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Russ Darrow Honda

Milwaukee, WI

4.6
3,140 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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10851 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 3,141 reviews

August 22, 2026

Good and quick It was a good experience, I was able to get my car in and out very fast More

by bcball2
Recommend Dealer
Yes
August 19, 2026

Customer service great Customer service great. I love the video communication describing what was done. Service time was good More

by Mamakirksey
Recommend Dealer
Yes
Employees Worked With
John
Aug 19, 2026 -

Russ Darrow Honda responded

We’re glad our video summaries made the work on your Odyssey clear and that your service visit felt timely. Knowing you found our customer service outstanding means a lot to us. George Matthews george.matthews@russdarrow.com

August 19, 2026

Great customer service That to me sums it all. Always love the car wash Bye More

by Mamakirksey
Recommend Dealer
Yes
Employees Worked With
Zach Gresbach
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Gresbach
Aug 20, 2026 -

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

August 17, 2026

If we had problems with our car, I felt they were dealt with in a timely manner and very professional. More

by fayang1788
Recommend Dealer
Yes
Employees Worked With
edgardo and i'm not sure of the mechanics name but he kept us up-to-date on what was going on with our car and he was very up-to-date with everything but I'm sorry I don't know his name. and they were both very hands-on.
Aug 18, 2026 -

Russ Darrow Honda responded

Knowing that your Honda Civic issues were handled promptly and professionally means a lot to our service team. Our service department is here to support you whenever you need us. George Matthews george.matthews@russdarrow.com

August 17, 2026

Excellent customer service! Friendly, attentive to our needs, great problem solver, and exceptional customer service!! More

by AERBESMN
Recommend Dealer
Yes
Employees Worked With
A young women with her hair braided.
Aug 17, 2026 -

Russ Darrow Honda responded

Attentive service is at the heart of how our service department operates. Knowing we could address your needs and solve problems effectively for your Honda Pilot is rewarding. Your praise and five-star rating mean a great deal to us. George Matthews george.matthews@russdarrow.com

August 16, 2026

Please see the responses sent to the survey that came to me via email today. Always a good experience with the Services Advisors and Service Technicians! More

by RICHARDANDERSEN21
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
Aug 16, 2026 -

Russ Darrow Honda responded

After each visit, knowing that you’ve had a good experience with our service advisors and technicians means a lot to our team. We appreciate your continued trust in our service department with your Accord Hybrid. George Matthews george.matthews@russdarrow.com

August 11, 2026

It went perfectly I don't want to do homework, sorry that's all I have to say More

by laura.anne.weigold
Recommend Dealer
Yes
Employees Worked With
Cruz
Aug 11, 2026 -

Russ Darrow Honda responded

Thank you for the five-star rating. We’re pleased the service on your Honda Civic went smoothly. George Matthews george.matthews@russdarrow.com

August 10, 2026

Service advisor only person who could help and she was on vacation. Ordered wrong part, but was not told until after the dealership for install and waited an hour. Had to follow up myself to see if the re-or More

by Cthendri
Recommend Dealer
No
Employees Worked With
Alicia
Aug 14, 2026 -

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. George Matthews george.matthews@russdarrow.com

August 09, 2026

Dakota was great, easy to work with and low pressure. She was very knowledgeable about the car which made it easy to make a decision. More

by ADDISONWENZEL
Recommend Dealer
Yes
Employees Worked With
Dakota Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2026 -

Russ Darrow Honda responded

Knowing that Dakota’s low-pressure, knowledgeable guidance made your purchase decision easy means a lot to us. We hope you enjoy your new Honda CR-V Hybrid! George Matthews george.matthews@russdarrow.com

August 04, 2026

Dropping off our car for service was a seamless experience. Our service advisor listened to our concerns and made sure that they were addressed. We were kept informed of wh a t was needed and giv More

by djkeller123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Edgardo Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2026 -

Russ Darrow Honda responded

Hearing that the drop-off process felt seamless and that you felt well informed means a lot to our service department. Our team is pleased we could address your concerns and present options during the service on your Honda CR-V. We appreciate your recommendation. George Matthews george.matthews@russdarrow.com

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