by your technicians My car was damaged in the car bay from careless driving by your technicians driving by your technicians My car was damaged in the car bay from careless driving by your technicians More
by natalieeasterallen
November 27, 2025
The whole team was very accommodating, low pressure, friendly and pleasant.. the process felt like I was buying a car from my family. friendly and pleasant.. the process felt like I was buying a car from my family. More
by BUCKEYEALUM1998
November 25, 2025
Excellent communication, straight forward and honest. Very friendly staff! Easy to work with and feeling of trust! Very friendly staff! Easy to work with and feeling of trust! More
by Trcastile
November 23, 2025
By far the WORST experience I've ever had with a dealership! I was literally yelled at by this manager in the middle of the show room because he didn't want to work with my bank, who pre-approved my dealership! I was literally yelled at by this manager in the middle of the show room because he didn't want to work with my bank, who pre-approved my loan. Fortunately, Ziegler Honda was able to sell me the same make/model the very next morning using financing through my credit union with no issues! More
by Turtletracks
Employees Worked With
November 23, 2025
The people were helpful in assisting us with our trade. My only negative feedback is that we had the understanding that everything on the truck installed by the dealer was included but we had to pay extra My only negative feedback is that we had the understanding that everything on the truck installed by the dealer was included but we had to pay extra for it. We were blindsided by that extra cost. More
by JESS
November 22, 2025
Very clean and the employees are nice. Only issue is that you cannot get in and out for an oil change in less than 2+ hours. I was quoted 1 hour and 15 minutes with a car wash and that was Only issue is that you cannot get in and out for an oil change in less than 2+ hours. I was quoted 1 hour and 15 minutes with a car wash and that was not the case. I understand that things happen but I had to go to the desk to ask about my car after 2 hours because I was becoming late for work. 10 minutes later my car was ready but sadly no car wash. They also used to have snacks by the coffee machine. More
by Jmchungerford
Employees Worked With
