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Russ Darrow Honda

Milwaukee, WI

4.6
3,180 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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10851 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 3,180 reviews

October 04, 2026

Everyone was friendly and polite. Our sales person was ready for us. She did a comprehensive review of all the features of the car we were interested in. The purchase process was fas More

by Cemcronk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dakota Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2026

Good Explained the work to be done, approximately how long it would take and estimated cost for the work More

by nancydc0
Recommend Dealer
Yes
Employees Worked With
Jon Stein
Oct 02, 2026 -

Russ Darrow Honda responded

Your comment about our clear explanation of the required work, timeline, and cost estimate highlights our focus on transparency. Knowing you felt informed every step of the way means a lot to our service team. George Matthews george.matthews@russdarrow.com

October 01, 2026

My experience buying a new car at Russ Darrow Honda was smooth with the help of Chris! More

by hillarygrgich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Stoflet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Ljubich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2026 -

Russ Darrow Honda responded

We’re glad buying your new CR-V felt seamless from start to finish. Your kind words about our team’s assistance mean a great deal to us. George Matthews george.matthews@russdarrow.com

October 01, 2026

It was a great experience working with Chris at Russ Darrow Honda. I purchased my first Honda vehicle form here and am very satisfied with the whole experience. All my concerns were taken care of very w More

by chintajoshi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Stoflet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2026 -

Russ Darrow Honda responded

Our team enjoyed guiding you through your first Honda CR-V Hybrid purchase with Christopher’s assistance. Hearing that all your concerns were addressed promptly and that you could take delivery the same day means a lot to our team. George Matthews george.matthews@russdarrow.com

September 30, 2026

Rachel is a very professional service advisor that has assisted me many times over the years. She is excellent to work with at Russ Darrow Honda! More

by Trish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2026 -

Russ Darrow Honda responded

Knowing that Rachel’s professional and attentive support over the years has been so reliable is truly rewarding for our service department. Thank you for your five-star review and for trusting us with your Honda CR-V. George Matthews george.matthews@russdarrow.com

September 29, 2026

Easy to make an appointment. Honest and detailed information about service.Clean well kept facilities.Friendly and professional staff. More

by Zurab
Recommend Dealer
Yes
Employees Worked With
John
Sep 29, 2026 -

Russ Darrow Honda responded

We’re pleased the appointment process was easy and our service team provided you with clear, detailed information. Knowing you found our facilities clean and our staff friendly and professional means a great deal to us. George Matthews george.matthews@russdarrow.com

September 26, 2026

They do fine work but communicating with them has always been challenging for me. I often ask for one thing and get something else or don’t get what I asked for which is why I now don’t really go there unle More

by Mkorish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aleiah Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Maddie Wojciechowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Edgardo Acosta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2026 -

Russ Darrow Honda responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. George Matthews george.matthews@russdarrow.com

September 25, 2026

Everything thing was good, except had to go across town for a loaner car because of à recall. Very inconvenient. More

by bruder.jeff
Recommend Dealer
Yes
Employees Worked With
Rachel
Sep 29, 2026 -

Russ Darrow Honda responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. George Matthews george.matthews@russdarrow.com

September 25, 2026

After this lease is up, I am done with Russ Darrow. there service department has gone downhill and no one there cares. Had to bring my car in to get fixed. First time, car sat there all day, just to be More

by danidee87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aleiah Brown
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2026 -

Russ Darrow Honda responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. George Matthews george.matthews@russdarrow.com

September 24, 2026

Always keep me updated when while having maintenance completed or needing it to have a repair done More

by klberger66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2026 -

Russ Darrow Honda responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! George Matthews george.matthews@russdarrow.com

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